I'll start with a positive, the staff were very friendly.... When they could be found. The rest, however, was just plain awful. Rock hard beds made it impossible to get comfy. The building was dilapid... more
I'll start with a positive, the staff were very friendly.... When they could be found. The rest, however, was just plain awful. Rock hard beds made it impossible to get comfy. The building was dilapidated, so much so, I cut my arm on a bramble growing through a wall in the corridor. The doors slammed with an almighty thud, which made me jump whenever someone entered or left their room.
The room was stifling hot and, although the room had aircon, it only stays on for 10 mins before you have to switch it on again. The corridor stank of smoke..... Which made me wonder if the fire alarms works - the one in my room was hanging off the wall.
Finally, the most frustrating thing is that people were free to walk the corridor without wearing a mask. I realise this isn't exactly the hotel's fault, however, surely some signage reminding people to wear masks (people do seem to need reminding, unfortunately), or even a no mask no entry policy might help.
I would describe this more of a shed rather than a hotel. However, that being said, a bit of maintenance, some soft closing doors and better air conditioning could turn this place around, particularly as it's in such a nice location. But until this place gets a refurb, I'll stick to a Premier Inn, Lenny would never let this happen. less
Paniz Wastfaleh, General Manager at Best Western Andover Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.