Best Western Arizonian Inn

We (myself, my sister and cousin) stayed at the Best Western Arizonian Inn in Holbrook, AZ. We originally booked our room for two nights, 9/16-9/18 and then we needed to extended our reservation for another night the night before we were due to check out. The front desk guy that was there between 8-9pm on 9/17/18, said that would be okay and he charged my card for the additional night. After arriving from a very hectic day of trying to get my senior aunts medical affairs in order, we go to our room but none of our room keys are working. We make our way down to the front desk, to our disbelief and astonishment they inform us that our keys were not working because there was someone staying in the room. They had taken our belongings and placed all our food into garbage bags and moved it to their back office. At this point I am in tears not knowing why this has happened, the other staff members look on and smile mockingly at us. None of the front desk staff even offer an apology for their actions or even an explanation. Jesse the front desk manager never apologized for the ill treatment we received from Michael or from her, she herself never offered an explanation for their actions. Until now I still have not received an explanation or an apology for the events that occurred on that dreaded night. I have never experienced anything like this before. This hotel and it's employees have no respect, consideration or at the very least empathy for their guests. I will never stay or recommend this hotel to anyone. less

My husband and I stayed here to see the Petrified Forest/Painted Desert. The rooms were very large for this type of hotel. Everything was very clean. The beds were very comfortable. People were friendly. The breakfast room was small and food choices adequate. Big plus: there was an incredible view of the sunset across the street (up by the dog park). If in the area, we would definitely stay here again. less

We spent two nights here cos visiting the Petrified Forest, and it was a good choice. Its standard Best Western but the rooms are clean and comfy, good breakfast buffet, and very friendly and helpful staff. less

We stopped here for one night on our driving trip from Phoenix to Santa Fe. Our room was on the second floor, very clean, quiet, and comfortable. The staff was very friendly and so welcoming. The breakfast buffet was good and the staff ready to help with anything needed. It’s a bit crowded for breakfast, but still comfy. I was very impressed with the lotion and other products provided in the room- I’m very picky about lotion and this matched my favorite. Strongly recommend you stop here, if it fits your trip. The Italian restaurant down the street, recommended by the hotel staff, was good and the service excellent. less

Stopped here for one night and had a very nice evening and comfortable sleep. Best restaurant in town is a short walk from the hotel but there is also a Denny’s in the car park if you want standard American fare. Breakfast was decent although polystyrene plates again. Staff were friendly and check in/out simple. Nice swimming pool as well. less