my family and I traveled there from Sweden and spend 3 nights there from Friday 5th Oct to Sunday 8th of Oct. 2018, On Saturday when we got back from our visit to the city my jewelry box was not in my luggage where I have put it before leaving the room.
there were 3 items in my jewelry box, a neckless, a bracelet and a pair of earrings.
I told the front desk and they told me they will look into it and they know who is the one who cleaned our room and they will contact her to bring them back, they kept trying to convince me that I was mistaking and it was not stolen from my luggage and since I am very organized I always check everything multiple times I was sure it was stolen, On Sunday there was a different guy at the reception and he showed me a note that said the maid found my glass jewelry box on the desk and throw it in the trash, since It was in my luggage I was sure about it being stolen and also you never throw something away when there are jewelry in it. On Sunday also when we got back somebody has looked into our luggage and change the order of things in our bags. (there were nothing to be stolen anymore )
I talked to the manager the day after, she told me that I am mistaking and it is impossible to be stolen from inside of the luggage but she went upstairs to talk to the maid without even checking who was the cleaning lady responsible and came down and told me to go to the police and follow some kind of insurance steps in case of a rubbery. It is obvious that she was aware of the situation if this happened once it must have happened before too.
fortunately the stolen jewelry was not gold or silver, however, I will not choose this hotel to be my destination anymore, this is a pity since it is a really good hotel with good location. But when your things get stolen from the room you feel unsafe (like I was feeling and could not sleep during the nights) and since I paid my stay before I didn't want to waste my money and go to another hotel.
I truly advise you not to choose this place to stay. even if you find a convenient price for it it's not worth it.
on the other note, the location is nice, the rooms are fine and clean. I wonder how it is a 4-star hotel with a thieve between the staff though.
the cleaning doesn't matter when they took your stuff. less