Best Western Apollo Bay Motel and Apartments

2 Moore Street, Apollo Bay, 3233, Australia
based on 302 reviews Trip Advisor Logo
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Best Western Apollo Bay Motel and Apartments

The Best Western Apollo Bay Motel and Apartments is 50 meters from the Great Ocean Road and Apollo Bay beach foreshore. Take a walk along the beach or in Beech Forest at the Otway Fly Tree Top Walk, a game of golf overlooking the bay, a helicopter ri show more

Pets not accepted
Check-in & Check out14:00:00 | 10:00:00

Reviews of Best Western Apollo Bay Motel and Apartments

Traveller Overview:
4.0 Rating: 302 reviews
Excellent 35%
Very Good 38%
Average 17%
Poor 5%
Terrible 3%
Rating

jacktara2020, wrote review 21/01/2020

Poor value for money

Older style Hotel in need of an update. Was noisy with beachside carnival and nearby Hotel patrons making their way home in the early hours of the morning. Location within easy walk of beach, restaura... more

Owner Response
ApolloBayMotel, Front Office Manager at Best Western Apollo Bay Motel and Apartments, responded to this review
Hi jacktara2020, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Yes, prices around Apollo Bay are higher during holiday seasons and long weekends. On the other hand there are some fantastic deals on offer during the quieter winter months. Hoping to see you again sometime. If I can provide any assistance, please don't hesitate to contact me directly at 03 52377577. Sincerely, Jo Robertson Guest Services Best Western Apollo Bay Motel and Apartments
Rating

Pbro16, wrote review 17/01/2020

Amazing hotel!

Very spacious and clean rooms. Amazing and friendly staff and fantastic cleaners. The location is perfect, a short walk to the beach, shops, park and restaurant. I would definitely recommend this mote... more

Owner Response
ApolloBayMotel, Front Office Manager at Best Western Apollo Bay Motel and Apartments, responded to this review
Dear Pbro16, Thanks for your positive review, its great to hear you had a pleasant stay. We hope to see you again in the near future and wish you all the best. Cheers, Jo Robertson Guest Services
Rating

350helens, wrote review 12/01/2020

Mistakes happen but not our problem

At short notice flew to Victoria to travel the Great ocean road and stay at some of the great places along the road. Being a last minute thing I had not booked ahead instead see what town I arrived at... more

Owner Response
ApolloBayMotel, Manager at Best Western Apollo Bay Motel and Apartments, responded to this review
Mistakes do happen and it was highlight that making a booking, on-line, it is the bookers own responsibility and at their own risk. Rate inconsistency is a complex issue across the industry and is not exclusive to us, it is created by on-line travel agencies and very cleverly made to appear to be caused by the guest facing person at reception of the motel. Our rate, provided to the on-line travel agent, at the time of the booking was not $162 on any platform. Bookings are made with specific terms and conditions, agreed to by the booker with the platform in which they make the booking – in this case you selected to do this through an online platform that had non-refundable terms. As you were already in Apollo Bay why not walk into reception instead of using a third party booking service? As you should be aware Best Western members who book directly receive a better rate, points and a gift card for a future stay which is all part of the current Best Western Summer promotion. Whenever you travel in this wonderful country of ours and particularly given recent catastrophic events, it is encouraged that you book direct, and take your @emptyesky to support other local independent businesses.
Rating

Richo69, wrote review 11/01/2020

Clean, comfortable, walk to restaurants, shops n pubs

This Best Western has super friendly staff. Ground level units for easy access. Car can be parked outside ground level units. 1 bedroom units are very spacious. Beds clean and comfortable. It is a fla... more

Owner Response
ApolloBayMotel, Front Office Manager at Best Western Apollo Bay Motel and Apartments, responded to this review
Hi Richo69, Thanks for your detailed review, Im pleased to hear we looked after you and you had a great stay. We hope to see you again in the near future and wish you all the best for 2020. Cheers, Jo Robertson Guest Services
Rating

Jürgen F, wrote review 09/01/2020

Nice motel

We booked a two bedroom apartment, it was very comfortable and nicely renovated. The price was quite high but during Christmas this seems to be normal at the Great Ocean Road. Would stay there againg.... more

Owner Response
ApolloBayMotel, Front Office Manager at Best Western Apollo Bay Motel and Apartments, responded to this review
Dear Jürgen, Thanks for taking the time to write a review. I'm pleased to hear you had an enjoyable and comfortable stay. We hope to see you again in the near future and wish you all the best for 2020. Kind Regards, Jo Robertson Guest Services