08/11/2016 220moiz, Lahore, Pakistan
Worst Experience Ever. I had money stolen from my locked bag (Euro 1500). I hid my wallet in my bad and locked it, my mistake is that I did not use the safe. For some reason it seemed a bit sketchy I ... more
Worst Experience Ever. I had money stolen from my locked bag (Euro 1500). I hid my wallet in my bad and locked it, my mistake is that I did not use the safe. For some reason it seemed a bit sketchy I didn't want to use it. I left my key with the concierge and went out to grab something to eat when I came back the money was missing just the cash nothing else.
While complaining at the reception a customer who was checking out overheard me and told us (including the concierge, that his bag had been broken which he then showed us) however since he had nothing valuable in his bag he did not file a complain earlier. The manager when she finally met us dismissed this of course even though the receptionist confirmed that a customer was complaining and I was not making this up.
She asked me for proof. How does one prove how much cash he is carrying? or that they got robbed? Should I carry a spy camera around?
The thing is a person should feel safe when he or she checks into a hotel. This hotel did not give that feeling.
I asked the manager if there were any cameras in the hallways, elevator or stairs to which she said No!!!
I think the staff is involved the male french receptionist his body language the way he was talking something seemed off including the house keeping staff. The manager comes across as incompetent just my opinion but of course I have no proof for anything.
We were later offered free breakfast as compensation, of course we did not accept.
I'm not looking to get someone fired, what happened happened. I feel it is my responsibility to share this, If there is a 1% chance this can happen to you my advise is you stay clear of this place find anything else which has cameras! less
anjoulafayette, Directeur général at BEST WESTERN Anjou Lafayette Opera, responded to this review
Dear Sir, we had a long talk together concerning the strange disappearance of your money in your son's room : nothing broken even the locker of the suitcase containing money. And if you think it could be someone of our staff : as I explained, nobody was on duty when It occured, all chambermades already left the hotel. only the receptionnist remained alone down in the lobby with no real possibility to move (obligation except for exceptionnal reasons and has been working for 12 years with us). the other guest in other room did not complain to us as she was not able to show that the hotel really damaged her suitcase.
anyway, we took into accound seriously your claim, Best Western group and us proposed you to go the police for insurance but we were astonished that you have never wanted. we could not clarify the matter but we offered your breakfast and also your taxi to the airport when you leave.
we never had such a problem that is why we did not find useful to have cameras, but we'll do the necessary now to avoid this kind of charge on our staff. Sorry. yours sincerely. Caroline B.