Middle of the road best western hotel in a small town outskirts.
We found a coupon in a travel America book in a rest area and then found out we could book direct through the best western site so we did, for an additional $100 off the advertised price. When we got... more
We found a coupon in a travel America book in a rest area and then found out we could book direct through the best western site so we did, for an additional $100 off the advertised price. When we got there they were extremely concerned about COVID rules Nd we could not get into the lobby. We had to deal with a clerk through the night window through plastic and a small slot. We were prepaid, but it still took 10 minutes to verify our reservation. The hotel was getting ready to paint the outside of the building, Nd while we were there, they covered our window with plastic in preparation for the painting somewhere in the future. The room was a bit musty smelling, but we took it anyway. The hotel was close to an Arby’s and McDonald’s , so we walked to a carry out diner from Arby’s. The modified breakfast was handed to us, after we called in to the lobby and walked up to the lobby. We got a microwaveable sausage bisquite, with no directions on how long to cook it, and a piece of fruit, cup of yogurt and a power bar. Coffee and juice was in the outer lobby, no going into the lobby. I inadvertently left an iPad charger and cord in an outlet in the room. I contacted the management and they disavowed any knowledge of that fact and said it was not reported by housekeeping. So much for my stupidity. THe place is adequate, but not real good or excellent. The rate was fair for the quality. less
Guest Relations Manager, Other at Best Western Allatoona Inn & Suites, responded to this review
Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered especially with the condition of the hotel, cleanliness, and the breakfast service. Our Hotel is working hard to follow the CDC guidelines, and all of our local county and state recommendations when it comes to Covid-19. During this uncertain time, we strive to ensure that we uphold our high standards for the safety of our guests and we want to assure you that we will use your comments to address this issue with our team.
Sometimes there will be inconveniences and frustrations for everyone, but our goal is still to provide the very best environment we are able for our guests.
We hope you allow us another opportunity to exceed your expectations on your next trip to the area.