Best Western Allegro Nation

maybe a bit too far from the center very quiet rooms, good pillow, great service and friendly people at the reception - I would go back if it was not not that ex centered Supermarket in front of the hotel very handy ! less

After my wife had booked this hotel I went and read some reviews and started to have concerns but it was booked and off we went. We arrived to hotel at noon and as expected the room was not ready but the man at the front desk was were friendly and helpful he stored our bags and off we went to explore the big city. We returned at 2 and our room was ready. Room was small by North America size but clean only down side was no storage space just a small closet. Only thing was the hotel had no ice machine or ice available. All in all this hotel was perfect for anyone that wants stay in a quiet location but a short walk to 3 different metro stations. Don’t let the other reviews stop you from booking this hotel. We do 6 big trips a year and 20+ quick getaways so this place was up to par. All staff were friendly and helpful. If we were to go to Paris again I would stay at this hotel Thank You to the staff for making our first trip to Paris a wonderful experience less

Overall: terrible experience, absolutely recommend Airbnb or hostel over this - I can't compare this to a hotel it would just be off the chart. 2 star hotel at best and if your expectation is that it's a 4 star hotel you will be in for a heart attack Cons: 1. Severely under staffed - always only one person at the reception, always miss replenishing something everyday and will refuse to deliver to your room and ask you to pick it up yourself from the front desk 2. Pipe leakage: everyday some parts of our bathroom has leaks and each time it's reflected we been told next day it will be fixed - they did clean it but it was never fixed 3. Ventilation: very stuffy air and only heater works not air con, no option to just have a fan on 4. A staff by the name of Kevin hung up the phone on me after I asked what his manager's name is. To be fair he first responded he doesn't know and after I asked again to confirm I heard him right he was very frustrated and hung up on me 5. The hotel elevator and washroom is very narrow and small 6. Diligence: the hotel staff did not lock the door of the luggage storage room and did not ever check who is taking the luggages out when people come and go - I did not lose anything but if I was a thief I would frequent here 7. Hair dryer looks like a vacuum and died in my hand within 30 seconds. I was told to pick one up from the counter and after explaining my hair is dripping water the gentleman working that night delivered a replacement Pros: the room at a glance looks 3 to 4 star and is renovated, the king size bed (which is really two single combined) is comfortable; cleaning is done adequately; location is ok 6 to 10 min walk to metro and across a super market that closes at 9pm. There was a couple staff who were nice but being short staffed everyone seemed distressed. less

We stayed 3 nights in the hotel, booked in Destinia, from the 29th September to the 2nd October. When we arrived in the room by 2 p.m,, we found a men's underwear next to the curtains as well as hairs in the poliban. The duvet and the pillows didn't seem fresh washed or well ironed - we had doubts about the cleaning of the bedlinen. The first breakfast we had(on the 30th september), an indredible thing happened: when I was cutting the baguette, the employee approached and said I shound't cut the bread like that, this is, I should take the edges of the baguette and ( of course) eat them as well.That seemed so unreal I didn´t believe what I was listening. I replied I didn't understand what he meant, but he arrongantly answered" vous avez bien compris". Outside the bedroom in the corridor there was a smell which was not agreable or fresh. The receptionists were nice. The neighbourhood was acceptable. The hotel is a bit far from the centre( I knew but I expected less distance) and definitely it's not a 4 stars hotel! less

When I arrived there was some Chinese tour group complaining that the room wasn’t cleaned. The reception wasn’t very polite in telling them that it will be clean after they return to the hotel. That was around 4pm. I went to my room. My AC doesn’t work on a hot day (26c sunny out). The room phone didn’t work either so I have to go down to the reception to tell him. The guy is already busy dealing with various stuff and he wasn’t friendly or seems to care, told me he will come up to check in a minute. Half and hour passed, I called the reception from my cell phone and the guy told me that someone will be there at 6pm. Two hours for me working in a hot room. At 6.30pm, I came down again, the reception said he couldn’t leave the desk because he was the only one here. His colleague came and went to see my room and it transpired that they need an electrician to come in. Called the electrician, it was too late, someone will come tomorrow. My son and his grandmom arrives (it’s a room for three), we were sleeping without AC. It was horrible since we can’t really open the window (the street is too noisy and we felt like we were sleeping on the street). I had trouble falling asleep due to the noise and the temperature. No one got much sleep. Needless to say, it was also my son’s birthday and it is bad enough he has health problem and needed to see the doctor on his birthday. This just totally ruins his day. I booked the place for two nights and I cancelled the second night, obviously. The hotel has no contingency plan, in such 4 star hotel you would expect they would have at least a fan stored for scenario like this, or offer to go and buy one. There were no solution. Had the receptionist acted quicker, came up and call the electrician since my first notice, perhaps he could have come round. I have been here many times but this is really my last straw. We paid €365 per night for this quality of sleep. Forget it there are many nicer place with nicer staff and better managed. The last couple times I have been here I really felt that things are falling apart, the show, especially, broke. The water leaked from the shower and handheld shower did not work, in all rooms I have been. Seriously need some maintenance. All of this wouldn’t be so bad had the staff are well-trained, apologetic and know how to appease clients. I felt like I was dealing with some civil servant clerk who has no notion of customer services and all the guy offered was free breakfast. I don’t eat breakfast, I’m sorry. Not again. less