Best Western Andover Hotel

Like others, I have to say that the hotel could do with a big refurbishment, but refurbishments cost a lot of money. But quite spacious and everything is reasonable, not good, not bad, just reasonable. less

Stayed in this hotel for work. Nice and clean with overall great service. The standout was the great service from the bar staff. The food was also fantastic, compliments to the chef.. Thanks for looking after me this visit. less

A very basic hotel that is desperately in need of some TLC. The double room I had was comfortable and served its purpose for one night. However, the decor is tatty and some walls quite grubby throughout. The bar is adequate but the menu restricted and of very average quality. Lounge is completely without character and contains dated furniture. Breakfast was passable. The only good thing was that the staff were charming and helpful. I wouldn't stay again. less

Started ok but went downhill quickly ordered food told 15-20 mins waited 44mins complained got a cursory apology designed to placate, food arrived frozen chips and a fish heavily battered crispy on the outside soggy on the inside basically inedible complained to the night manager. Then went to my room key card failed so missed important conference call, on booking out they took my card details again for the 3rd time, I’ve stayed here before and it’s been ok but I won’t be back here again. I find Staying away from home for work a necessary evil I don’t like it so it has to be stress free this was the polar opposite so as I said before won’t be back. less

'Sunday Lunch' booked direct with hotel using a 'Groupon Voucher' (….. which inc; a picture of a roast lunch!), in addition, thought we might as well make a night of it so booked direct with hotel for a room …… 'all confirmed from hotel with e-mail' OK, so far so good!. Upon 'check-in' at approx 1200hrs the room booking was confirmed, BUT …. we were informed there was no record of our lunch booking, indeed it was said 'we don't' do Sunday Lunch'. To be fair the manager tried very hard to accommodate us but it was obvious this was not going to be a traditional Sunday lunch and personally we also felt at that time we may have been the only people in the restaurant! So it was with regret we cancelled our total booking, we came away from the hotel disappointed and not best pleased with this establishment. As user of the 'Best Western' chain of hotels this did not make the mark!!! But thanks again to the manager for her efforts to put things right. Sorry! less