Best Western Arizonian Inn

This was the only hotel available due to a blizzard in the area. Our room rate was $40 more than what was quoted on the web. I asked for my deposit back when I arrived as the hotel looked nothing like the online photos. It was in desperate need of an upgrade, had poor lighting in the parking lot and there was no security on duty even though it was located next to a questionable 24 hour restaurant. Of course the manager denied my request for refund. The place was so scary we decided to drive another two hours knowing there was a clean, safe and respectable Hilton property ahead. less

Highly recommend this place. Nice room - was clean and spacious! Staff super friendly at the front desk and breakfast room! Breakfast was better than average. A restaurant within walking distance. Quiet smaller town atmosphere. Will be back. less

After a long days drive, this was a welcome and comfortable rest. Particularly impressive was at the morning breakfast, almost no disposable waste was used to serve and eat the meal. Porcelain plates, metal cutlery, coffee mugs, etc. were a welcomed change from other hotels\motels. This shows a responsible approach to minimizing needless waste. The breakfast selections were very good - hot and cold items should satisfy everyone. We will return whenever in Holbrook. less

After looking at what is available in Holbrook, I must say this is the best place to stay. The hotel is not great by any means but not horrible either. I found the front desk friendly and quickly provided me with all necessary for my stay. All rooms face outside. The room I was assigned was older and needing repair in the normal bathroom areas. I stayed in a room with a king bed. I found the bed to be rather uncomfortable and sagging. Breakfast was good with a very friendly staff person assisting. If I were to stay in Holbrook again, I would stay at this hotel. However, I will do my best to arrange my trips so that I can stay in another city. If you are staying in Holbrook, I recommend this hotel. less

I stoped to book room. I ask teller if rooms r available. He reply’s with the two only option. King for 137 or double for 100 so I then tell him I would prefer a king and proceed to give him my rewards number and corporate lodging card(clc). He then replies I cant give that room at that special clc discount. Ok I will take the other standard room, here is my clc card and my rewards number. He replies I can’t enter your rewards number and give u the points or complimentary that your rewards get u at this hotel and use the clc special rate. I have had this service provided at every location I have been to aka y I have the rewards to begin with but u can’t. No I can’t he says. No not that u can’t more so u won’t I say. I came to your establishment to spend money for a room and be treated like any other guest. I understand there right to service but I feel if I had never told him payment was in a discounted form clc card. I would have been treated better And not like a bum or someone not wanted around. Discrimination happens in many ways and form and his refusal to serve me a room was a very open close case. Because my room was at a special price cause I stay in hotels 4+nights a week and have a card that helps that be possible he doesn’t want to treat my with the same respect. To top It off I call to inform Charles the clerk that he offended me and I was going to right a bad review about him and the way he treated me. He replies if that is all u needed then we r done here. I replied I am not done here I am upset and hurt by your actions and lack of care and felt discriminated against. He said if u r done wasting time I need to go now there r customers!(and was a lie I was in the lot looking at him) at this point I ask to speak to manager or for the management above him. He says I am the manager. I replied ok then I just need to either get in touch with the owner or best western direct because your mistreatment to me will be heard by someone. less