If you are interested in experiencing the worst customer service and the worst hotel management in de world, I think this is the PERFECT hotel for you!
I lost my sunglasses on the last day we left from the hotel, when I was home and noticed it, I IMMEDIATELY called the hotel (around 11pm) asking if they have found anything, the guy at the reception desk BARELY speaks english and didn't understand a thing I was saying, he asked me to call back the day after when another person was at the reception desk.
I did that, they haven't found anything they said, so I asked if they could possibly check the security footage to check what happend with the glasses, because that was the last place I knew I had them. He gave me the manager on the phone (who actually also barely speaks english and doesn't understands a thing you are saying unless you repeat it 5 times). I told her the story and she confirms they have a camera placed at that angle where we we're sitting but also confirm that she won't take a look at the footage because she is too busy.
EXCUSE ME? Is this how you threat your customers who just spend 3 nights at your hotel? These glasses we're 450 euro's but even that doesn't matter, if they we're 50 you should just check and let me know it doesn't matter! After a huge discussion on the phone she promised me to take a look and call me back the day after. Well here we are, 5 days later and still NO CALL! This is just so upsetting, I travel around the world and I sleep in 3 to 5 stars hotels and trust me this was the worst ever. I hope I never have to experience this again.
For the hotel:
Rooms: Small but OK.
Cleaning: Cleaning is OK, but the times are really weird, one day she came at 4pm , the other at 1pm and the last day she stood at our door at 10.30 AM in the morning!!!
Breakfast: A small choice of different things, but the guy managing the breakfast is REALLY slow and nothing is on the buffet (no forks, no knifes, no napkins, no spoons, no cheese, no yoghurts, no nothing) When I ask him for a fork he brings me one 10 minutes later. All the tables we're dirty and there was no place to sit because he couldn't handle it. The girl doing the breakfast did a better job and everything was nicely managed.
Reception desk: VERY unfriendly staff, only 1 person at the check in was really friendly and nice, but the other ones we're NOT! We asked for an umbrella because it was raining there weren't any, for a 4 star hotel you at least expect a reasonable amount of umbrella's, they told me they have 3-4 umbrella's for the whole hotel? So when we got back in the evening there was one, we asked if we could take it for the next morning (it was already 1am midnight) he said we couldn't. So the next morning we wanted to take it, they we're GONE! Nice management here...
Location: Location is like a 5 min walk to a subway station. The neighbourhood isn't that great, with a lot of people on the streets even at midnight (not the kind of people you want to see at that time of the day, you know what I mean). I didn't felt safe walking there past 9pm (summer time).
Price: Too expensive for what you get, there are enough hotels in Paris (even 3 stars) that are much better and you get much better value for your money.
You won't see us back! less