Best Western Albany Motel & Apartments

Cnr Frederick Street and Spencer Street, Albany, 6331, Australia
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Best Western Albany Motel & Apartments

Boasting the absolute best location in the centre of town, the Best Western Albany Motel & Apartments offers spacious comfortable accommodation for families, corporate travelers, couples and groups. With our recent and ongoing refurbishment of rooms, show more

Pets not accepted
Check-in & Check out14:00:00 | 10:00:00
Cnr Frederick Street and Spencer Street, Albany, 6331, Australia

Reviews of Best Western Albany Motel & Apartments

Traveller Overview:
4.0 Rating: 475 reviews
Excellent 30%
Very Good 47%
Average 14%
Poor 4%
Terrible 3%
Rating

ken247, wrote review 18/04/2021

2 Day family holiday

Very clean, quiet, secure and convenient location. Walking distance to York St, Coles, Woolworths, TransWA. and restruants. Everyone at the Rest Western Albany were very helpful. There were four of u... more

Owner Response
The Manager, Marketing at Best Western Albany Motel & Apartments, responded to this review
Good afternoon Ken247, Thank you for your 5 star review and informative feedback. We are very centrally located and I am so pleased that the whole family enjoyed their time here at the property with us. Look forward to welcoming you and the family back in the not too distant future. Kind regards
Rating

Inspiration625166, wrote review 12/04/2021

Very disappointed

The room did not reflect the photos on the website, we were given a room (number 8) behind the stairs near the cleaners station. It was dark, no outlook except cleaners door. I asked if it was possibl... more

Owner Response
The Manager, Marketing at Best Western Albany Motel & Apartments, responded to this review
Good morning Inspiration625166 I understand you and your partner were disappointed with the room but this was replied to on chrisuk1000 and i replied to your Medallia review this morning as well. Obviously we are not in the business of upsetting guests, and I would be very interested to know which staff member referred to the room as the "poor room". I do understand if it was full hotel the staff member didn't have many options but they certainly could have contacted me about a reduced rate. Kind regards
Rating

chrisuk1000, wrote review 06/04/2021

In a hole under the stairs lived a hobbit.

Yes you read that correctly. In a hole under the stairs lived a hobbit. Imagine our disappointment to find we had the dull dingy hobbit room hidden under the stairs. Being a Tolkien kind of guy I was ... more

Owner Response
The Manager, Marketing at Best Western Albany Motel & Apartments, responded to this review
Good afternoon chrisuk1000, I did reply to your Google Review earlier in the week as I have been on annual leave, however, I would really appreciate if you could give me a method of contacting you as I would like to discuss this and come to a resolution that you will be satisfactory to you. Obviously we are not in the business of upsetting guests, and I would be very interested to know which staff member referred to the room as the "poor room". I do understand if it was full hotel the staff member didn't have many options but they certainly could have contacted me about a reduced rate. I look forward to hearing from you.
Rating

gnomad60, wrote review 05/04/2021

Nicely refurbished

We last stayed here quite a while ago and it has been noticeably improved since then. The rooms are clean, the beds are comfortable. and the bathrooms have been totally redone. We had a harbour view r... more

Owner Response
The Manager, Marketing at Best Western Albany Motel & Apartments, responded to this review
Good morning gnomad60, Thank you for your very positive feedback and I am thrilled to hear that you noticed all the changes. Look forward to welcoming you back in the not too distant future. Kind regards
Rating

Janmartha, wrote review 02/04/2021

Excellent Accommodation

Stayed here for three nights and we were very impressed. Beautifully presented room with nice bathroom, all clean as a whistle! Comfortable bed with two sizes in pillows. Parking was right outside our... more

Owner Response
The Manager, Marketing at Best Western Albany Motel & Apartments, responded to this review
Good morning Janmartha, I am so pleased you enjoyed your stay with us and that you acknowledged the touches that we have implemented to make our guests feel welcome. The Executive Rooms are definitely one of our more popular rooms with being on a higher level, close to your parking and having a balcony. Look forward to welcoming you back soon. Kind regards