No elevator, rooms smelled like a meth lab
This is in FL, where there are lots of elderly. I can't believe they don't have an elevator. I have bad knees, and the desk clerk did offer to carry my bags for me when she got a chance, but that di... more
This is in FL, where there are lots of elderly. I can't believe they don't have an elevator. I have bad knees, and the desk clerk did offer to carry my bags for me when she got a chance, but that didn't help me get myself up and down the stairs.
Several of the rooms had recently been repainted. As I approached mine, I started getting strong whiffs of solvent. The room was even stronger. I turned on the bathroom vent and waited a few minutes. I started having trouble breathing, so I went down the stairs and complained. The desk clerk put me in the room next to mine, which was even WORSE! And she admitted when I went back down stairs (remember there is no elevator and I'm a senior with bad knees) that she knew that that room had been painted at the same time as the first one I had been given. At that point my knees were in agony, and I was definitely having trouble breathing. I was exhausted, I knew there were no other rooms available anywhere near there, and I was furious. All of a sudden the clerk was able to put me in a room on the first floor without fumes. Why didn't I get that room when I first requested a first floor room, explaining I had difficulty with stairs? less
Best1996, Manager at Best Western Apalach Inn, responded to this review
Good evening. Thank you for your recent review.
I apologize that your stay with us did not meet your expectations. We are beginning our renovation process and it has caused some inconveniences. Unfortunately, we cannot control the odor from the paint fumes but I am deeply sorry that it created a health issue for you.
You had booked a room with 2 queen beds. I do see that the room downstairs you were moved to was a room with one king bed. Our front desk agent was trying to honor the room type you requested when you were moved to the first room. Being able to move you to the ground floor was only possible by being able to change the room type and we appreciate your willingness to change room types.
We do hope you will consider staying with us again once the renovations have been completed. If you contact the property directly, we will be able to ensure any special requests you may have.
Sincerely,
Christina Woolston
Assistant General Manager
Best Western Apalach Inn