Best Western Amsterdam

One of the WORST Customer Services EVER and no human decency at all. Our friend got seriously ill and we needed to change the dates of the booking. We offered to pay extra, even though the room was cheaper at a later date and they refused completely. No matter how much we asked, there was no human emotion nor sympathy. Even Booking.com called and emailed them multiple times and said that they were Extremely Rude to them too and it's Shocking they didn't want to agree to a simple date change. WE LOST OVER 700.00EUR !!! PLEASE BE AWARE IF BOOKING WITH THEM AND LOOK AT OTHER NEGATIVE REVIEWS. THIS PLACE NEEDS TO BE AVOIDED LIKE PLAGUE AS YOUR TRIP WILL BE RUINED - PEOPLE LIKE THIS LEAVE A VERY BAD IMPRESSION OF AMSTERDAM. I Added a part of the convo (as picture) so you can see how their Customer Service replies. less

This is a great example of a hotel being perfectly clean, and nice, without being spectacular. There's nothing I can fault them on, I just wasn't writing home about anything either. The only real issue was how understaffed they were, which is a post-pandemic problem we see everywhere. I'd happily stay here again, and as it was we extended our stay all week. It's easy to get around from, great cafes nearby and a short stroll to the water where a wine on the banks is just devine. If you are going to be working, the wifi was fine but it does dropout for about 5 seconds every 20 minutes. It can be annoying, but I was able to work just fine. Hotel breakfast is an English style. Lots of bacon, but go the boiled eggs. The scrambled must be made of powder or something as they were devoid of taste. Coffee is unlimited at breakfast and that's important. Would I stay again? Yes certainly. less

Very nice location, fast check in and very courteous service. Highly recommended . We reached little late, but the room was ready and we could check in within 5 mins. Very clean hotel and also serves unlimited buffet dinner for 24.50 € /pp till 1000 pm less

I am having an amazing experience staying in this hotel. It is within budget and yet luxurious hotel. Staff is friendly and the food is yummy and along with that the services are really good. I would recommend this hotel for any person visiting Amsterdam. less

EXCELLENT, CLEAN,BRIGHT,EFFICIENT AND easy access to trams.Happy and helpful staff everywhere. Book direct as very popular. Handy three supermarkets close by,as are a couple of restaurants. Watch out for the beggars though. Local housing estates seem safe at night. Plenty of hot water. Bad news no room tea making facilities and not enough shower gel. Each room has a/c and fridge. Great value and location less