Best Western Arcata Inn

As a family we go up here from san diego for our family trip found this place and have used them ever since. Rooms are nice breakfast is hot and fresh. Check in and out were fast and reservations online wasquick and easy less

OK where do I start? Three hour wait to get a room even though we had reservations. After getting the room it was not cleaned! We had to go back to the front desk and get another room. Lights and clock were all unplugged. The refrigerator did not work at all. There was little tissue in the tissue box. Had to ask for more toilet paper. The room was clean but there was a lot of litter around the outside grounds. However, the young man at the front desk by himself tried hard to help but was overwhelmed. The breakfast was quite good. Overall this is a reflection of BAD MANAGEMENT less

Stayed here for two nights with my wife and two small children. Room was large and reasonably clean. Kids tried to enjoy the pool, but found it somewhat cold (pool is in a partially open/closed area of structure). Hot tub was out of order both nights of stay.It is frustrating to find important amenities unavailable, particularly during peak season (we stayed during the 4th of July). Continental breakfast was a marginal step up from the normal in that they did offer some hot food choices, but unfortunately they didn't taste particularly good. Overall I would say that this place sits on the lower end of offering a modest value, but having said that I still found it to be rather expensive for what you are getting (thus the "lower end" of value). Staff at front desk were friendly and made efforts to be accommodating. less

Our son and grand children were camping on the coast this week and we decided to join them for a couple of days. We selected the Best Western as we had stayed there a few years ago. I made the reservation direct with the hotel on Sunday evening and were guaranteed a king room on the second floor with a 4pm check-in. We arrived at 5:30pm expecting our room would be ready for us given the fact we arrived 1.5 hours later than expected. We had dinner reservations with the family at 7pm and wanted to clean up prior. When we arrived we were told the room would NOT be ready until 7pm. We were tired tired from our 3 hour drive early that morning and a long day of hiking and playing on the beach. After much conversation with the desk clerk, we finally got our room after 6:30p,. While our king room on the 2nd floor was spacious and appealing, we had an issue with the lukewarm shower temperature, the towel rack on the wall was loose and ready to fall, the shower curtain was soiled and needed changing. We hound a used coffee pod in the pot when we made coffee the next morning. Our breakfast was very nice, the selections of breakfast items was better than many other places we have stayed. I just love bisque's and gravy, these were so good I had seconds! Upon check out I had a long discussion the the desk clerk regarding our issues and he did adjust our bill as I had requested. I did related to him that we probably would not stay at this location in the future, and hoped that they would take appropriate steps to improve all of the issues we discussed. less

Just stayed for one night during a road trip. Property looked well maintained. Room, lobby and breakfast area must have been remodeled not too long ago. Variety of options at breakfast was above average. Wifi worked very well. Staff was very kind and courteous. Dining options in the area are somewhat limited, only a handful of fast food places available near by. less