Poor Services - Lost Clothing
26/11/2017 789kamalt, Delhi, India
I have never experienced anything so terrible in my hotel stays. Laundry section is terrible. Lost clothes during most of the stays. Even after asking them multiple times, no one is bothered to resp... more
I have never experienced anything so terrible in my hotel stays. Laundry section is terrible. Lost clothes during most of the stays. Even after asking them multiple times, no one is bothered to respond & every time the answer is "we'll get back to you". less
Sales T, Manager at Best Western Alkapuri, Vadodara, responded to this review
On behalf of Best Western Alkapuri Hotel, please accept my apology for your missing laundry. We strive to ensure our patrons experience the best possible during their stay with us and we fell short of our goal this time. Please know that this is truly not what we want our patrons to experience.
We have noted your feedback and same has been escalated to our Executive Housekeeper and Front Desk Manager as well as General Manager. Please know that our Team has immediately taken the necessary measures and same issue have been rectified now. I request you to please treat this in isolation.
We hope you will see the improvement and enjoy your time with us on your next visit. Please feel free to contact me if you have any further suggestions or comments concerning your stay. Thank you.