Best Western Ambassador Hotel

Stayed here for a night before heading to the exhibition centre the next day. The room was decent, clean and tidy. The staff helpful in the morning and breakfast was also half decent. I’d definitely stay again less

Reception Welcoming but not especially warm or outgoing; it was difficult to enter the parking (in the courtyard) since we asked the reception to open the gate and then waited in the car in front of the gate until eventually asking them again; room key card didn't work and had to go back down to have it updated Room Good size for 1 person; clean Location Very central in Düsseldorf; ideal if you arrive by train or by car; restaurants and shops within walking distance Service We asked for dinner recommendations in the area and the first recommendation was a German steakhouse chain; after inquiring again we were recommended a local brewery house (Brauerei Schumacher) which proved to be very good Breakfast Poor Value for money Good since you are located very centrally less

Although the actual accommodation is fine, the service is certainly not. We use Best Western all the time and know what to expect. Upon arrival we were met by a rude, awkward receptionist who thought it was funny that we were becoming irate. You cannot advertise free breakfast on the Best Western site and then refuse to offer it to guests on arrival. I asked to see the manager and she laughed at us stating that she is in fact the manager. At this point we left it and continued to the room to call BW customer care. They confirmed that breakfast is included and were sorry about the behaviour of the staff at the hotel. The hotel is clean, in a good location (next to HBF main station) and close to lots of shops and restaurants. Our room was fine and overlooked the courtyard/car park. It’s so hot you have to leave the window and the balcony door open overnight. The hotel is situated in the Turkish area, which had some great eateries. You’re only 20mins walk to the high street shops and tourist area. It took 3 attempts to solve the breakfast issue and we kind of wish we hadn’t bothered. It was pretty mediocre. Nothing was topped up, you can’t order eggs how you like them (yet the breakfast menu picture shows a fried egg) and the server wasn’t very pleasant. There are lovely bakeries around the corner, in particular Crown, a huge delicatessen is only less than 10 mins walk away and serves delicious cakes, pastries, smoothies, ice cream etc. We ate here every day as it was so tasty, followed by a ‘take home’ box :) I would have loved to have given the hotel a better rating but sadly, the poor service left a sour taste in our mouths. less

So landing at Dusseldorf I always avoid using the sky train and go down to the local train next to Car park 1. S11 is the train and is about 15 mins to main station. This hotel is minutes walk from main station. Booked a single room. Room 207 had a small balcony and door that opened fully. No AC in the room but cool enough with door open. Safe in room , tea and coffee note with powdered milk. Hairdryer. Minibar decent prices €1.80bottle cole. One large complimentary big bottle water. So room has wardrobe and desk with chair. Bed is a single. Some comment rooms are small but I think the room was typical single. Breakfast had one occasion with a good choice evident but at the time as very busy wasn’t well stocked. Old town is about 15 mins walk. Gay scene is few mins walk. Chap on reception on nights ( Turkish origin) is excellent his customer service is great (didn’t get his name). Sadly after the theft of some cash not linked with hotel premises or surrounding area he dealt with ringing the police who duly attended and again were very efficient . Even printed me map off to get to the police station next day. I’d definitely stay here again. less

I stayed there one night. Service was great and the hotel was spotlessly clean and the bed was very comfortable with choices of pillows. Perfect! I didn't have breakfast as I was leaving early. Hotels.com says there is only wifi in public areas. Not true. It is everywhere and it worked great. Coffee/tea making facilities in the room was great too and the minibar prices were very reasonable. My room was towards the courtyard but you could still hear and feel the tram passing by on the other side of the building. Not big deal though and it was quiet at night. less