Best Western Arizonian Inn

I had to choose this BW rather than the one in Winslow because this one was pet friendly. The only issue I had was I wasn't able to connect to the internet in an easy way. Not sure if that was my tablet or the BW system less

My review should be 0 but that’s not an option. We stay in a 2-3 star hotels at least 200 nights a year for work so most little things don’t bother me but I’ve NEVER experienced this before. I started booking online but didn’t know how to list my $20 Best Western / BW gift card. Walked into motel with phone open asked to help. I showed phone with room and rate of $73 for 2 adults- 2 queens no smoking with request for ground floor room because I travel with a service dog. He frowned at the rate and began typing on computer. Then he says someone online must have booked room - it’s not available. I asked if I had & he said no. Two guys walk in and he begins to check them in and leaves me standing there waiting. Meanwhile I went to complete reservation online and a notification popped up - no rooms avail. Once the guys were checked in I asked if he had any rooms available downstairs. He said a King room @ $129. More than $50 more, I said you’ve got to be kidding. (This is a motel with exterior doors - not a $100 a night hotel) I told him I had the room on my phone when I walked in and asked for your assistance. He just stood there blank faced. I turned to leave and when I got to the door I turned back and said I’m a platinum reward member and you offer nothing, not even a sympathetic I’m sorry. No response, I was livid. I asked for a hotel business card with the Manager or owner’s name. He said they didn’t have any. Asked for owners name & he said he didn’t know. Asked his name and he covered name tag. My husband, demanded his name and he provided “Charles Jr” very sarcastically and we were able to verify with name tag. I made an unprofessional comment and he said “have a great day”. I got in the truck and called BW 800 # and obtained room in Gallop, NM. After booking, I requested a supervisor and was transferred to conflict resolution. Nice lady went online for the Holbrook BW and verified there was a non smoking room available with 2 queens downstairs and apologized. She offered a resolution which I accepted. So Charles Jr. either didn’t want to give a room to a service dog or didn’t want to honor online rate so he blocked room and I was not able to book online but it was avail after we left. If he blocked the room because he didn’t want the service dog - it’s against the law and I was discriminated against for having an ADA dog. (Plus he can’t charge a pet fee for service dog) Maybe he just outright lied about the room because I know he lied about not knowing the owner or manager. After reading some of the other reviews, it appears others have had issues with changing prices and rude clerks. This employee gives the BW franchise a black eye. Would not recommend! less

We stay here every year in our way to Arizona. The rooms are always clean and all the amenities work well. The staff is always friendly and willing to help in any way. It is close to Highway 40 and there are several restaurants close by. less

We drove from Colorado to California and back for the holidays. We spent 8 nights in hotels. I procrastinated and could not find anything available for New Years Eve in the area of Flagstaff (very expensive for moderate hotel chains) and Winslow. We had to drive a little farther to Holbrook and the only place available, that allowed dogs, was the Best Western Arizonian. The hotel was a very pleasant surprise. It is obviously a very old place, but everything is updated nicely. Our room was very comfortable and clean. The front desk staff is super nice. Probably the nicest of all 8 hotels we stayed in. There weren't a lot of options for take out on New Years Eve (problem with traveling with a dog), but there is a Denny's in front of the hotel. We ordered online and my husband walked over to get it. I would not hesitate recommending this hotel. less

They were doing some remodeling and the room we stayed in looked like it had recently been redone and was clean and had some small things that you could use to make coffee or microwave something. You have to remember you're staying at a hotel a little off the freeway and there aren't all kinds of amenities so if you get a room is clean and looks good that's what you're paying for. The kind of thing that you always are hopeful for but doesn't always happen is a great staff. The late night staff and the day staff were all good and accommodating with recommendations to restaurants any special needs you might have. The hotel did have a breakfast similar to what most travellers hotels do with waffles and all that type of thing. Parking was fine the only drawback is that there's not an elevator and you have to walk up some stairs you're to get to the second floor. The stairs are big enough that you can get up and down. I would recommend this hotel because of the cleanliness and the staff. less