Best Western Alpine Hotel

I wish I could comment pn the room comfort or location of the property but as the hotel failed to actually make our booking I can but only speak of their customer service and administration skills. We made a booking around 4 weeks ago (possibly longer) through booking.com and received a confirmation number as we always have from booking.com. On speaking with Best Western, checking that our room was ready for our arrival in less that 48 hours I was told we had no room and that a confirmation email from anyone other than the hotel themselves is of no consequence. This is a first as we have used booking.com and expedia many times without issue. There were no technical issues, they literally just received our request and ignored it. The woman I spoke with at the hotel couldn't care less, offered no alternative ideas or sympathy whatsoever. Booking.com was great to deal with but this company needs removed from their website. This hotel doesn't stand up to the Best Western standard we have relied on in the past and I will do my best to steer people clear of this hotel from here out. less

Awesome place to stay. Took our daughter to university and needed a place to stay the night near the university- once we found the entrance this little place was full of surprises. Helpful staff, awesome tidy rooms, and suited our needs. Would recommend to anyone. Great nights sleep. Comfy beds ! Modern room and bathroom Thank you ! less

We look for BW first where ever we travel and were pleasantly surprised in Christchurch. Great rooms, service, nicely appointed and good location to RR station and restaurants. Mickey, the staff person was exception and attentive to our needs. The rooms were immaculately kept and it was very comfortable. less

Location: Not far from the airport, so perfect if you want to stay before an early flight (like us). Its located near all the chinese restuarants, however if you walk 5 mins and go behind the lone star bar, there is a selection of different restaurants! (Corianders was amazing! Best indian food). Hotel: It feels new, its clean and tidy, the room was large, with a kitchenette and big TV, great Wifi. The bathroom was lovely with a fab shower! Super comfy bed and pillows! We had a small outside seating courtyard, however i think the kitchen below vented into that area so we didn't use it. Our room also had a door that could connect to the neighbouring room if needed, but this meant it was not at all soundproof, we could hear them face timing family VERY LOUDLY and their alarm in the morning woke us up! I wouldn't recommend the pub downstairs, (very busy and noisy) its a shame they have a shared doorway with the hotel. less

A 1 night stay here at the Best Western Alpine Hotel. Good location at the bottom end of Riccarton, and only a few minutes drive from the airport. Check in was hassel, and there were no car parks out the front, and I had to park several hundred meters down the street. Man at check in was friendly and efficient. I found a $200 hold on your card to be very excessive when other comparable places only hold around $50. Parking was off a side street, behind some takeaway shops under the hotel (roller garage door) had to get out of the vehicle to swipe the key card. Very very tight carparks, and seemed to be quite limited. Room was well appointed, with a large comfy bed, big TV and a lovely black tiled bathroom. A nice touch was a little outside patio, a view of nothing but a concrete wall, but nice all the same! Shower pressure was a little low I thought, but that is a matter of opinion I guess. I was awoken several times during the night with people talking loudly in the hallway and banging doors. No Sky TV, just freeview. All in all a good stay, and good value for money. I would return less