I am a well traveled millennial and this hotel stay was the absolute worst I have ever experienced. I booked the Best Western Airport Suites in Indianapolis for my son's football team as we traveled for a tournament. We booked 5 suites for approx. 30 people (20+ children). As we walked into the hotel, there was a short man of middle-eastern descent standing at the doorway scowling. YES, YOU HEARD ME RIGHT. Neither greeting nor thanking us for staying as the establishment. He was standing with his arms folding with a rude expression. As the end of the line neared, I heard him say "oh no, I don't want them to stay here... we put up with this last weekend... etc." I immediately turned around and asked what the issue was. And he started ranting saying that we could not stay there because he couldn't have 8 or 9 people staying in each room. No more than 4 people could stay in the rooms and we have way too many people to have only booked 5 rooms. (yes, 8 people x 5 rooms= 40 people so his math was way off smh). So, I kindly refuting his claim with the facts- we booked 5 suites which sleep 6 people each. He went back and forth trying to pressure us to leave for about 10 minutes, printing receipts with "policies", etc. that were all bs. And we honestly would have if we didn't have a team of kids who's been traveling all day. I am not sure if it was the initial perception of a group of African American people entering the hotel or what but it was clear that we were not welcomed at this Best Western. From there, the owner/manager refused to provide us with clean towels and wash cloths during our stay. We caught him several times standing outside our room doors randomly. When I called before our stay, we were told that since the buffet style breakfast is closed due to COVID, there would be "grab bags" provided for us, which I assumed would include cereal bars, fruit, juice maybe. No such thing was available or provided to us. Two of our rooms had an infestation of ants, which I tried to maintain by wiping surfaces with fabuloso and bleach to no avail. Our electricity in one room kept clicking off at the breaker and the manager took his time tending to the issue. The bathrooms were dingy and the water pressure in the hotel was bad. And the owner/manager refused to provide me with his name and contact information for a higher stakeholder for me to speak to about our less than satisfactory stay. We were so busy and barely in the rooms during the day that I didn't have time to find a new hotel but one thing is for sure, I would not recommend this one to anyone! less