Poor cancellation policy - bloodsuckers!
I did my last minute booking on Agoda website and the preset month was "February" due to my earlier search on another trip. I did not realise that I was not booking for my trip that was happening end ... more
I did my last minute booking on Agoda website and the preset month was "February" due to my earlier search on another trip. I did not realise that I was not booking for my trip that was happening end of January until I read the email confirmation. Upon realising my mistake within the 24hours window, I went ahead to email the motel to cancel my stay which is only happening more than one month away from now - that definitely give them ample time to find someone to replace me. They could have just offered a full refund given my circumstance since it was a genuine overlooked but all they kept harping over the email was "We note that the booking with Agoda is non-refundable" and "Unfortunately due to the booking being made through Agoda we are unable to provide a refund." It is as though Agoda was the reason they can't refund me my money so I called up Agoda and the agent was pleasant - she told me that the cancellation policies are all determined by the hotel but she will first negotiate a refund on my behalf. After putting me on hold for awhile, she apologised that she can't help me out as the motel is very strict towards their cancellation policy. She even asked to speak to their manager, Robin but they can't change their policy. This is by far the most absurd case I have ever heard - bloodsuckers trying to leech on customers' money by putting those sites' reputation at stake. Best Western group will never get my business ever again! less
ApolloBayMotel, Owner at Best Western Apollo Bay Motel and Apartments, responded to this review
When bookings are made on-line, there is a choice of refundable if cancelled within 24 hours, or cheaper rates. These rates are cheaper because the terms and conditions do not allow refunds or changes to the bookings.
The choice is made by the booker at the time of the reservation is made.
The other alternative is to book directly with the property which avoids clever website 'presettings' for cheaper dates.
Robyn (owner / operator)