Best Western Arcata Inn

We had very high hopes as we finally got away from the sheltering in place visiting the Redwoods National Park and this was our HQ. Unfortunately, it turned out to be a remarkably bad experience. First, I would like to thank the hotel to be open in this environment and that counts as a star by itself. That is all the good news, unfortunately... We got in Saturday late afternoon and the room looked clean and it seemed that the Hotel staff also keeps the safety protocols. We had booked Saturday and Sunday night separately as we made the late change staying in one place other that 2 and I was not able to change the original reservation. Upon checking I asked if we could stay in the same room as we have 2 one-day reservations - considering that the second night was Sunday night it should not have been an issue. The guy at the desk told me it was fine at check in. Upon checkout I found out that they unilaterally changed the reservation and charged me both nights at the huger Saturday rate. We were in a hurry leaving to hit the parks early so I only realized after receiving the invoice. I sent them an e-mail asking to correct it and never heard back. thankfully, I was able to dispute this on my credit card. This was very sneaky just charging me without telling me. Upon check in we noticed that the AC was on, which was fine at daytime but when we wanted to shut it off, we were unable to. Checked with the reception and received no practical help whatsoever. the noisy AC was on all night, so we did not get a decent night sleep. Next morning the reception promised to get it checked out (apparently this AC unit have had a history of malfunctioning. When we returned, tired after a full day of hiking we realized that there was nothing done. Upon checking this with the reception they claimed they needed permission to enter the room, which we clearly gave them in the morning. it seemed like a good excuse for not doing anything. Long story short one of the guys came over, pulled off the cover from the unit and disabled it so finally the noise stopped! it was warmer than we liked but at that point we did not care as long as the noise stopped... They assured me it would get fixed the next day... perfect - so it will work for the next guy! The fridge: as there were limited food options we prepared with home-made food and used the fridge to ensure our food stays fresh. I wish we did not... the fridge turned out to be a freezer in disguise as most of our food turned out to be frozen solid by the next day, including milk etc. Breakfast: The hotel claims they provide breakfast and based on the rate they are charging for it too. Well…the selection and the portions are extremely small to be nice about this. COVID and safety: Despite the notices, we did not feel entirely safe, we caught the receptionist not wearing the mask just putting it on barely before someone showed up more than once. Overall, we wished we stayed somewhere else! less

We stayed here with our two small dogs for 4 nights recently. On the plus side, we did not hear noises from rooms next to us or above us, even though many dogs were on grounds. The staff were upbeat , courteous, and helpful. The breakfast consisted of potatoes, eggs, and sausage wrapped in tortillas, oranges and apples, juice, coffee, yogurt, and cold sweet rolls. Only a few people were allowed at a time to pick up food. Two buildings away is a Mc Donalds and we ate breakfast twice there (actually, I used my car to go through their drive up). A large grocery store is additionally within a 3 minute walk. Also on the plus side, we found the bed to be comfortable, and the location of the hotel is convenient for getting on the freeway (I did not notice the traffic noise inside the room). As for the dog area, which was highly touted on the ad page for the hotel, I put it on the minus side of my ledger. If they grew grass and kept the area groomed, it would be a plus. But the ground is full of weeds, dirt, and various forms of gravel. I felt the need to clean my dogs' feet whenever they were walking there, and eventually I stopped using the area and walked the two down the street to an open field. Other reviewers have mentioned there are homeless looking people in the area. I saw them as well, but none seemed dangerous. Big on my negative list is that the room was small and plain for the price we paid. If we had not been traveling with our dogs we would have selected another hotel, possibly the Hampton Inn across the street just because we felt so cramped. less

This Best Western was very clean and I was totally satisfied with all the room amenities, etc.. The Hotel clerk at check in was very helpful accommodating me with a ground floor room. And he also directed me to a great access to view the sun setting on the Pacific Ocean, which I had never witnessed. If I'm ever in the area, I'll be sure to book a room at this hotel again! less

This is probably the worst Best Western I have ever stayed at, both in the US and abroad. The property looks and feels old, both in and out. The rooms have dirty carpets, old furniture, and bathrooms that haven’t been updated in more than a decade. The entire Eureka/Arcata area is deeply depressed economically, with hundreds of homeless and drug addicts walking along streets and highways. Marijuana and meth use seem to be very common among the young population, and this greatly affects the appearance of the motel. There were many homeless in front of the hotel, and based on my observations, around the property as well. There was marijuana smoking inside the rooms, and it seemed like occasional homeless groups would rent a room just to shower and sleep. The rooms are also greatly overpriced. Based on my experience, a fair price would be 40% of the standard rate. The only positives were a good breakfast, the front desk interaction, and especially the location in relationship to fantastic state and national parks. Overall, this motel and the surrounding Eureka/Arcata urban areas are not worth visiting. Dark, depressing, and borderline dangerous. less

Well I got a room straight to pay for it with my rewards points but the hotel decided to use credit card and I was budgeting for using my points the next morning I noticed on my account I was charged $174 when I shouldn’t have been charged at all less