In a hole under the stairs lived a hobbit.
Yes you read that correctly. In a hole under the stairs lived a hobbit. Imagine our disappointment to find we had the dull dingy hobbit room hidden under the stairs. Being a Tolkien kind of guy I was ... more
Yes you read that correctly. In a hole under the stairs lived a hobbit. Imagine our disappointment to find we had the dull dingy hobbit room hidden under the stairs. Being a Tolkien kind of guy I was immediately reminded of bilbos home. This is not the same as the bright cheery pictures on the website I recall. Then to be told by reception that your disappointment is actually founded, you have in fact got the ‘poor room’, but there’s nothing else available so tough then. Oh and it’s the same price anyway, hmmm I think??? Ripped off I think. Soldier on then, no point worrying about that when reception isn’t going to either.
Reap what you sow people. 1 star experience me thinks. Carry on treating customers like that and your stars will happily dwindle away, hopefully. Stay away from this one if possible. less
The Manager, Marketing at Best Western Albany Motel & Apartments, responded to this review
Good afternoon chrisuk1000,
I did reply to your Google Review earlier in the week as I have been on annual leave, however, I would really appreciate if you could give me a method of contacting you as I would like to discuss this and come to a resolution that you will be satisfactory to you.
Obviously we are not in the business of upsetting guests, and I would be very interested to know which staff member referred to the room as the "poor room".
I do understand if it was full hotel the staff member didn't have many options but they certainly could have contacted me about a reduced rate.
I look forward to hearing from you.