Dirty bug filled rooms with TV's that don't work
15/06/2018 Trever A,
Was planning on staying here from 6/7/18 till 6/10/18 to attend my grandmothers funeral. Our first room had a TV that didn't work (important for little kids), manager tried to fix it unsuccessfully so... more
Was planning on staying here from 6/7/18 till 6/10/18 to attend my grandmothers funeral. Our first room had a TV that didn't work (important for little kids), manager tried to fix it unsuccessfully so he moved us to a different room. That room had a TV that would not turn off. Had to leave the TV all night. It was late, we got all settled in and went to sleep. The next morning, we noticed several bugs in the sheets, on the walls, ceiling, carpet, and bathroom. I killed as many as I could find and we left for the funeral services. Came back later in the day and there were more. There were several other family members staying at the same hotel that had the same experience. One of our family members even received several bites. We asked to be let out of our reservation for the remaining time and for help to be moved to another hotel. We also asked to be refunded for the one night we stayed. The on-site manager tried to help as much as he was allowed but he wasn't allowed to do much. They offered us other rooms within the same hotel and a 10% discount on our first night. They did let us out of our reservation where we went to a Fairfield Inn that was much cleaner! We are disappointed we were not refunded for our dirty rooms with crappy TV's. Usually when I travel, I stay at Best Westerns. But not any more the only good thing about this stay was the onsite manager was apologetic and wanted to help more but his hands were tied. less
GuestXperienceTeam, Guest Relations Manager at Best Western Anderson Inn, responded to this review
Dear Trever, We're very sorry and absolutely shocked that you appear to have had such a bad experience during your recent stay with us. This isn't the usual feedback that we get and not the common experience that our guests have. Bedbugs are a most annoying pest that every hotel is forced to deal with from time to time - they gain access to hotel rooms very easily, and are very difficult for housekeeping staff to see. Please be rest assured that in addition to the preventative measures that we take, all incidents notified to us are acted upon immediately, and since receiving your comments, our pest control partners have examined all of our bedrooms, and dealt with any infestations appropriately. We hope to welcome you back for a better stay in the future. Best wishes, Hotel Management.