Best Western Andover Hotel

Although I believe you should only expect what you pay for, you still have the right to be compensated when your stay has not filled your basic expectations. Our basic expectations for this stay was a bed for the night and a shower in the morning. Unfortunately for the hotel, their boiler broke overnight, which meant we couldn't shower in the morning. We were not notified of this before attempting to shower, which would have been useful (a note under the door or an email to wake up to perhaps). Also worth noting, when we called down, we were not given an alternative option, even though someone at the front desk later that morning was given one. We of course bought up the lack of a hot shower when we checked out, but the response that we were met with was effectively 'tough luck, not our fault'. When we suggested (partial) compensation, we were told that it wasn't possible because we didn't book directly with them. What made this worse was that the final stance from the two people on the desk was 'we could help you if you'd have booked with us instead'. Hindsight is a wonderful thing eh? When we complained through the booking company, they told us that when they contacted the hotel directly themselves, they refused a partial refund. Luckily the booking company were able to compensate us, but this wasn't their responsibility. A broken boiler is an unfortunate situation for any hotel to deal with, but you HAVE to deal with it. You can't just shrug it off. Own it, and realise you have a responsibility to your paying guests, regardless of who they've booked their room through. less

Stayed for one night. Easy check in with receptionist Liz. Lovely big room and well equipped. Nice touch of bottled water. Very clean throughout. Hotel in a quiet location but within close proximity of the town centre, less than 10mins walk away. Breakfast was really good. Lots of choice, food well presented and tasty. Would recommend and we will stay again less

Wanted a hotel which gave us good value for money and we could visit some interesting properties in the area, and a new one we visited was Houghton Lodge near Stockbridge. Very charming and will visit there again. less

A second stay here, so can’t be all bad ! Had a double room this time which was clean and air conditioned. A little cramped as a chair blocked the door to the bathroom, but there was no where else it could go. The receptionist was friendly as were the girls at breakfast. Breakfast is a buffet and was all fresh and good. Whilst the bedroom is fine, the small public areas such as the restaurant, outdoor seating area and bar aren’t so good. It does the job however ! less

I didn’t believe that Fawlty Towers really existed until I stayed here. From the argumentative lady on reception, to the bar which looked as if the decor from the 70s, complete with uncomfortable upright chairs. Added to that, the restaurant menu was ‘off’ and so we were left with an unexciting but expensive bar menu. less