Suboptimal with NASTY front desk personal
We checked into this property after 8 pm on a Friday night. The reception that we received was hostile. As a BW rewards member, I had a rewards certificate to use, however, the hostile receptionist re... more
We checked into this property after 8 pm on a Friday night. The reception that we received was hostile. As a BW rewards member, I had a rewards certificate to use, however, the hostile receptionist refused to accept the certificate. When a receipt was requested, he refused to provide it and threatened to cancel the reservation and have me evicted from the property for simply requesting it. Needless to say, I was dumbfounded.
Upon arriving at the room, I found the door propped open by a dirty cleaning rag and towel. The room was filthy, especially the bathroom.
Because it was so late, I stayed; however, if this was my first stay at a BW, it would have been my last.
I do need to say that the staff that was present in the morning at check-out had a totally different attitude and was wonderful.
Encounters with staff should not be so polar and hit-or-miss. less
Jamie Hansen, Owner at Best Western Airport Suites, responded to this review
Thank you for the comments regarding your recent stay with us.
We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.
If we can be of further assistance, please don't hesitate to let us know.