Easy access to trains to midtown
13/06/2018 Bedste2, Aabyhoej, Denmark
Very quick check-in and check-out. Quiet from street noise and neighbors on the 4th floor. 30 minutes by U-bahn or S-train to mid-town, safe and easy. The station is 50 meters from the hotel's front d... more
Very quick check-in and check-out. Quiet from street noise and neighbors on the 4th floor. 30 minutes by U-bahn or S-train to mid-town, safe and easy. The station is 50 meters from the hotel's front door. A/C couldn't keep up with the 30+ temperatures we had in late May. Disappointing breakfast; slow and not 4 star worthy coffee machine, the buffet was not re-filled, the scrambled eggs were cold.
Good sized room and comfortable bed. less
Madlen M, Leiter Front Office at Best Western Amedia Hamburg, responded to this review
Thanks for taking the time to get feedback.
We are very sorry that we did not meet your expectations for our home and the Best Western brand.
We value you as our guest, and your feedback is very important to us. We know how important a good breakfast is for a good start to the day. Therefore, we would like to thank you for your advice, we have immediately forwarded to our restaurant management. We will use your feedback as an opportunity to further train our employees and service.
Our air conditioners are not American, which can be cooled down to a certain level. Our systems depend on the outside temperature and cool down to 2-5 degrees. The constant control of our house technician is to ensure that they work in perfect condition. However, we have used your reference as an opportunity to check this closely.
We apologize in any way that we could not provide you with the service that we know our guests expect.
We would be glad if you accepted our honest apology. We want to show you that we take the wishes of our guests seriously and work on our request to provide the best possible service.
Yours Best Western Amedia Hamburg Team