Lack of effort
22/07/2018 MrCheeks-4, London, United Kingdom
Staying at a Best Western is always a hit or miss venture. Their portfolio of hotels are a real mixed bag. Some are beautiful converted historic buildings full of charm and character and others are as... more
Staying at a Best Western is always a hit or miss venture. Their portfolio of hotels are a real mixed bag. Some are beautiful converted historic buildings full of charm and character and others are as bland and soulless as a Premier Inn. Unfortunately this particular one falls into the latter category.
Room is basic but serves its purpose, evening menu consists of a handful of generally unhealthy bar food options, but it is breakfast that really drives the nail in its coffin. Acidic orange juice made totally from concentrate. Buffet breakfast which you would struggle to get below a 1000 calorie count. Fried eggs in a soup of grease. I ordered the scrambled eggs which came in a gravy of what looked like custard.
Not a satisfying experience though staff are friendly enough, hence the 3 star rating as opposed to a 2. less
Julian P, Manager at Best Western Andover Hotel, responded to this review
Thank you for your comments and feedback regarding your stay with us here at the Best Western.
It is always disappointing to read negative comments about our business when we work so hard to try and exceed people’s expectations when staying with us.
Your comment about the poor bar menu worried me with the unhealthy thought you had, now yes admittedly we have burgers and hot dogs on the menu but also on our menu which has 42 main meals all freshly prepared we have the likes of smoked salmon salad with new potatoes, a warm smoked mackerel salad many pasta options and other grilled or poached dishes on a comprehensive bar menu.
Put that together with our restaurant menu that offers a grill section and a fish section all cooked fresh to order I was disappointed to note that you felt the handful of generally unhealthy food options was all that was on offer.
Whilst we accept our breakfast is in fact buffet style we do also offer an alternative breakfast on our continental table with fresh fruit salad, granola, yoghurts, cheese and fresh baked croissants and a large fresh fruit display. Also with our breakfast offering is the option to have freshly cooked scrambled eggs, poached eggs, kippers and eggs benedict.
The scrambled egg you ordered is cooked fresh to order using butter, cream, eggs and a pinch of black pepper prepared in a fresh pan from scratch a traditional style of preparing the dish.
The orange juice again while not a concentrate will not always be to everyone’s liking and we accept this from time to time you can’t please everybody all of the time.
I was pleased to note that our staff did all they can and were friendly to ensure your stay was acceptable.
In closing I am sorry we did not exceed your expectation’s and I will take your comments on board with the team and we will continue to learn from our customer feedback
Thank you again