Best Western Ambassador Inn & Suites

Pool was awesome! My Wife, Daughter & I enjoyed our stay for the week. Had no problems whatsoever. The staff was polite & making sure we had enough towels. The other guests we interacted were friendly & nice. Definitely felt welcomed from the check in start. Thank You! :D less

Check in was terrible everyone we talked to said it was slow. We missed our first shuttle bus and other family were there the day before so we could get ready for wedding. They were busy but even so I have never had to wait this long. less

The beds were very comfortable and therefore I had a 2 great nights of sleep. I did miss their usual hot breakfast, but considering the COVID precautions, they at least gave you 3 choices for breakfast. less

We arrived at 3:45 pm for the 4 pm check in time. We got our keys and went to the room and it was dirty, unclean, and disgusting. We had to sit on the floor outside the room while they cleaned the room for another 35 minutes. No apologies. We could not getting our room until 4:35 pm. No one even said sorry. The sinks did not drain. Sheets had holes in them. The doors were so dirty. We could hear every step from the upstairs neighbor. Both nights we were awoken from people outside our room messing around with cars in the parking lot. Car alarms went off. The microwave and fridge worked. The carpet was very dirty. The shower drained nicely. We used the pool, hot tub, and sauna. These 3 things were very nice. They had small pool towels at the front desk. On the second day the office called me to tell me there was a computer glitch and it was going to charge me twice. This is a horrible place to stay. DO NOT STAY HERE! COVID-19 breakfast was fine. All pre packaged. Overall run far far away from here. less

First off we choose this hotel because our visit to our local one was fantastic and we wanted to take advantage of a continental breakfast. My email let me know continental breakfast was operating and it wasn’t it was the worst set up I’ve ever seen. They only had oatmeal and granola bars and water and it was all behind the front desk and you were only allowed 1 per guest. Also behind front desk none of the workers were wearing masks and they gave us our “food” disgusting and unprofessional. We stayed at a different best western a few months ago and continental breakfast was amazing lots of options and clean and staff was so hopeful and wore masks. Also at about 10:30 I called to noise complain and I winded up calling 3 times in 2 hours because it wasn’t taken care of. I’m 8 months pregnant and the chances we get the room next to loud bass, music and drinking chaos was disappointing. First time I called they got quiet for 10 mins next 2 times I called front desk never answered and I had to leave a voicemail. They were playing bass and music til 1 am. Very disappointed and the bed was so uncomfortable. We’ve been to this best western once before and it was good but gave it another try and it disappointed us and my husband and I will not be back! less