Best Western Annawan Inn

At check in things went well the room was clean and nice but come checkout the guy working told me my card had declined and I still had an outstanding balance. I then proceeded to payhim with cash not thinking about checking my card first... (My fault) little while latter while eating breakfast I checked my card and realized it did go through I went back and he refunded it but the next day he charged my card again and again 2days latter!!! I called as I live out of state and he kept telling me I was lying and there was nothing that could be done about it! I am extremely irritated and p*ssed about this and am now still currently fighting with my card company to get a refund back... less

This was my first stay at a hotel in awhile. The staff was friendly. The room was clean. I arrived early and was able to check-in early. The hot breakfast was good, with a couple of choices. I definitely would stay here again! less

Well run hotel. It is clean and attractive. Comfortable modern rooms. Very nice lady at front desk and facilities were very clean and kept up well. Breakfast was good and took thought to come up with a good selection of prepackaged items during Covid restrictions. less

The facility was well maintained, but a sense of malaise hung over the place mostly due to demeanor of the staff. They were proficient, helpful, but not enthused about being there, seem to give off vibe of concern or worry, depressive. The facility rooms were well appointed and cared for the room was definitely ready for use and operational. The room was preheated to warm temp unlike most places. The outdoor temps were below zero and it was very nice to be warm and comfy upon arrival. The facility was clean and well appointed for visitors. The number of guests appeared to be low, and due to governed t restrictions the offerings for food were extremely limited, more so than a Holiday Inn Express we stay at prior in Indiana, could be the different state requirements played I to that. less

We were headed west on I80 and needed to stop for the night. Due to the recent storms in the areas rooms in surrounding areas were book or had no power. We traveled down the road a little further and found this hotel. The gentleman at the desk was super nice and very helpful (gave us some water & granola bars when we checked in). The room was clean and quiet. I would definitely use this hotel again. If traveling during the COVID crisis -- they were very well prepared, hand sanitizers at desk and door, rooms sanitized, plastic at front desk. Thank you! less