Felt ripped off
I'll get the positives out of the way: Very average hotel that was clean. Hot breakfast was average.
Onto why I feel ripped off. I originally booked for two nights. On the day of check in, my agen... more
I'll get the positives out of the way: Very average hotel that was clean. Hot breakfast was average.
Onto why I feel ripped off. I originally booked for two nights. On the day of check in, my agenda for the week changed and decided that I only needed to be in Annawan one night. At check in, I mentioned this to the clerk who said canceling night two would be "no problem". However, I booked through Expedia and would need to consult them.
Long story short, the hotel charged me a $35 cancellation fee for the second night.
IF the hotel were full and rooms in demand, I would completely understand this. However, the facility was operating at about 5% occupancy (it was a Monday & Tuesday night). The cancellation fee was uncalled for and won't be stopping there again. less
SAMIRP382, General Manager at Best Western Annawan Inn, responded to this review
Thank you for taking time for writing review regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Have a great weekend.
Sincerely,
Samir Patel
General Manager
Best Western Annawan Inn