Best Western Ambassador Hotel

So landing at Dusseldorf I always avoid using the sky train and go down to the local train next to Car park 1. S11 is the train and is about 15 mins to main station. This hotel is minutes walk from main station. Booked a single room. Room 207 had a small balcony and door that opened fully. No AC in the room but cool enough with door open. Safe in room , tea and coffee note with powdered milk. Hairdryer. Minibar decent prices €1.80bottle cole. One large complimentary big bottle water. So room has wardrobe and desk with chair. Bed is a single. Some comment rooms are small but I think the room was typical single. Breakfast had one occasion with a good choice evident but at the time as very busy wasn’t well stocked. Old town is about 15 mins walk. Gay scene is few mins walk. Chap on reception on nights ( Turkish origin) is excellent his customer service is great (didn’t get his name). Sadly after the theft of some cash not linked with hotel premises or surrounding area he dealt with ringing the police who duly attended and again were very efficient . Even printed me map off to get to the police station next day. I’d definitely stay here again. less

I stayed there one night. Service was great and the hotel was spotlessly clean and the bed was very comfortable with choices of pillows. Perfect! I didn't have breakfast as I was leaving early. Hotels.com says there is only wifi in public areas. Not true. It is everywhere and it worked great. Coffee/tea making facilities in the room was great too and the minibar prices were very reasonable. My room was towards the courtyard but you could still hear and feel the tram passing by on the other side of the building. Not big deal though and it was quiet at night. less

At any price. For business. Do not do it. The only positive thing is to be close to the main train station. For the rest : no park. Bad rooms. Triple price during exhibitions. Bad breakfast. Never again. less

Perfectly located hotel. All shops, tram , bus, train station within walking distance. Plenty of cheap and good restaurants around for all tastes... chinese Japanese Indian German Turkish etc to pick from. Free and good WiFi, TV, safe, minibar, tea facilities, clean rooms, no noise less

This was the worst experience I’ve ever had at a hotel. So much so it caused us to switch hotels regardless of how much money we lost. Where do I begin? Firstly, the location of the hotel is horrible. It may be close to the train station but is quite a walk from the centre and next to some very dodgy sex shops! It did not feel safe. Secondly, the lift is so tiny you can barely fit one person in it - it also looks incredibly unsafe. The rooms are dark and dreary and nothing like on their website. The main issue was the fact we were told before booking that there would be free WiFi. On arrival we were told that yes there’s WiFi you just have to put in the code. After doing this and struggling to get it to work we rang reception who were rude and totally helpless. We went down to reception to talk to someone face to face and the customer service we received was disgusting. We were given multiple excuses as to why it didn’t work- one minute thy said it would be working shortly . The next they said it would be down for the entire weekend. They made us feel extremely uncomfortable and as a result we couldn’t bare to stay. We packed up and found somewhere closer to the centre, much friendlier and with working WiFi as advertised!! less