I was really excited about staying at this hotel. We came for a one day basketball tournament and to explore the Dells and have fun at Noah's Arch the two following days. Did a lot of research on hotels in the Dells before I booked this one and had all other 10 parents book this room as well Since I'm in charge of hotel bookings. This was the first time for my family being there. The reviews looked pretty good, so one reason behind my excitement. Some of our group had arrived Friday night and stayed at this hotel and got the updated rooms so they were the lucky ones, another reason I was excited, they were telling me how nice the rooms were. I thought my room was going to be updated, boy was I wrong. The first night we stayed at another hotel because we arrived late and found a better deal. Couldn't see myself paying 199.99 for a night when we were arriving at 11pm. So I found a deal on priceline for Springhill Suites for 53.00/night. Score, and LOVED the room. Only mistake I made is not staying there the other two nights. Second and third night we stayed at Best Western. We arrived at hotel after the games Saturday and checked in, dropped bags off and hurried out. Bad mistake. Arrived back late that night and went right to bed. Next morning we all get up and go out to water park. So one night done. I come back to shower after water park and apparently they forgot to clean it. There is hair left over from the person that stayed before is. GROSS! Why complain, I have already stayed in a dirty room one night. Just have to get through another night. The room we had did not smell very good. If we turned our air on 67 it would continue to run and the air would circulate so the room didn't smell as bad, but who wants to freeze. Once we turned it to 70 and the air shut off for a while, well not very good circulation causing a musty old room smell. The floors are very squeaky. The beds are comfortable. I have had way better breakfast, but your are staying at a hotel. Both mornings they offered the same thing. No switching it up. I had no problems with the staff, but again I didn't complain about the hair or the room to them. Not sure if I would have had a problem if I had more interaction. I did take a picture of the hair. But I always say, you never know until you try it for yourself. Oh, and Priceline had rooms at better rates. I almost asked them to match it but I was trying to have a peaceful stay. I will probably stay else where when we go again. I actually did stay elsewhere and room was ALOT nicer and ALOT cheaper. less