Best Western Ambassador Inn & Suites

5th and last stay in 10 years. If you are concerned about cleanliness and safety, stay away from this hotel. Maintenance helped alot but their hands are tied. For starters we walked into the room,sliding doors were covered in greasy fingerprints, asked the maid to clean it and she did. The worst part was the pool area. We understand things happen but we should have gotten a phone call to alert us that things were broken down. Caution tape around the broken kiddie pool area and the hot tub, if I had small children with me I would have been very disappointed. Old dirty carpeting everywhere smells awful. Smoke detector hanging from the ceiling unworkable, sink plugged and not draining. Garbage can full with flies in the pool area and never emptied after 2 days. Flower pots around the pool growing large weeds and nothing else. Steps to the pool broken off tiles with very sharp edges. If you didn't have water shoes on you would clearly cut your feet. Tiles falling off the pool area. Just a odd dirty musty smell throughout the building. Positive- beds were solid and nice. But you kind of got the creeps after seeing how dirty everything else was. Talk to the manager twice, upon check out she took 20% off our bill. I will include pictures and I will also write best western. It's a shame that a hotel chain let's one of their hotels get in this shape. We heard its independently owned and the owner wont fix things. . Maintenance did come up and unplug our sink promptly, and replaced old unsafe light bulbs that were burned out or the wrong kind placed in sockets. The smoke detector hung until we left. Pool towels were unavailable most hours. Maintenance was wonderful but their hands are tied. Hot tub eventually was fixed which stated eight people only, on our last night there had to be 16 people jammed into it and the outdoor bathrooms were locked and closed the whole time. They said they closed the bathroom since covid, what does covid have to do with people using a bathroom outside by the pool? Where do you think everybody was peeing? Gross less

Trying to save a few bucks in the Dells I opted to try out this hotel. BW is usually a reliable chain but pulling into this hotel made me rethink that. It is definitely older and run down but it will do for one night. The staff were very helpful and friendly. There were so many people and young kids in the lobby, pool and breakfast areas that it was almost annoying. Breakfast looked pretty good but there were so many people in line we could barely get to the food so we grabbed what we could and ate outside. If you're looking for a quiet and newer place to stay this is not the place for you. It wasn't the worst place I have ever stayed at but I would not stay here again. less

We had an amazing time staying at this location! We had an outdoor pool and hot tub for evening swimming after hanging out at the Dells. The staff was kind and courteous. This is an older hotel with remodeled rooms and budget friendly hotel when your not staying at a resort. They even had an amazing morning breakfast! Noah’s Ark passes were included with our stay which was a bonus and a lot of fun! less

This hotel is run down and dirty. The check-in lobby and my room have flies flying around. Nobody is cleaning the pool area. When I called the front desk asking for the cleaning of the room, the woman (I think she's the manager) was rude almost shouting: "We don't clean the room." Don't be fooled by their free pass. The check-in time is extremely slow. Stay away from this place! less

If you are looking for comfort and amazing customer service in the heart of The Dells. This is your place. Angel and her staff went above and beyond to make sure we were accommodated even during a family emergency. If Lauren is not a manager she should get the position. We arrived early before checkin. We were about to receive our wrist bracelet to enter the water park early. We enjoyed some fun in the sun before checking. Room was clean and spacious for 3 adults and a one year old. Make sure you have your walking shoes. Our room was a long way from the front desk. We did not get a chance to eat breakfast so I can not rate. less