Best Western Ambassador Inn & Suites

The first part of the stay definitely was a 2-star stay but I bumped it up to 3-star because things slowly got better. The first day, the inside pool was closed, NO ONE could say if it would be open the next day. The pool did open halfway through our second day. The room was dirty around the walls and the stairs. The carpet is old and needs a good vacuum or replacement. Breakfast was good and a decent selection. The staff seemed to not be very knowledgeable about the hotel, just wanting to be there to do their job with no customer service. If I came back to the dells, I would probably look elsewhere before staying here again. less

This is the second time we’ve stayed here. The hotel is clean, and the front desk staff is very friendly. We stayed in a double queen with a sofa sleeper. The sofa sleeper has a wall and a door for privacy. The sofa sleeper was clean and comfortable for what it is. We did take our own sheets for it, plus pillows and blankets. The room was clean. They offered a microwave and a mini fridge. A TV in the main room plus one where the sofa sleeper is. Bathroom was clean. The kids outdoor enjoyed the pool. There is a separate pool for the little kids. Hot tub as well. They also have a great indoor pool. The hotel offers a free breakfast. It was sufficient. They also offer FREE Noah’s Ark tickets, four per room. They sell additional tickets for $21, which is cheaper than buying them online or at Noah’s Ark. Overall a great stay. We would stay here again and again. I forgot to take pictures this time. less

We've stayed here several times before. This wasn't our best visit. The outlets in the table lamps in our room were so worn out that the plugs didn't make any connection and therefore didn't charge our devices. One bathroom light was burnt out. My daughter saw one large bug near the wall/floor one night and that was unsettling. We killed it and proceeded to check the room pretty thoroughly. We did not find anything of concern. The hotel was mostly empty during our stay but we still had a couple of noise issues - all guest room doors slam shut/close loudly. Breakfast options were delicious - scrambled eggs, sausage links, fruit, bagels, donuts, yogurt + fixings, make your own waffles + fixings, juice, milk. Breakfast was understaffed (even though the hotel wasn't busy) and we found ourselves waiting for items to be refilled because many things were out (waffle batter, yogurt machine, scrambled eggs, etc). On the plus side, the beds and bedding are comfortable. Our kids absolutely love the outdoor pool and hot tub. We didn't visit the indoor pool on this visit but it is a good size as well - great if the weather isn't warm enough outside. Front desk staff was very friendly and accomodating. We've had great stays here in the past. This time wasn't great. but we will likely stay here again in the future. If we see the same types of issues on our next visit we will find a different hotel for future visits. less

Stayed here for two nights and totally enjoyed it. The room was large and clean and nicely decorated. The beds were comfortable. We were off season so the place was only partially full so it was very quiet. Most of their rooms would be away from traffic. The price was reasonable. They are located right off the freeway and centered among most of the things you would want to do. The free breakfast was typical Best Western hot and cold breakfast buffet. The food was ok, nothing great, but that is expected. Their was a decent variety of choices and you don't have to go find somewhere to eat breakfast which is a plus. I would definitely stay here again. Good solid place to stay. less

Great location,just off the interstate,near all attractions. Not much here to do for kids. Just a normal, small pool. Looks like mostly adults stay here. Hotel looked full, but where our room was seemed very guiet. No kids running around, no traffic noise. Breakfast was disappointing. No meat, just grits, scrambled eggs, toast and bagels. And a few other thins. Nothing to get excited about. less