Best Western Ambassador Inn & Suites

The stuff was very unprofessional and customer service was poor. My room was not clean by any means. There were garbage on the floor, prints and stains in the headboards and dresser. Food was very basic and not so tasty. I just expected more for my money. less

Due to Covid, their "breakfast" consists of a brown bag with muffins, apple, bottle of water, & a breakfast-type bar. Very disappointing. The beds only have 2 pillows (due to Covid?) The room was clean. The first time we stayed there, there wasn't any coffee in the room, so went & got some from the front desk. less

This review is for customer service (or lack of it). I booked a room here on September 17th, 2020 through hotels.com for October 9th – 10th for Wisconsin Dells. I only live 27 miles from the hotel but my wife and I like to go there and stay to relax and unwind. This stay was an anniversary present for my wife as a surprise getaway for the night. Imagine my shock when we arrive on Friday night and are told by the desk clerk, “we cannot give you a room because you live less than 50 miles away from the hotel.” What? I’ve never heard of such a thing in all the years I’ve been staying at hotels. Apparently, it has something to do with party people, homeless people and prostitution. What again? We are none of that. We just wanted to have a nice night in a room and relax. We were so upset because basically Best Western hotels ruined our anniversary. How ridiculous to have a policy that says, “we trust out of towners more than we do local people.” Imagine what would happen if you tried to do this with any other type of business! Fortunately, the nice people at the Quality Inn across the street were nice enough to take my money when Best Western refused it. I called Best Western Corporate and they were no help either, telling me that many hotels have the same policy. Also, I am still trying to get the charge taken off my credit card which hotels.com placed on it the day I made the booking. If refusing local business is their policy, then fine, but why wasn’t I told this at the time of booking, and in the month prior, why couldn’t somebody from the hotel call and tell me instead of waiting until we arrived at the counter only to be embarrassed by being turned away? I would give this place less than zero stars if I could. I’ve been staying at Best Western Hotels for nearly 50 years but never again. I will never stay at a Best Western property anywhere ever again. I also advise anyone else who needs to stay local to check first with the hotel before you book. less

My experience at the hotel was basic. The front desk was nice and the workers were polite. The building can use an update. My room it was spacious but lack in cleanliness. There were garbage on the floor, prints and stains in the headboards and dresser, the closet door had coffee stains, and my nightstand had a lump of what it look like a wax substance that I removed with the end of my charger. I am not picky but with the COVID 19 situation I though they will be more strict with the clean of the rooms. I wiped things down my self because I was worried and slept over the sheets because I didn’t trust the cleaning process. At check-out I let the lady know the room was dirty when I check in and she told me she will let the cleaning manager know. less

We had four rooms rented. Rooms were dirty. Looked as if housekeeping threw the beds together. There was no toilet paper in one room, there was trash on the floor in another room. Jessica at front desk was extremely rude in front of other customers. less