Best Western Arcata Inn

Stayed May 11, 2019. At first glance the place looked well maintained, and had friendly staff. The breakfast was good variety and clean. We got a two bed room fortunatel, because one of the beds had been remade with dirty sheets, with stains and hairs in it. The box spring mattress was tattered and falling apart at the bottom. There was lint,animal hair and a Cheetos on the floor as if it had not been vacuumed. Found dried sticky soda on top of the tv/dresser stand. Television would work for 15mins and power off, only would restart be pulling power cable and plugging back in. The bathroom had black mold and rust forming on the ceiling of the shower, the vent was not working properly to vent the area. less

I knew there were guests in the next room but unlike other motels of this style I couldn't really hear them or their TV. It was a pleasant surprise. Bathtub/shower and toilet are in one room and vanity is open to the rest of the room. Mini fridge and microwave are provided along with a desk and a small table for meals. Breakfast was a typical experience but the staff were quite attentive and refilled or restocked frequently. I thought there was maybe more variety then with most motels. Pancake and waffle makers were provided along with hot dishes like eggs, bacon, sausauge and potatoes. The usual cereals and bread and bagels for toasting. Fresh fruit was offered one morning. Be aware that there is no elevator to the second floor rooms although staff did offer to help with our bags. All in all a very positive experience. less

I was given a room with no hot water, and told that it was because in the morning everyone's showering. Later in the day no hot water, that night, next morning still no hot water. Then Miss-Manager admitted the equipment was broken and moved me to another room. She promised a $100 refund as compensation. When she mis-managed my room change, she cut my stay short by a day, so they kicked me out a day early. The room was never properly cleaned, never made my bed. Upon departure, instead of refunding me $100, Miss Manager charged me $100 extra. She's gone from Friday night til Monday morning, and completely unavailable. The moron at the desk needs charm school. Miss Manager called me and said she refunded my money, but she only refunded the $100 over charge and not the $100 compensation for 2 nights of no hot water. It's now a week later and I'm still having to fight her for the hundred bucks. I'm a BW rewards member, have stayed in BW around the world, and this was the worst experience ever. less

Comfortable bed, fairly clean room. Housekeeping forgot to make the bed. Noisy - not much sound insulation room to room. Average BW experience. Average 'manufactured' breakfast. in room refrigerator was noisy - had to unplug. less

We pulled in on a rainy night, the hotel is right off the freeway, well lit & visible. The lobby is completely remodeled, very sleek modern/minimal designs (the pictures on the website aren't even updated yet!) & staff were also very welcoming. Check-in took only a few minutes, sign some papers (mostly for the dog) & in we go. There are picnic tables, BBQ grill, a gazebo with a table & plenty of space. Bonus: the lawn is complete with doggy bags + trashcans, which we appreciated. There is a pool & jacuzzi that we intended on using but ended up being too tired to enjoy.. They were tempting, even in the winter. We were also pleasantly surprised by the breakfast! Hot: Eggs, bacon, herb red potatoes; breakfast burritos (in a bag), waffle irons, pastry shelves. Cold: Fruit, yogurt, hard-boiled eggs. Dry: Cereal dispenser, oatmeal (packets). Bevs: Hot coffee, tea & a juice dispenser. Not bad Best Western! Last King room of the building next to a large lawn, which was perfect for our pup.The room is spacious, a new TV, table, dresser + chair & recliner in the corner. The toilet & shower are in a room, while the sink is open into the bedroom. The bed was firm but soft, too many pillows & definitely contributed to a restful sleep after driving/walking around the woods all day... Perfect. It was also nice & quiet at night too. The only downside was the room smelled like dogs so, we grabbed a candle at the nearby grocery store & that did the job. Oh, & careful for the random homeless folk, there are police around pretty frequently but, no drama while we were there. Overall, this was a great choice, I definitely recommend this hotel & I am a Best Western Rewards Member, my points were confirmed for this stay; ask at the front desk if you're concerned. less