Best Western Anderson Inn

Had problem with room key night manger saw the problem and brought us a new set of keys to the room .He was sorry for the promblem and made sure the new keys work fine. And want to know if there was somthing else he could do to make are stay enjoy less

We stayed at the Best Western Anderson Inn for 30 days because of being evacuated from our home because of the Camp Fire. We were extremely happy with our stay. Sean, Thomas, Kevin and the ladies that work there were so friendly and understanding of our situations. We were comfortable and our room felt "cozy". Great breakfast every day with everything you would want to eat and drink. The staff made us feel like family and we would definitely stay there again. less

We stayed one night at the Best Western Anderson inn in Anerson, CA nice recently remodeled room , but bare wood (Lamenant) floors were cold, under window Heater gave us problems not keeping with thermostat. Hot items in Breakfast room wer luke warm to cold, & had apparently been sitting for a while maybe up to an hour. less

We spent one night here on the drive from Portland OR to Sacramento CA. As always, the room was clean/quiet/comfortable, the breakfast was hot/tasty, the Internet worked fine, and the service was good. less

THEY CANCELLED OUR PRE-PAID RESERVATION!! We had made our reservation through Hum, by Verizon, for Best Western in Anderson, California. Then we found out that we needed to move up our reservation by a day, so we contacted Best Western directly. It took Tom a moment to find our reservation, but then he said fine and gave us the corresponding Best Western confirmation number. I did ask for a ground level room and reminded him that we would arrive late due to the amount of miles we were traveling. He said “no problem” and that “all was set”. When we arrived, our room had been given away and no rooms available! The office clerk said they tried to reach us, but failed and so he cancelled our reservation. HE LIED!! We have cell phones that show missed calls and we can access our emails as well. No attempts were made. Also, we arrive shortly after 7:00 pm – not so late to cancel our pre-paid reservation. The clerk told my husband that it was not prepaid (oh no? It showed up on our credit card and thankfully we received a refund through our credit card company) and that is what we get for not booking through Best Western. My husband was so upset he could not think straight. We did locate a room elsewhere close by, so there was no reason that Best Western could not have sent the other party without a reservation to another location. We contacted the Best Western Corporate Office and found out that it was their policy to cancel a reservation if they had not heard from the party and after trying to contact them. Well, no recourse from them, no sympathy, no regret. NO CUSTOMER SERVICE AT ALL!! Our suggestion is NO to Best Western. Margie and Roger less