Needs attention to service
23/05/2019 Lumburgh, Colorado City, Colorado
This hotel would receive 4 stars if it was not for 2 major issues.
First the positives: renovated, good and clean, good parking and a Dennys next door.
Now for a reality check - Air conditioning doe... more
This hotel would receive 4 stars if it was not for 2 major issues.
First the positives: renovated, good and clean, good parking and a Dennys next door.
Now for a reality check - Air conditioning does not work so expect to sweat away the night without any rest. It was about 90 degrees through the night and I only managed to fall asleep around 3 am, having to open the windows to let a little bit of air in. This is late August, so I cannot imagine cooking inside this room during the high summer heat!
There are alarms going off all night - either electrical faults or fire alarm faults and none of the staff are bothering to reset or fix the issue, so expect to hear non stop beeping outside your room.
Clearly this place has enough visitors where your money is squandered away by the ownership without actual customer service. $90 for this kind of service is absurd - I could have camped out in the back of my truck. From this point on I will avoid Best Western properties: the hotel is renovated but customers are neglected - Customer service should always take priority over housing quality. less