Best Western Ambassador Inn & Suites

I recently had an extended stay here and was very pleased with the facilities and the staff. Very professional, very accommodating, very clean. Will be back! I was especially impressed with the manager Jessica S. She has excellent customer service skills and was really helpful! less

Here's what happened, I checked in late, booked through best western, arrived at 6. My friend left, I went to go into pool, no go, door pass wouldn't work. Went to the front desk, and the lady with tattoos was busy on the phone, she gave me the wait finger....Mind you I am a Native American. So, I waited. The front desk clerk was talking about some white lady throwing an unannounced pizza party in the hotel and I could clearly hear the India Indian lady hollering at her on the phone about the price...The clerk kept reiterating clearly made the price specific to the guest....By this time time I was upset, waiting to go into the pool. I had made a statement that bosses are hard to work for sometimes, and that was that. I had a 6 pack of bud light that night, crushed the cans and cleaned up the room nicely. Clerk asked how my stay was, I said Awesome! Didn't eat breakfast..just left. Now, property said I am not allowed to stay there anymore and clerk stated..."because of something you said to front desk personnel" People of trip advisor, I Love best western, but NOT THIS ONE ! DO NOT STAY HERE! OWNER IS A SELFISH PERSON WHOM KICKS YOU OUT, HER NAME IS JESSICA. I CONTACTED BW INTERNATIONAL AND COULD NOT RESOLVE BECAUSE OF OWNER. "JESSICA" Yeah right.....should not own this propery, or her husband. less

My partner and I were in our room and the cleaning staff walked in our room BEFORE checkout WITHOUT knocking. We were fully undressed. I have never felt more violated in a hotel, she didn't even apologize less

We stayed 3 nights at Best Western Dells last weekend for a volleyball tournament. Jessica and the other staff were incredibly cheerful, helpful, and friendly throughout the stay. Breakfast is hot and good with lots of choices; fitness center is nice and clean; the rooms are very standard but well-sized and everything worked, but again the customer service truly set this apart as a special experience. I had several requests and questions, and Jessica and the other workers were kind, funny, personable, efficient, and overall just great. I'd stay here again any time. PS the rollaway bed was janky to the point of hilarity, but my sister could sleep in a banana peel and be happy, and so she was. less

Krista C in the sales department has always gone above and beyond to accommodate the needs of our large traveling sports club. She should be commended for her attention to detail and knowledge of that the needs are of large groups such as ours. We will continue to stay at the Best Western Ambassador Inn as long as we participate in the annual tournament in Wisconsin Dells. The housekeeping staff was also fantastic. We are in and out of rooms at various times due to tournament schedules. We have always been impressed with their ability to work with us and take care of our needs! less