28/04/2019 CarolynSonora, Sonora
It was bad enough that the laborers who slurried the parking lot used the room before us, leaving black hand and fingerprints on doors, walls, the toilet seat, etc. But, we pulled back the bedspread ... more
It was bad enough that the laborers who slurried the parking lot used the room before us, leaving black hand and fingerprints on doors, walls, the toilet seat, etc. But, we pulled back the bedspread and the black tar was on the white comforter. What does that say about changing linens? The toilet seat was unscrewed on one side, there was no soap in the hand soap dispenser, and the tar on the floor made everything that touched it black. We were moved to another room that had fewer handprints, but just as much tar on the floor and upholstery. Plus, when we pulled back the bedspread on the first of the two queen beds, this comforter had a streak of blood on it. The fact the TV controller didn’t work was the least of our issues. We have never stayed in such a dirty place. Would the cleaning staff really want to sleep in beds with blood and tar? See photos... less
GuestXperienceTeam, Guest Relations Manager at Best Western Anderson Inn, responded to this review
We appreciate your candid and detailed feedback, many thanks. Whilst we are pleased that the team member who spoke with you was professional and helpful, we are sorry that so many aspects of your stay disappointed you. We will review in detail all of your comments with our management team, and we will investigate what actions we can take to improve our future guests' experiences with us. Again, we really appreciate your constructive review, and we hope that you might enjoy a better stay with us in the future.