Best Western Andover Hotel

Absolutely shambolic. The restaurant was closed but no warning given on booking. Supposed to still be a continental breakfast, it wasn't. It was cereal and toast and that was it. All the cereal was also full sugar versions so not much use for a diabetic. No one to wait on tables, not even orange juice available. Wouldn't be so bad but I paid for breakfast in the room rate. Also, walls between the rooms are paper thin so you can hear everything that's going on in the next room. less

So you get what you pay for - cold corridors - bar area like a college recreation room - long waits for food - mouldy bathroom - generally odd place. Very odd staff - cans of Guinness no draught!! Don’t stay here - there will be cheaper options that are better. less

The hotel is clean and the staff are friendly, but there was a lot of noise from other guests rooms with men shouting and banging doors until after midnight. Not what you need when you have an early start the next day. We were supposed to be in the quiet part of the hotel as well? less

Stayed 3 nights for business. Arrived on Sunday evening only to find that the kitchen was closed for routine maintenance / cleaning, so had to go back out to eat. Room was ok, although the mattress was too soft for my liking and the foam pillows gave me a headache. Breakfast was ok, although there was no black pudding for the duration of my stay, and the fried eggs were swimming in oil.. Top tip for using the conveyor-belt toaster is to put the bread through 3 times to get it suitably toasted. Sunday night receptionist was very helpful, but the weekday receptionist seemed uninterested in doing much. The few other staff seemed overworked, and the whole hotel seemed quite run-down and had clearly seen better days. Location is tucked away up a minor road so the surroundings are quiet, although the sound of doors closing did travel down the corridors. I think that the hotel's location might be convenient for visiting the local area and its attractions, but just don't expect too much if you stay here. less

This hotel is fairly priced to what you get. I visited here with my partner and booked due to it being 25 mins drive from Stone Henge which we were visiting. The hotel has a free to use car park with plenty of spaces which was very handy. The reception / check in was very smooth and the lady was friendly. The room itself was surprisingly larger than expected and very warm and cosy. We later found that evening the room was too warm and we were unable to adjust the radiator in the room. We called reception and they provided us with an air conditioning remote to help cool the room. The bathroom was quite dated and needed an update, but we couldn’t fault it as it was clean and had everything we needed. The room also had a flat screen tv, hairdryer and plenty of storage for clothes. I would recommend this hotel for anyone looking for a basic, cheaper hotel within driving distance to the Stone Henge. less