Best Western Ambassador Inn & Suites

My experience at the hotel was basic. The front desk was nice and the workers were polite. The building can use an update. My room it was spacious but lack in cleanliness. There were garbage on the floor, prints and stains in the headboards and dresser, the closet door had coffee stains, and my nightstand had a lump of what it look like a wax substance that I removed with the end of my charger. I am not picky but with the COVID 19 situation I though they will be more strict with the clean of the rooms. I wiped things down my self because I was worried and slept over the sheets because I didn’t trust the cleaning process. At check-out I let the lady know the room was dirty when I check in and she told me she will let the cleaning manager know. less

We had four rooms rented. Rooms were dirty. Looked as if housekeeping threw the beds together. There was no toilet paper in one room, there was trash on the floor in another room. Jessica at front desk was extremely rude in front of other customers. less

The Continental breakfast was non existent. I understand that there may be changes due to COVID but not offering anything was not listed on their website or there check in literature. At time of check in this should have been communicated to us. I place a value on this Amenity. With out this Amenity I would say this hotel is not a good value. Cheaper hotels were offering resort passes or had a resort attached. The hotel was not bad it was just average and when you strip away amenities it becomes not a good value less

I called several times with questions due to Covid 19. Was told outdoor pool was closed, but indoor pool was open. Asked for a certain room. Was put in the notes. Get there to check in before we did our thing. Tried putting us on the 3rd floor even though there was a promise of the 1st floor. Thought all was good. Later that afternoon, we go to our room to find out the indoor pool was closed. During the several conversations, they were told the pool was very much being looked forward too. The General Manger several times said it was open. The front end clerk never said anything during check it. less

Arrived and could not check in since the person working said they were locked out of the office. So, I and several others checking in had to wait until a manager could come over to unlock the front desk! Not a good system. When we did get a room, we found it already occupied when we entered. Yikes! Got another room and while it seemed okay, we discovered that there was a bag of rotted food in the refrigerator. So, how well was that room cleaned? Another yikes! We were ready to give up and leave, but being tired, we just stayed and things otherwise were okay. Huge hotel! Only part of it is open right now during Covid. I understand that things are a bit wonky right now, but they need a better system there. Good luck! That is a very competitive area with families and if they don't get their act together, people will just go elsewhere. less