Upon check in, we had a positive experience with the front desk staff. Wish I could remember her name, as she went above and beyond to make us feel welcomed (she was the dear lady who was vacationing the following day with family at Disney) . Our first room was clean, if not somewhat musty smelling. Clean, comfortable bed, sheets and pillows. Air conditioner was updated, quiet and icy cold, fabulous shower. Breakfast was fair. Coffee tasted watered down. I like that Tuvia (stevia) was offered, but even when I used double coffee packs in room to get a better cup, the coffee was as if drinking coffee mixed with tea- weak, boiled water. Scrambled eggs were rubbery, hard boiled eggs were cooked properly. We had another room when we came back the next day. The room smelled cleaner, but the air conditioner was terrible. It was old with a retrofit thermostat. We ran it for at least 2 hours with no change in temperature, very warm. It was stuffy, and the A/C was noisy. We asked and got another room. It was slightly musty with another noisy air conditioner. A/C kept us up all night, turning on and off with noise each time. Pillows were ALL mushy flat, not like our first room, which offered soft and firm pillows. We've lived many, many years in very hot, humid climates, so we're not adverse to heat, but we also know when A/C systems are tired, in need of repair or replacement. Our third night, we asked for another room, which was as good as we experienced the first night. Upon check out, as we headed out for a long day, I asked the first desk person for a bottle of water. Apparently bottled water for paying guests is an expensive commodity at Best Western, unlike Hampton Inn, Holiday Inn, and other hotels who graciously offer bottled water, because the front desk lady grumpily informed me to get a cup of water or purchase it from the vending machine.