Best Western Ambassador Inn & Suites

I checked in at 9pm my room had dirty towels behind the door and Nats flying on the sink bathrooms were moldy and the whole room smelled like mildew. I had talked to the lady very nice Eukranian lady took time to check me into a different room even after her system saying it wasn’t available she went and cleaned the room herself so that when we returned from Ihop it was ready for us. If it wasn’t for her out whole trip would had been ruined. Also Cassandra was rude when we mentioned it to her in the morning that our room was dirty all she said was “ we’ll do you need to change rooms now? If not what’s the problem ?? As if it was a huge favor she was doing for us. Her presence at the hotel was very negative less

We usually take our vacations at the dells and we stayed in best western. But at this time was diferent. When we got our room smelled musty but the person in the front desk was very polite and she moved us. Later when we went to the inside pool there were not many people but you could not swim well because there were people with huge inflatables and children running without supervision from their parents. There should be hotel staf supervising to avoid any accidents. The breakfast was chaotic, there were two young people and an adult lady working, but the only one who worked was the lady. There were several breakfast items that were running out like egg, orange juice etc, etc, and it took almost 15 minutes to fill it, the trash cans were full and no one emptied them. We had to eat between flies and accumulated trash. It was a shame to find the hotel in this way since we are frequent guests of the best western and this is the first time we have seen something like this. Well, unlike this the bed as always very comfortable, the room was very clean and the water park passes were fantastic. less

The room was damp, dirty and with an odor. Two light fixtures were broken. Two towels for a reservation of six people. Horrible guests services. Paid $300/night. Dirty indoor pool. Horrible experience. less

This hotel is nice and clean. The rooms were very clean and had an modern decor. The check-in had a long line of people, so two more employees came out to help, expediting the process. That was a relief because we had a long day and wanted to get into our room. The breakfast area had a great variety of items and plenty of places to sit in the spacious lobby! less

A wonderful family hotel. Always stay at Best Western. Staff is always friendly and professional and rooms are very clean. Pool is great, also hot tub and sauna. Early check in for the Noah's Ark passes less