I am little late in posting this feedback but I wanted to make sure that I write when I have enough time.
We visited Paris in the month of June-2017 and it wasn't my first trip to Paris, I have been frequent to Paris for business trips but this time we were doing Paris for vacations.
We took a taxi from Nord station (you know that queue which is arranged by station staff to help tourists) and the hotel was hardly 800 m away from station, as soon as we boarded the Parisian Taxi and it moved a little, driver declared it will take 50 euro for us to reach the hotel, which was not acceptable to us since I know the tariff of taxi in Paris, with a little efforts of resistance, and his illogical reasoining, we reached hotel already.
Driver parked the taxi way before the hotel and asked us money to which my husband start having conversation on why he is not charging us my meter and there is no fixed amount. I took some of our luggage and rushed to hotel, asking help from Hotel staff as driver is cheating us.
As soon as I entered Hotel , I asked help from Valarie who was in charge of reception, she immediately informed Madame Baili (manager on duty) and she accompanied me going back to driver and gave him peace of mind for cheating us and the fraud that he was trying to do with fake bill etc. He finally agreed on 10 Euro and my husband and I returned to hotel for some change of money, When my husband went outside to give him money, he ran away with his taxi but No he actually went to hide his taxi so that we don't take picture etc and came back running and tried to hit my husband and snatch money. He also tore the 10 euro note and said a few bad words.
Madame Baili took an immediate action to push him away from hotel warning him of police and locked first thing the hotel to ensure her guests are safe. (Well, who would have thought of these acts in Paris ! But yeah, with so many migrants, Paris is changing gradually).
Valarie and Madame Baili were only staff taking care of hotel at front end and they showed immense presence of mind, hospitality, care and customer experience to us, we applause such ladies commanding the show.
Coming to hotel rooms and amenities, this hotel is near Opera as name sugests and cadet metro station is around 100 mts away, various restaurents nearby and the rooms are neat and clean, spacious as compared to Paris hotel norms (generally tiny rooms), beautiful flower balcony that lets you enjoy Paris essence in the mornings or evening coffee. I couldn't suggest anything better or scope of improvement for this hotel as me and my husband are bot deligted with their service. We also met- Frederic who was taking care of night duty mostly and was equally courteous, suggestive and great to have conversation with. Overall, outstanding experience because of the lovely staff and great customer service.
Good luck hotel best western, anjou team.
Love - Divya and Deepak :-) less