Not representative of the BW brand
30/08/2018 smayf, Birmingham, United Kingdom
Although the actual accommodation is fine, the service is certainly not. We use Best Western all the time and know what to expect. Upon arrival we were met by a rude, awkward receptionist who thought ... more
Although the actual accommodation is fine, the service is certainly not. We use Best Western all the time and know what to expect. Upon arrival we were met by a rude, awkward receptionist who thought it was funny that we were becoming irate. You cannot advertise free breakfast on the Best Western site and then refuse to offer it to guests on arrival.
I asked to see the manager and she laughed at us stating that she is in fact the manager. At this point we left it and continued to the room to call BW customer care. They confirmed that breakfast is included and were sorry about the behaviour of the staff at the hotel.
The hotel is clean, in a good location (next to HBF main station) and close to lots of shops and restaurants. Our room was fine and overlooked the courtyard/car park. It’s so hot you have to leave the window and the balcony door open overnight. The hotel is situated in the Turkish area, which had some great eateries. You’re only 20mins walk to the high street shops and tourist area.
It took 3 attempts to solve the breakfast issue and we kind of wish we hadn’t bothered. It was pretty mediocre. Nothing was topped up, you can’t order eggs how you like them (yet the breakfast menu picture shows a fried egg) and the server wasn’t very pleasant. There are lovely bakeries around the corner, in particular Crown, a huge delicatessen is only less than 10 mins walk away and serves delicious cakes, pastries, smoothies, ice cream etc. We ate here every day as it was so tasty, followed by a ‘take home’ box :)
I would have loved to have given the hotel a better rating but sadly, the poor service left a sour taste in our mouths. less
Centro H, Leiter Gästebetreuung at Best Western Ambassador Hotel, responded to this review
Dear smayf, thank you for your contributions and your constructive criticism. We regret that not much enjoyed your stay with us. For the inconvenience we apologize. Sincerely, Centro Hotel Group Team