Non Working Toilets, Broken air Conditioner, BUGS, BUGS, BUGS
Very disheartened. first night we get there late and the toilet is non working. So after settling in, we have pack up everything and move to another room at 11pm at night. The new room had dead bugs... more
Very disheartened. first night we get there late and the toilet is non working. So after settling in, we have pack up everything and move to another room at 11pm at night. The new room had dead bugs in the bathroom. Next day the key cards would not hold the magnetic code, so every time we needed to leave the room, we had to go to the desk to have them recode the cards. We get back after 10 hours of volleyball tryoiuts and more bugs in the bathroom, this time alive. Then at 12:30 am at night the airconditioning broke down. Told by front desk they don't have maintenence, so we would have to move rooms. We move to new room and this time several live bugs in bathroom.
We were supposed to stay 3 nights, however only stayed 2 nights. We have stayed at countless Best Westerns, and NEVER had this experience. Never again!!! less
Barbara V, Guest Services / Front Office at Best Western Aquia/Quantico Inn, responded to this review
Thank you for your review and feedback. We take issues with unwanted pests seriously here at the Best Western. We have a professional Perma Treat company that comes out twice a week to do inspections and outdoor treatments to insure this. Not to say an outside pest wouldn't get in but we are an exterior hotel so occasionally one may appear just like it would at your home. We had the opportunity to speak with you regarding your stay and I am happy we were able to provide some form of compensation for your inconvenience. Again thank you for your review and time.