Best Western Apollo Bay Motel and Apartments

We were passing through and dropped into the Best Western Motel. WE were lucky as we scored an apartment at aroom rate. Everlthing was supplied and even though we went to a restaurant for our dinner we could ahve cooked whatever we liked with the equipment availoable. Room was clean, bathroom big enough and the bed very comfortable. Will stay there again less

Excellently presented motel complex with good parking facilities and swimming pool. The room was well appointed with lovely decor and with all facilities including a well stocked and well priced mini bar. Fantastic location only a few minutes walk to the main, beach shopping and cafe/restaurants less

This was a very quiet and clean motel room. Great reception staff and support as well as room attendants. Easy check in and check out. . Close to shops and eateries. Easy walk to beaches . Enjoyed staying here less

I did my last minute booking on Agoda website and the preset month was "February" due to my earlier search on another trip. I did not realise that I was not booking for my trip that was happening end of January until I read the email confirmation. Upon realising my mistake within the 24hours window, I went ahead to email the motel to cancel my stay which is only happening more than one month away from now - that definitely give them ample time to find someone to replace me. They could have just offered a full refund given my circumstance since it was a genuine overlooked but all they kept harping over the email was "We note that the booking with Agoda is non-refundable" and "Unfortunately due to the booking being made through Agoda we are unable to provide a refund." It is as though Agoda was the reason they can't refund me my money so I called up Agoda and the agent was pleasant - she told me that the cancellation policies are all determined by the hotel but she will first negotiate a refund on my behalf. After putting me on hold for awhile, she apologised that she can't help me out as the motel is very strict towards their cancellation policy. She even asked to speak to their manager, Robin but they can't change their policy. This is by far the most absurd case I have ever heard - bloodsuckers trying to leech on customers' money by putting those sites' reputation at stake. Best Western group will never get my business ever again! less

Excellent location in the centre of town. Owners very friendly and helpful. Our room was well equipped, modern feel and well equipped. We had an early morning start so continental breakfast brought to our room the previous evening which was generous and delicious. Would thoroughly recommend. less