Best Western Amsterdam

A good hotel with budget rooms with a perfect price-quality ratio. Beds are good, room cleaning is perfect and very friendly and helping staff. All basic things are available, bed, shower, desk, electricity, telephone, safe, TV and small fridge. Stayed overnight here a few times a week for work and will be more often. less

I'm a BW member and this was probably the worst BW hotel I stayed in. Staff was ok but they asked to pay during the check-in when you should let customers go to their room after a trip. The room was fine too but we had two windows, one facing stairs so we had to keep it close and the other one above the bed and not reachable without jumping on the bed. Empty mini-bar. Small restroom with non functioning toilet and open shower (no curtain or door present) so all the floor would get wet. Room cleaning very poor considering we got our bed sheets reversed (one side was purple and then we noticed that it was reversed to cover it) and our clothes moved from a side to another without care. A funny plus: empty bottles were removed from the room when we could reuse them (eco-friendly service ;) ) less

The staff was not helpful at all during our stay. They did not share any valuable information about public transport when I asked. When I requested to borrow some cutlery from the restaurant, I was told they could not share. Staff did not share any information about restaurants close to the area. less

Welcoming staff. goo good good good bed good sheets goos soap good shower good entrance good persone. trop beau emplacement, transport. rien a dire one guy told me he once needed to go to hospital at night, it was raining, and I was traing to solve my data. less

WILL NEVER RETURN, DO NOT WASTE YOUR MONEY. Absolutely disgusting service. Arrived on the 8th of August at 7am to be put in a room which had the heating on full when it was 34 degrees outside, no air con. The window wouldn't open fully so it was around 40 degrees in the room. The couple we were travelling with got checked into a room where someone was laying on the bed, and then got checked into another room with wee all over the seat and floor and dead flys everywhere. They had air con even though they paid the exact same as us. We complained and asked to move rooms but got told that there was no rooms left, even though there were rooms on Booking. Com for that night. The woman at the reception had the biggest attitude problem and told me that "she stays in the rooms in that heat all the time" and that she had no cleaners when there were cleaners in the hall ways at that time. As we were on the top level we had to go in the lift which had a sign "2 people max or a family" at one point me and my partner went into the lift and then one of the MANAGERS got into the lift with us?? No social distancing there. Ridiculous. This hotel ruin our holiday and I will NEVER be using this hotel and will be telling everyone I know and share on social media how badly we were treated. less