Bad service and experience!!!
14/01/2016 Vitaliy V,
Stayed in hotel for one night and room was nice and clean but the rest was terrible. First was when we walked into the room, it was like walking into the fridge. Room was so cold and single glazed win... more
Stayed in hotel for one night and room was nice and clean but the rest was terrible. First was when we walked into the room, it was like walking into the fridge. Room was so cold and single glazed windows probably don't help. Then in the bathroom, there was a big window looking out onto the road and no curtains or blinds, so had to shower with out lights. Small light in the bathroom didn't work either. Eventually got into the shower and then figured out that there is no hot water, so had to take a cold shower.
Went down to the bar and nobody was there to serve, so went to the restaurant in the next room and nobody there either. Had to walk into city for a dinner.
I do not recommend this hotel to anyone, I stayed in many hotels and never had a problem. So I don't recommend staying in this hotel. less
Alica_Hotel_GM, Manager at BEST WESTERN The Alicia Hotel, responded to this review
Dear Vitaliy V,
Thank you for review.
Please accept my apologises that you stay was not entirely satisfactory. It is dissapointing to hear you encountered these issues with us. In the rare event when issues of this nature go unnoticed by ourselves we aim to rectify them as quickly as possible once they are brought to our attention.
If you would wish to discuss your stay further please do not hesitate to contact me directly. It would our pleasure to welcome you back in the near future for a much enjoyable stay.
John O'Neill Jnr