Sunday Lunch ........ perhaps not!!
'Sunday Lunch' booked direct with hotel using a 'Groupon Voucher' (….. which inc; a picture of a roast lunch!), in addition, thought we might as well make a night of it so booked direct with hotel for... more
'Sunday Lunch' booked direct with hotel using a 'Groupon Voucher' (….. which inc; a picture of a roast lunch!), in addition, thought we might as well make a night of it so booked direct with hotel for a room …… 'all confirmed from hotel with e-mail'
OK, so far so good!. Upon 'check-in' at approx 1200hrs the room booking was confirmed, BUT …. we were informed there was no record of our lunch booking, indeed it was said 'we don't' do Sunday Lunch'. To be fair the manager tried very hard to accommodate us but it was obvious this was not going to be a traditional Sunday lunch and personally we also felt at that time we may have been the only people in the restaurant!
So it was with regret we cancelled our total booking, we came away from the hotel disappointed and not best pleased with this establishment. As user of the 'Best Western' chain of hotels this did not make the mark!!!
But thanks again to the manager for her efforts to put things right. Sorry! less
Julian P, Manager at Best Western Andover Hotel, responded to this review
Thank you for your feedback . This will help us to improve the services we provide to our customers. We appreciate all our customers. Unfortunately in this situation we couldn’t exceed your expectations .
I would like to invite you to rebook your Sunday Lunch to offer us the chance to prove that was a regrettable error .
Please do contact Rodica Balaci at the Hotel 01264 369 111