Good location, thrives within
06/06/2017 M4257XVjoannec, Long Island, New York
Stayed at this hotel last week (May 25- June 1). The hotel itself is clean and comfortable but someone stole my daughter's back pack from the room witH passport, jewelry, credit cards, iPad and ID. ... more
Stayed at this hotel last week (May 25- June 1). The hotel itself is clean and comfortable but someone stole my daughter's back pack from the room witH passport, jewelry, credit cards, iPad and ID. The manager on duty did not seem to care. They kept telling her she misplaced it when she did not leave the room with it. Only staff had the key beside her. The police didn't seem to care either. They gave us a paper to take to the US embassy to get a new passport. It was as if we told them we needed a cup of tea and they recommended where to go. Terrible violation of ones security when you give them a key to their room they should have a sense of safety and security. There doors don't close well and they have no security cameras in hallways. They blame you for someone entering your room! Unsafe hotel in a safe neighborhood. less
valleesa, Directeur général at Best Western Allegro Nation, responded to this review
I am surprised to read all complaints about all your items stollen in our hotel and we discovered that you add news items stollen compared to last week.
I specify that we have one safe in all rooms so we don't take responsability about this incident because your items need to be in the safe. So you didn’t know when you lose your items between the monday and tuesday and if you take your bag or not during your excursions in Paris.
So we have assisted you on Tuesday evening when you accused my cleaning lady to stole you Ipad and passports. And I read just now that we have stollen watchs ,pandora bracelet, glasses ...
And I stayed with you to see our camera at Reception to check cleaning lady the tuesday evening.
I am scandalized by you attitude and all your lies about my staff and the security in my hotel.
All rooms have safe to put your items and we have a camera for security and all staff in my hotel is former.
If you have a problem with our hotel why you come back with all you family one day after ?
I hope that you stop your lies and accusations about hotel and I think that you lose your items during your trip perhaps in the subway, street and I am sorry for that.