Initially I selected this hostel as it was on the way from the airport to the city. The brand has good reputation, and is in perfect location for travellers arriving late at night
I had booking for a friday and it happen that I arrived one day earlier, around 11pm. Hoping to arrange an extra night in the hotel I arrived with wife, baby and suitcases but the place was closed.
There was a phone number outside for enquiries after hours and I insisted a number of times with no success, knocked the door loudly, waited for long time. In such a cold and windy night, and having a small kid and tired of the flight I had no choice but to look for a taxi and look for another hotel in the CBD.
They are supposed to be available for attending after hours. I lost my money in the booking and I will never come to this place again less