A bit pricey
Upon arrival I noticed there were two floors with no elevator, I had a lot of baggage to bring to the room so I requested a lower floor they said they did not have any available however the front desk... more
Upon arrival I noticed there were two floors with no elevator, I had a lot of baggage to bring to the room so I requested a lower floor they said they did not have any available however the front desk was accommodating and said they would try to get me into a lower floor the next day.
When I get into the room the bathroom fan was running and there was a very overbearing scent of some type of fragrance almost trying to cover up odors. I stayed for four nights and every now and again there was a smell of urine in the room I’m not sure if it was the carpets but I think that’s what the heavy fragrance was that they were trying to cover up. The bathroom had no shower curtain. I couldn’t use the refrigerator because it was warm and I didn’t know how to turn it on. The room was very clean which is a super plus for me. The pillows were not very comfortable but I always bring my own. The bed was comfortable. The breakfast was typical. The hotel was a little bit noisy with the guests coming and going and slamming doors and car alarms going off. the rooms could use a little more updating the furniture and television set was fairly old. Overall the staff was friendly the room was clean and parking was ample. less
Best1996, Manager at Best Western Apalach Inn, responded to this review
Thank you for your review of your recent stay at the Best Western Apalach Inn. We appreciate your comments and feedback.
I do apologize that we did not exceed your expectations during your stay. Please know that if you stay with us in the future, you can always bring your concerns to our front desk manager or myself.
I do hope you will consider staying with us again so that we can provide you with superior customer service.
Sincerely,
Christina Woolston
Assistant General Manager
Best Western Apalach Inn