Best Western Airport Plaza Inn - Los Angeles LAX Hotel

My husband was handicap and had to climb 3 flights of stairs to get to 3rd floor because elevators was out. It would of been nice of the hotel to call people and let them know so they can make other arrangement when this happens. Not everyone can climb that many stairs with suitcases and knee issues we should have been given that choice. I booked this hotel because i had called prior to booking making sure we had transportation to the airport through the hotel and was told yes and was told when we arrived that they did not furnish even though there was a best western van parked there. If we would have know this we would had choosen another hotel that furnish this. This cost us closed to $65 and then we had to pay to stay in this crappy hotel which cost us $130 and the room smell and when we arrived which we know check in is 3pm we got there about 5 or 10 minutes early which we done in other better working condition best western. We got to the room the maintenance working was in room repairing smoke detector so we had to wait about 5 minutes and make sure we were getting that room. The lady never acknowledge me a elite rewards member and did not even let me know if i was getting my 500 points. No soap, no shampoo or anything thank goodness they at least had towels. This is one hotel we will never ever stay at again and stairs were terrible to climb with or without suitcases. Please do not bother to reply back because i am sure you will make excuses. If i could have done ZERO on this survey i would have. less

Outside may look seedy but inside was pretty good! Good for a one bight stay. Hotel manager was nice. My flight was severely delayed so opted to stay here for the night. It is very close to LAX. Once the construction is over, this would be a bery good hotel. less

Best Western have very clean rooms, with the most comfortable beds at every location. This breakfast is also very healthy and fresh. I also like the elevators and house keeping, nice and.polite. Over all Best Western is the way to stay and travel. less

The Room was okay given the area in Inglewood. The only downside was the smell of the room due to the AC and the internet was very slow. I have stayed at other Best Western and had no issues with the quality of the room and internet.The staff Member Rain who checked me in was very lovely . Was there for a concert so it was conveniently close to the venue. I bit over priced for the quality of the room. less

When we got to the hotel there were no sign pointing to office anywhere on the property, had to ask some guys that were sitting in their car smoking a joint in the west parking lot," in the hotel property", where the check in was, also saw a couple of very skimpy dressed ladies, don't know what to think about that. "Red flags for family" Tried to cancel because of first impression of the property , but the lady behind the check in window, said if I canceled, she could not refund the money. I decided to stay because we weren't going to hang out at the hotel anyway, all we needed was a bed for the night. The room was ok,and beds were comfortable. TILL the second night when we got to the hotel, when I pulled out the top drawer on the night stand, on my side of the bed..THERE WAS A SOILED SANITARY NAPKIN IN THE DRAWER WERE I WAS GOING TO THROW MY BELONGINGS INTO. I took a picture, went to the clerk showed him the picture and complained, All he said was, he would send someone to clean the drawer and make an adjustment on my second night stay. I said he should refund the money for the second night which he refused to do. I WILL NEVER STAY AT BEST WESTERN AIRPORT PLAZA INN AGAIN. Stay away from this dump, it's UNHEALTHY to stay at this place. I will not up- load the Photo because it's not family-friendly,But, if the Best Western Corporation would like a copy ,I'll be happy to comply. less