Best Western Arcata Inn

We pulled in on a rainy night, the hotel is right off the freeway, well lit & visible. The lobby is completely remodeled, very sleek modern/minimal designs (the pictures on the website aren't even updated yet!) & staff were also very welcoming. Check-in took only a few minutes, sign some papers (mostly for the dog) & in we go. There are picnic tables, BBQ grill, a gazebo with a table & plenty of space. Bonus: the lawn is complete with doggy bags + trashcans, which we appreciated. There is a pool & jacuzzi that we intended on using but ended up being too tired to enjoy.. They were tempting, even in the winter. We were also pleasantly surprised by the breakfast! Hot: Eggs, bacon, herb red potatoes; breakfast burritos (in a bag), waffle irons, pastry shelves. Cold: Fruit, yogurt, hard-boiled eggs. Dry: Cereal dispenser, oatmeal (packets). Bevs: Hot coffee, tea & a juice dispenser. Not bad Best Western! Last King room of the building next to a large lawn, which was perfect for our pup.The room is spacious, a new TV, table, dresser + chair & recliner in the corner. The toilet & shower are in a room, while the sink is open into the bedroom. The bed was firm but soft, too many pillows & definitely contributed to a restful sleep after driving/walking around the woods all day... Perfect. It was also nice & quiet at night too. The only downside was the room smelled like dogs so, we grabbed a candle at the nearby grocery store & that did the job. Oh, & careful for the random homeless folk, there are police around pretty frequently but, no drama while we were there. Overall, this was a great choice, I definitely recommend this hotel & I am a Best Western Rewards Member, my points were confirmed for this stay; ask at the front desk if you're concerned. less

They don’t care about proper customer service. I was told that my stay was extended by the front desk person. Next day we are told differently by cleaning crew. Then we went to check at the front desk and surprise surprise the lady did not actually extend our stay she just clicked and clicked on the computer to give us a false impression. The new person in the front was rude and short about it. Didn’t give us her name, or a way to contact the manager. Who apparently is not reachable on weekends. So yeah I am disappointed in there customer care. less

This place does not allow the use of BW Rewards Cards. They do not have a way to read the cards or manually input the card number for payment. The heating unit came on all night no matter how low the temperature was set. less

We stayed here a couple of years ago to view the college and so we chose it again because of our positive experience. It was clean, comfortable very affordable, the staff is professional and helpful and the breakfast was fresh and good and plentiful. We would go again cute little gazebo area to enjoy when the weather is good. less

I have used this hotel property for 10 years as an independent contractor of this area of Humboldt County up until 2016....then two years break. I thought to try this hotel; contacted the office to assure a certain room was assigned. It was indicated that I was assigned to find out the morning staff changed the assigned room to another customer, according to the night staff. (This is how they treat an Elite Diamond customer). Okay: The staff person attempted to assign a room that really had a foul order like-- pet and urine smell. The rug was filthy. The the poor night staff (the only staff at night) attempted to assign another room. It didn't have a bad order, however, once again, the rug was filthy! The bathtub was dirty along with hair in the tub. I was going to stay for three nights and decided to check out the following day and returned to Humboldt Bay Inn which is much cleaner and most likely owned by a local USA local owner. Customers, use your money for quality services, don't sell yourself short and waste your hard earned money here! I thank the night staff that tried to make things right!! less