If a picture is worth a 1000 words; Real life is worth 10,000
We booked this motel for a lay over stay in LA before a cruise. Have had great luck with BW before and looking at the photos was expecting a nice room, especially the one with triple queen beds. Well ... more
We booked this motel for a lay over stay in LA before a cruise. Have had great luck with BW before and looking at the photos was expecting a nice room, especially the one with triple queen beds. Well boy are the pictures deceiving. The area it is located isn't too bad for being close to the airport (relatively) but still felt a little on edge. Check in was interesting as the lobby was locked and we had to be buzzed in by clerk. Other than that check in was smooth and friendly. The room was something else all together. There was a faint odor to the room and you could tell that it had been redone. The beds were new, mostly clean and hard but the rest of the room was burnt orange/yellow straight from the 70's not at all the luxury the pics show. There was a spot or nugget of something on one the sheets and a spoiled gallon of milk in the fridge (assume that is where the smell came from). They had upgraded plugs in the room to both USB and traditional plug in but only 1 USB worded. The TV was a nice upgrade to the room just too bad the decor and smell didn't match. The bathroom had new tile but still had old paint, tub and curtain. I appreciated the soap, shampoo, etc were not bolted to the wall as in similar experiences. Also you could hear the building creak and moan (not the upstairs neighbors) at night. Not sure what was up with that but loud enough that I was thankful I brought earplugs.
My one curiosity was with the hot tub. They had the front desk area locked up 24/7 it seems but the hot tub gate was wide open 24/7 and it appeared to be the night we checked in a homeless man was in enjoying a soak for the evening, kind of scary. The free morning breakfast was probably the best feature. It was hot warm and plenty of it to go around. Check out was interesting as again I had to be buzzed in and the clerk was the exact opposite of the night clerk. She was cranky and annoyed that I was interrupting her chat with one of the cleaning staff. All in all I would say you could probably find a better place to stay. less
bestwesternplaza, Hotel Manager at Best Western Airport Plaza Inn, responded to this review
We are distressed to see you unhappy.
We never want our guests to go back with an unpleasant experience with the stay as well as staff hospitality.
Our main goal is to make our guests smile and happy, and for this, we strive each day.
We regret we failed this time in your case. Thank you for your elaborate comments on your stay, and this is certainly helpful as we wish to improve the areas you found unsatisfactory.
Your comments will help us improve our services as we genuinely value our guests' reviews.