Best Western Andover Hotel

This is a disaster of a place. It’s basically surviving on building contractors. Who openly commented on how dreadful the place is . The staff are trying but it really is tired and if we are honest needs investment or closing . Sorry but it’s as bad as it gets ! less

My husband booked this hotel and I had read the reviews and was apprehensive in staying. We arrived and we was made very welcome by Amir. Went to our room which was a small room but looked ok, I then checked the pillows, they were stained with dirty pillow protective on and then pulled the sheet could not believe how stained the mattress protector was. No need for this as they should all be changed following covid guidance. I went and spoke to Amir and straight away he apologised and moved us into a different room with a very clean bed. The room was lovely, with coffee machine and tea/coffee tray well stocked. Clean bathroom with a big bath and shower. There were a couple of decor problems that need sorting out and wouldnt take long to do in bathroom, flooring coming away., and stains on tiles. But all in all a lovely room. We had a problem and it got sorted straight away. We would stay again. less

What a disappointment this place is. It had an air of a 1950s or 1960s hotel accommodation with a general down-at-heal, tatty air about the whole place. Our room smelt very damp and musty which we never got used to through the whole night and the bathroom was dirty and way below expected standards with damp spots, rust marks on chrome fittings, mould around bath edges and wobbly fittings. There were stains on the carpet with scuffed walls and a grand total of one double socket for the whole room. Someone needs to spend a small fortune on upgrading this hotel and I wonder why Best Western are happy to have their brand name associated with such poor standards on show. Don’t book this place 😩 less

Toilets at the hotel will not flush, the plumbing system needs a good looking at, a complete nightmare. You have to feel for the poor cleaners that have to put up with someone elses ablution. We wont be going to this hotel again. less

For a Best Western hotel we were rather disappointed. The hotel needs a complete makeover both inside and out. The furniture in the bedroom was chipped and scratched and the carpet looked as though it would benefit from a clean. The staff were very friendly and helpful. The cooked breakfasts were very good but if you didn't want this there was a very limited choice. less