Bad Experience .,. Awful Management!
We had reserved a room for two days for a weekend, Friday/Saturday nights, in July while on vacation in the Rockies. Our plans changed, so I went to our BW account, found the reservation, and was cert... more
We had reserved a room for two days for a weekend, Friday/Saturday nights, in July while on vacation in the Rockies. Our plans changed, so I went to our BW account, found the reservation, and was certain I had cancelled the two days, until that weekend, on Saturday morning, at 7:02 AM, American Express notified my phone we had just been charged $327.96 for two nights at this establishment. While this caught me by surprise, and we were 4 hours away, if we had already paid for 2 nights, we ought to get at least one night, so we hit the road. Imagine our surprise when we arrived that afternoon and were told we didn't have a reservation, they had no record of us, and we would have a nearly 30 minute wait for management! When I showed the desk clerk manager my notice from American Express of the above charge, they gave me a room for one night.
At 7:02 AM the next morning, my phone was notified once again by American Express that I had been charged another $327.96 for a total charge now of $655.92 for our night's stay!! When I complained at the desk when we walked over for breakfast, I was told they "wanted to make sure" they got their money for both nights, and they would drop the second charged when they were fully paid from the first as they were "just pending charges." I've been staying in hotels the entire 52 years of our marriage, and I've never been treated this way. Most of the motels I book send a message a week or so prior to arrival to remind us they are prepared for our coming. Not this establishment!
The grounds were in excellent shape .. the Elk Lodge was well kept on the exterior .. the room was old and showing its age .. the mattress was soft and lumpy, the worse I've slept on in many years .. the outside wall a/c worked well .. the old flat-screen TV had a horrible picture .. the breakfast food was good, just no where to sit.
The pool was very busy, and there were areas under trees at the rear of the property for family get-to-gathers with tables, chairs and grills. less