20/03/2017 LyleCindy89, SPIRITWOOD
My previous stays here have been good but this time I was given a smaller room that was poorly arranged, had very little space, and looked like maintenance hadn't been there for a couple of years. Goo... more
My previous stays here have been good but this time I was given a smaller room that was poorly arranged, had very little space, and looked like maintenance hadn't been there for a couple of years. Good restaurant, good breakfast, and mostly good staff. So I'll try here again due to location, parking for large vehicles, and good staff but I'll need to see more attention given to the property itself. Fresh paint does not constitute a renovation. less
, General Manager at BEST WESTERN Arrowhead Lodge & Suites, responded to this review
Greetings LyleCindy 89!
Thank you for giving us a review on TripAdvisor! I am happy to hear you will be returning. Thank you for mentioning some of the great amenities offered at this location such as, the on-site restaurant, called The Orange Moose, great staff, convenient location, and the spacious parking lot we offer to our guests. However, I do apologize that you felt your room was a bit too small. I am excited to have this opportunity to respond by letting you know we offer 14 different room types. This allows us to have the ability to offer a room that would be more comfortable to the guests'.
Along with the fresh coat of paint inside and out, we have also installed new lighting and carpet throughout the building. In addition, we have also done a complete make-over of the front Porte-cochere. This is just to name a few. Maintenance along with the rest of the staff continue working hard to keep our property updated and nice.
All of us here appreciate your business and are happy to answer any questions you may have. Safe travels and hope you come stay with us again soon!