Best Western Amsterdam

WILL NEVER RETURN, DO NOT WASTE YOUR MONEY. Absolutely disgusting service. Arrived on the 8th of August at 7am to be put in a room which had the heating on full when it was 34 degrees outside, no air con. The window wouldn't open fully so it was around 40 degrees in the room. The couple we were travelling with got checked into a room where someone was laying on the bed, and then got checked into another room with wee all over the seat and floor and dead flys everywhere. They had air con even though they paid the exact same as us. We complained and asked to move rooms but got told that there was no rooms left, even though there were rooms on Booking. Com for that night. The woman at the reception had the biggest attitude problem and told me that "she stays in the rooms in that heat all the time" and that she had no cleaners when there were cleaners in the hall ways at that time. As we were on the top level we had to go in the lift which had a sign "2 people max or a family" at one point me and my partner went into the lift and then one of the MANAGERS got into the lift with us?? No social distancing there. Ridiculous. This hotel ruin our holiday and I will NEVER be using this hotel and will be telling everyone I know and share on social media how badly we were treated. less

It is very good. we went to Europe before and we plan to return back to Amsterdam and the hotel allow us to keep the luggage at the hotel. The hotel's rooms is very modern and clean. Next to the station. less

Booked this hotel through Agoda. Obviously in the middle of a global pandemic with travel restrictions in place (including a do not travel order from the UK) and nothing open the trip needed to be cancelled. The hotel have refused to amend dates or refund the amount paid to them. Between Best Western and Agoda the service has been shocking - avoid both at all costs. less

Honestly, i am outraged with the customer service i have come into contact with during the covid-19 pandemic. This hotel only cares about one thing and that is taking peoples money without providing any help. we have called the hotel 9 times and each time have been passed onto different places all to be told that the hotel cant help us. Our flights were with easyjet and got cancelled so we have no way of leaving the uk (whos customer service was 5*) . NO offer of dates can be offered NO refund can be offered. after satying here 3 times before they show no loyalty or thanks. its not a great hotel anyway so you would be better finding somewhere closer to the centre and enjoying your stay without seeing a rat as soon as you walk outside the hotel. less

Booked a room months ago through an agency. Due to Corona virus problem - travels are banned to NL and from TR. So I contacted the hotel first. They rejected. Then asked to agency to support. And agency said they insisted but the hotel did not accept. 2 days before my reservation starts Best Westen Group declared from their webpage that their customers can cancel their reservation no matter what. But the hotel still didn't agree. less