Best Western Allegro Nation

If you are interested in experiencing the worst customer service and the worst hotel management in de world, I think this is the PERFECT hotel for you! I lost my sunglasses on the last day we left from the hotel, when I was home and noticed it, I IMMEDIATELY called the hotel (around 11pm) asking if they have found anything, the guy at the reception desk BARELY speaks english and didn't understand a thing I was saying, he asked me to call back the day after when another person was at the reception desk. I did that, they haven't found anything they said, so I asked if they could possibly check the security footage to check what happend with the glasses, because that was the last place I knew I had them. He gave me the manager on the phone (who actually also barely speaks english and doesn't understands a thing you are saying unless you repeat it 5 times). I told her the story and she confirms they have a camera placed at that angle where we we're sitting but also confirm that she won't take a look at the footage because she is too busy. EXCUSE ME? Is this how you threat your customers who just spend 3 nights at your hotel? These glasses we're 450 euro's but even that doesn't matter, if they we're 50 you should just check and let me know it doesn't matter! After a huge discussion on the phone she promised me to take a look and call me back the day after. Well here we are, 5 days later and still NO CALL! This is just so upsetting, I travel around the world and I sleep in 3 to 5 stars hotels and trust me this was the worst ever. I hope I never have to experience this again. For the hotel: Rooms: Small but OK. Cleaning: Cleaning is OK, but the times are really weird, one day she came at 4pm , the other at 1pm and the last day she stood at our door at 10.30 AM in the morning!!! Breakfast: A small choice of different things, but the guy managing the breakfast is REALLY slow and nothing is on the buffet (no forks, no knifes, no napkins, no spoons, no cheese, no yoghurts, no nothing) When I ask him for a fork he brings me one 10 minutes later. All the tables we're dirty and there was no place to sit because he couldn't handle it. The girl doing the breakfast did a better job and everything was nicely managed. Reception desk: VERY unfriendly staff, only 1 person at the check in was really friendly and nice, but the other ones we're NOT! We asked for an umbrella because it was raining there weren't any, for a 4 star hotel you at least expect a reasonable amount of umbrella's, they told me they have 3-4 umbrella's for the whole hotel? So when we got back in the evening there was one, we asked if we could take it for the next morning (it was already 1am midnight) he said we couldn't. So the next morning we wanted to take it, they we're GONE! Nice management here... Location: Location is like a 5 min walk to a subway station. The neighbourhood isn't that great, with a lot of people on the streets even at midnight (not the kind of people you want to see at that time of the day, you know what I mean). I didn't felt safe walking there past 9pm (summer time). Price: Too expensive for what you get, there are enough hotels in Paris (even 3 stars) that are much better and you get much better value for your money. You won't see us back! less

I have stayed here in June 2017 for 5 nights. The location and breakfast were good but in the next morning we noticed the sink started to leak water all over the floor, not what I expected for a 4* hotel! The front office person told us that it was impossible to get someone to fix it and also that they were full and could not move us to another room. We had to stay 2 days in that room with towels in the floor. Only the night front office guy was very friendly and talked very good english. If it wasn't for him, we would have stayed all 5 nights in that room. The manager never talked directly to us, neither to apology or offer a partial refund or another solution. I would have given this hotel a better score (at least 4 stars), but this situation was very annoying and almost no one talked english, so were by our own. Another situation, was that we have sent an email before arriving the hotel, asking if the city tax was already paid or not and they have replied that it was all paid, but we had to pay it in the checkout and when showing the email, they told us that the person that replied to our email couldn't understand english very well. This type of thing shouldn't occurred in a 4 star hotel. For sure, I'm not going to stay in this hotel chain again. It was a first and last experience. less

Lovely hotel, good size comfy rooms. Good selection for breakfast. Parking available only if your car is the size of a smart car as you need to use a lift. There is public parking about two blocks away. 10 mins in car to Bercy stadium - 25 mins walking. less

Stayed at Best Western Allegro for 3 nights, we didn't know we had to pay £100 deposit. We got told that the deposit will be refunded after two weeks. The hotel staff were friendly, and very helpful. Wevchecked out on the 18th of May and to our suprise no deposit has been refunded, nothing was broken nor did we use any extras. less

Stayed at this hotel last week (May 25- June 1). The hotel itself is clean and comfortable but someone stole my daughter's back pack from the room witH passport, jewelry, credit cards, iPad and ID. The manager on duty did not seem to care. They kept telling her she misplaced it when she did not leave the room with it. Only staff had the key beside her. The police didn't seem to care either. They gave us a paper to take to the US embassy to get a new passport. It was as if we told them we needed a cup of tea and they recommended where to go. Terrible violation of ones security when you give them a key to their room they should have a sense of safety and security. There doors don't close well and they have no security cameras in hallways. They blame you for someone entering your room! Unsafe hotel in a safe neighborhood. less