Best Western Airport Suites

I am a well traveled millennial and this hotel stay was the absolute worst I have ever experienced. I booked the Best Western Airport Suites in Indianapolis for my son's football team as we traveled for a tournament. We booked 5 suites for approx. 30 people (20+ children). As we walked into the hotel, there was a short man of middle-eastern descent standing at the doorway scowling. YES, YOU HEARD ME RIGHT. Neither greeting nor thanking us for staying as the establishment. He was standing with his arms folding with a rude expression. As the end of the line neared, I heard him say "oh no, I don't want them to stay here... we put up with this last weekend... etc." I immediately turned around and asked what the issue was. And he started ranting saying that we could not stay there because he couldn't have 8 or 9 people staying in each room. No more than 4 people could stay in the rooms and we have way too many people to have only booked 5 rooms. (yes, 8 people x 5 rooms= 40 people so his math was way off smh). So, I kindly refuting his claim with the facts- we booked 5 suites which sleep 6 people each. He went back and forth trying to pressure us to leave for about 10 minutes, printing receipts with "policies", etc. that were all bs. And we honestly would have if we didn't have a team of kids who's been traveling all day. I am not sure if it was the initial perception of a group of African American people entering the hotel or what but it was clear that we were not welcomed at this Best Western. From there, the owner/manager refused to provide us with clean towels and wash cloths during our stay. We caught him several times standing outside our room doors randomly. When I called before our stay, we were told that since the buffet style breakfast is closed due to COVID, there would be "grab bags" provided for us, which I assumed would include cereal bars, fruit, juice maybe. No such thing was available or provided to us. Two of our rooms had an infestation of ants, which I tried to maintain by wiping surfaces with fabuloso and bleach to no avail. Our electricity in one room kept clicking off at the breaker and the manager took his time tending to the issue. The bathrooms were dingy and the water pressure in the hotel was bad. And the owner/manager refused to provide me with his name and contact information for a higher stakeholder for me to speak to about our less than satisfactory stay. We were so busy and barely in the rooms during the day that I didn't have time to find a new hotel but one thing is for sure, I would not recommend this one to anyone! less

The first issue I unfortunately came across was the uncleanliness of the room, smoking papers literally sitting on the couch as I walked in, not hard to miss so I'm not sure why cleaning staff missed that on top of other surfaces being dirty and sticky to the touch which was unsettling especially during a time where Covid 19 is so hard to maintain. Next would be the rudeness and professionalism of one of the staff, definitely created a negative atmosphere in front of other guests towards me just for walking in the hotel. I don't get it but definitely won't be dealing with that type of service again. less

nice and clean allstudio hotel with bedroom and living room with wet bar 2 tvs in morning have hot breakfast choice of meat ham bacon waffle yougart cereal fitnees room new equipments going to stay again less

we stayed this hotel 1 night was nice and clean suites room wth living room and bed room with 2 tvs wet bar minifridge microwave in morning hot breakfast choice of meat waffle yougart 3 chice of juice we going stay again there thxs less

Not clean, staff is unprofessional lazy. on their phone personal texting phone calls distracted while checking in, having an argument with family member. Breakfast was cold and food was old and stale. Worst Best Western i have stayed at. Sad day for Best Western. I am very loyal customer to this brand. Major failure!! less