I don’t like writing negative reviews. I know that the livelihood of hotels depends upon having guests. However, guests’ negative reviews should be written to enable the hotels to improve.
I don’t mind being in a budget-style inn as long as it’s presentable, clean, well-maintained, and comfortable. When we arrived, I went into the bathroom and found the toilet seat up. It’s not that I’m a toilet seat freak, but it made me wonder if the toilet had been used before our arrival. I mentioned this to the guy at the desk and he said it was “so the maid could clean the underside of the seat.” Maybe she could have put it down after cleaning it.
When my husband went into the bathroom, he told me there were large crumbs on the floor by the bathroom. I took a picture of a small area where the crumbs were, but there were more of them, some of which were also in the bathroom. We cleaned them up. I mentioned this to the guy at the desk and he apologized. It made we wonder how well they vacuum cleaned.
The rest of the room seemed to be okay. It was a generously sized room with a couch, desk and chair, and king-sized bed. The carpeting was pretty. The TV was an older, flat-screened model with a thicker body. When my husband turned it on we could hear volume, but we couldn’t see the picture. We called the guy at the desk and he gave us instructions on how to get it working. It was like that again when we got up in the morning. They only get 34 channels, per hotel desk clerk. It was 9 degrees overnight, but the quiet heater kept us warm. The bed was comfortable for us. We appreciated the double sheets and soft blanket.
We also appreciated the employees’ effort to keep us safe when it snowed and they added rock salt to public areas to keep it from being slippery.
Usually when you stay in a hotel you get two pillows per person. We had a king-sized bed with only two pillows on it. I called the office and the guy at the desk gave us two more pillows.
As for breakfast, there wasn’t really much offered. If you want a good breakfast, you might as well go the Denny’s next door. They aren’t really trying to serve much breakfast at this inn. We also walked over to Denny’s for dinner because the weather was very bad.
I guess if you’re not picky, it’s not a problem staying at this Best Western for a night or two. We stayed so we could visit the Petrified Forest National Park.
Tina Gill, General Manager at Best Western Arizonian Inn, responded to this review
We apologize for the bread crumbs in the bathroom. This does not happen normally. We will take care of it so it does not happen again. Some other issues such as only two pillows per bed and slim breakfast is due to the covid situations and Best Western policy as well as the local health department directive. We will not have these limitation in a few months.