Best Western Arizonian Inn

I've stayed at this hotel before with great satisfaction. This visit is my last here because of management practices. We were driving to a conference and road conditions in the winter kept us from booking ahead because we didn't know how far we'd make it that day. We pulled into this hotel at about 9:00 pm, after a long day on the road. We were surprised by the high rate and were told that their hotel was like an airline: the closer you got to "departure" the higher the rate. I know from being in the industry for over 30 years that most hotels start discounting their rates as the night wears on so they won't have an empty room. Well, we accepted that explanation since we were tired and wanted to go to sleep. However, the invoice showed we paid $0.00. We asked for one that showed the price we paid and were assure that we'd get that in our email after departure. The emailed invoice showed the same $0.00 paid. We need the correct invoice for taxes and explained that to them and to HQ. An emailed request on my part didn't get a response and a phone call to HQ didn't get a response. Additionally, there was a pile of blankets/sheets under my stairwell. Initially I thought it was a haven for homeless people to sleep. Later I realized that's just where they store dirty linens. A great rat haven, I'm sure. Fortunately, Holbrook has many nice-looking hotels. We'll be trying those in the future. less

Apparently a (60's, 70's) motor hotel remodeled into a Best Western. Everything was clean and working, staff was friendly. Free breakfast was minimal and mediocre, like many places; scrambled eggs, toast, sausage, juice, coffee. less

We stayed in the Holbrook Best Western one night and had no complaints. The room was huge and had the most comfy pillows I have ever had in any hotel. We did not hear much traffic noise. Breakfast was included and well run. Would recommend. less

The Arizonian is on the older side but very well maintained and clean. We delayed going to our room and went to dinner. We had only been in the room long enough to try and turn on the TV when the phone rang. It was the front desk checking that everything was ok with the room. I mentioned the TV - the response was immediate. He fixed it in moments and we had a relaxing evening. less

I would definitely stay here again. The staff were friendly and the rooms are nice. The water and temperature of the shower was great and the beds are INCREDIBLY comfortable. I think next time we'd ask for a 2nd floor room though as at 5am it sounded like the guest in the room above us may have fallen out of bed (it was quite loud) but thankfully we had an alarm set for shortly there after. Only downside was that breakfast starts at 7am and we had to be on the road for 6am. less