Best Western Ambassador Hotel

Good: The hotel staff was friendly and helpful in giving directions to City center. The rooms were very clean. The location is very handy...just a 4-minute walk to Dusseldorf Hbf. The price was great! Not so good: The front entrance has steps. These make it hard for travelers with suitcases to enter. A ramp would improve things. It was extremely hot in the rooms. No air conditioning made sleeping difficult. Only one window opened at the top, and opening the windows fully left a scary drop three stories to the street because there were no screens. It is a loud location next to the train station, but the windows did block most of the noise. The staff did find us a fan for each room which helped a little. The shower doors did not fully close. It was a corner entering shower with a high step up to enter and down to get out. The shower was slippery getting in and out, even with a towel on the floor. The entry and exit to the shower was also narrow. Larger people would have difficulties. less

Real close to the train station, made this hotel convenient for catching an early train. The room was nice and a fairly good size. Though not a lot to do in Dusseldorf on a Sunday, the hotel was close to restaurants. less

Hotel is very old and has not been maintained. It has odor in all spaces: entrance, lobby, corridors, wall and room. The pillow had a very deep bad odor, in spite the cover was clean. Very low category. Skip it as much as you can. less

This Best Western Ambassador hotel has been anything but pleasant especially as a Best Western Diamond Select member. I went to this Best Western Ambassador hotel located in Düsseldorf (in person) and asked the check-in employee if I was able to cancel my booking for the night due to changes in our flight reservation. She said that she would be able to help and also that she canceled the room. She said that I would have to pay a 10 percent cancellation fee, but I would not be charged for the reservation. I asked her to make sure and she said yes only 10 percent will be charged for cancelling and you will be refunded your reservation. A couple days later, I come back to the Best Western Ambassador in Düsseldorf and to my pleasant surprise I am able to talk to the same employee... she now says that the even though she told me the wrong information on Friday about the cancellation fee, there is nothing else she can do about it. I have asked to speak to the manager about this situation, but no manager is here. The Best Western employee's name is Shonitee Bonkree. I think it is very unfair treatment. For me to not be refunded for my reservation when I was told by Shonite I would be. She admitted it was her mistake for misinforming me. However I should not have to pay for her mistake. Especially to a Best Western Diamond Select member to: 1. Be told the incorrect information from a Best Western Employee 2. For us to have to pay for the Best Western member giving us incorrect information less

Initially given a room that stank of smoke. Complained and was then offered a cleaner room on ground floor. Improvement on the first room but very noisy as it was on main road. Area is not great and wouldn’t really recommend less