My company stays here at this motel when we have to do rail work. we been staying here since the summer. My review is mixed. During the summer we were treated great, and got put in good rooms. At one point we stayed for about four weeks straight. The crew had rooms 110, 114; in that area. on our own personal time while relaxing, we even took the time and helped the two maintenance men put a new freezer in from the outside since they couldnt figure out how to get it through the entrance to the breakfast room. We told the Indian woman who identify herself at the general manager she better buy her two men some food because they put in a lot of hard work. Especially one of the older workers named Patel! Him & his wife are a treasure. There are times we would sit in patio area and they would give us some of their food from they make back home in india. we use our clc lodging cards. as of recent stays we been put in not good rooms, and there are times the motel wasn't fully occupied, and we are not allowed to be put in the better section. Various cleaning staff even acknowledges it. we had stayed one night on a saturday in late october, but weather didnt allow us to finish our work, so we returned the next week. I called ahead to reserve six rooms and spoke to woman named marcy. she told me i needed a credit card to hold the rooms and she guaranteed us they would be at our private rate. short time after i needed two more rooms, so i called back, but marcy said the two rooms would have to be at normal price. i was fine with that, and she said the price wasnt going to be "that expensive." our crew arrived and imagine our surprise when the young lady at the front desk with red hair and thick glasses told us all our rooms were for $110!! That is NOT what i agreed too! the young lady called two people to come help her. just by chance one of the other front desk people walked in, a hispanic guy. the young lady was clearly overwhelmed and told the guy she also called Jessie, but she was on dinner break at the denny's on site. i was getting frustrated when Jessie came in to our rescue. I explained what happened and she acknowledged us from staying the last week and saying "I remember you guys. You were here last week. Well, I am the Manager on duty, so I'll help you out." She honored the original agreement of the first six rooms being at our rate, and said that she values our return business, and didn't want to lose our business so she negotiated the rate of $81 for the remaining two rooms. We all thanked her for working with us that night, otherwise there are plenty of other places we could be spending our money at. So THANK YOU JESSIE for being a rockstar and helping us!! I do wish this place would give me the best western points. we stay at Marriott's and Hilton's in gallup, and they give us the points. Even the Best Western in winslow welcomes us with a warm dessert and gives us our bonus points and points for being elite members. Jessie said the rate is too low for clc, and supposedly clc doesn't allow points, but we pay the same clc rate at the one in winslow, and about the same in gallup, and those places dont give us the run around when it comes to that. the one in winslow tells us there is nothing in clc rules that say that. they been encouraging us to stay in winslow instead of holbrook. the rooms are always clean here at this best western in holbrook. thats something we can count on when we stay here. our company will continue to stay here things go better. less
BWArizonian, Manager at Best Western Arizonian Inn, responded to this review
Thank you for taking time to write a review detailed review. We appreciate your feedback. Your feedback will help us in improving our operations. We apologize for asking credit card information for reservations. Unfortunately, many CLC members make reservations and do not show up.
We apologize for not giving points for your stay. Unfortunately, our CLC rates are low and do not qualify for points. If you would like, we can make direct reservations at competitive rates that will qualify for points.