Best Western Andover Hotel

Booked to stay one night with my partner as we were visiting friends down here. We arrived and checked in which was quick and easy. The receptionist was friendly and helpful. Our room was clean and tidy. The bed was a decent size, however with it being an ‘executive king’ room the bathroom could have been a bit more updated and not as standard and it would have been nice to have a shelf in the shower to put shower gel and shampoo etc on instead of bending down to the floor to pick things up. The bed was comfortable enough. We were supplied with tea and coffee facilities, the cups were larger than most hotels which is always a good thing and can’t fault being given custard creams at all. We checked out in the morning at quarter to 11, it took about 30 seconds and the morning receptionist was friendly too. We had no noise complaints through the night even though there were lots of cars in the car park which suggested it could have been busy in the hotel. I like that it’s set back from the road and is a nice quiet area. All in all, would return if we were in the area again. less

Stayed 2 nights for business which unfortunately coincided with block booking by a film crew who seem to think they have the run of the place, taking over the small bar area and outside seating area. Both nights I was disturbed by them returning to rooms late at night and banging doors then they left again around 3.30-4am with resultant noise. Have cancelled my next booking here because of this. A shame as the room was adequate and food was OK. However would be handy to have a breakfast menu so that you know what's available when asked what you want when it's cooked to order. less

This place was average, it done the job and had a good sleep all I needed really. It was clean and the service was good. Good parking outside, sometimes hard to find as it is tucked away you will understand when you get there. Overall not bad less

Second stay at this quiet hotel. If you are looking for a quiet comfortable night choose room 209😀. Friendly staff who made us feel welcome again. Had bar meals which were delicious, generous and reasonably priced. The decor etc in the public rooms is a little basic/tired hence 4 instead of 5 stars but everywhere was clean and tidy, which is much more important to me. A little gem which I would choose every time I’m in the area. Thankyou to all the staff. less

My sister and I have just had two nights in this hotel while on a Just Go coach trip visiting Highclere. The check in procedure took ages and we then had to queue for room key cards. The organisation of and service at the evening meal on both nights was terrible. The manager is rude and blames her staff for everything that in fact was down to her bad organisation. The staff however work very hard and are very pleasant! The room was clean but overall this hotel is a disaster zone. less