Best Western Allatoona Inn & Suites

We found a coupon in a travel America book in a rest area and then found out we could book direct through the best western site so we did, for an additional $100 off the advertised price. When we got there they were extremely concerned about COVID rules Nd we could not get into the lobby. We had to deal with a clerk through the night window through plastic and a small slot. We were prepaid, but it still took 10 minutes to verify our reservation. The hotel was getting ready to paint the outside of the building, Nd while we were there, they covered our window with plastic in preparation for the painting somewhere in the future. The room was a bit musty smelling, but we took it anyway. The hotel was close to an Arby’s and McDonald’s , so we walked to a carry out diner from Arby’s. The modified breakfast was handed to us, after we called in to the lobby and walked up to the lobby. We got a microwaveable sausage bisquite, with no directions on how long to cook it, and a piece of fruit, cup of yogurt and a power bar. Coffee and juice was in the outer lobby, no going into the lobby. I inadvertently left an iPad charger and cord in an outlet in the room. I contacted the management and they disavowed any knowledge of that fact and said it was not reported by housekeeping. So much for my stupidity. THe place is adequate, but not real good or excellent. The rate was fair for the quality. less

I booked and pre-payed for a room here with AAA for $253 in Cartersville, GA but when I arrived they didn't have that room available and put me in a different one. When I checked out on 6/27/21, I was asked if I wanted a paper receipt or email. I told them email as it was raining and we were on motorcycles. When I got home I found out the room only cost $204. When I called AAA about a credit, their advocates tried to get help me but the location lied and said that I KNEW the agreed price and they refused to credit me. When I checked in, pricing was never discussed. This makes me not want to book with Best Western again. I will definitely let friends and family know about this location and to steer clear. I rarely stay in a hotel so this just makes me want to avoid them even more. Just disgusting treatment. less

This is a 1 star hotel. The bedding was filthy. I asked for clean bedding and was given more dirty bedding. The blanket has huge cigarette burns. The room smelled horrific of cigarette smoke. The area is sketchy and the pictures are very misleading. The handicap room is on the second floor but the signs say don’t use elevators in emergencies. The walk in shower drains into the entire bathroom area so it’s definitely a fall hazard. I addressed this with the “assistant manager” and was yelled at and told it wasn’t her fault. less

I so wish I could do a “5” but the room was out of soap, a small coffee spill on floor and their were crumbs on some of the surfaces. Honestly, I’ve traveled enough to know there are few perfect rooms. The staff was friendly and courteous. The breakfast bag was a pleasant surprise. I was expecting a granola bar and water. It was packed with breakfast sandwich, granola bar, yogurt, muffins and water. Very generous. The bed was clean and comfortable. I would stay there again. less

We have stayed here many times. They are always ready with a smile and nice rooms. They really care. The room is always ready and has been recently redecorate. The front desk lady always has a smile and cheerful mood which starts the stay off right. We will be back in the Fall. less