Best Western Airport Plaza Inn - Los Angeles LAX Hotel

This place has really sunk to the bottom. Major disturbances all throughout the night from rowdy guest fighting, loud talking, etc. If your looking for a place to rest and relax, this is not the place! less

My husband and myself stayed for one night during our layover in LA. We landed at midnight so we had to contact hotel for shuttle bus, we were instructed where to wait and that bus will arrive between 10 and 25 minutes. After 20 minutes we noticed one BW bus but he did not stop at all, although we were in designated area and waived at him. Finally after contacting them for third time bus showed up (after 44minutes). Driver did not want to speak with us, either he pretended he does not speak English or he could not (regardless, it is unprofessional). Once we arrived to the hotel not only we didn’t get apology upon arrival but we didn’t even get good evening or any kind of greeting. Myself working in hospitality industry and after visiting so many countries have never experienced such unprofessional behavior. After trying to talk to staff he said, I quote ‘I don’t know why you are tripping on me’. Using such language with customer is unimaginable. Whatever we asked or said he blamed it on other party. We booked king room but we got two queen beds. Staff blamed it again on Booking and did nothing to try to fix the situation. After we got our keys we had to go back down because it was wrong room, room was from other guest that was dealing with issue as well during our check in. Staff found this entertaining. During check out staff was not pleasant again, again we were not greeted or asked how was our stay. My husband is part of their loyalty program but not once we were treated as ‘part of the family’. I would like to add that breakfast was really great, room as well. It is such a pity having great product but incapable staff who ruins entire impression. less

We booked this motel for a lay over stay in LA before a cruise. Have had great luck with BW before and looking at the photos was expecting a nice room, especially the one with triple queen beds. Well boy are the pictures deceiving. The area it is located isn't too bad for being close to the airport (relatively) but still felt a little on edge. Check in was interesting as the lobby was locked and we had to be buzzed in by clerk. Other than that check in was smooth and friendly. The room was something else all together. There was a faint odor to the room and you could tell that it had been redone. The beds were new, mostly clean and hard but the rest of the room was burnt orange/yellow straight from the 70's not at all the luxury the pics show. There was a spot or nugget of something on one the sheets and a spoiled gallon of milk in the fridge (assume that is where the smell came from). They had upgraded plugs in the room to both USB and traditional plug in but only 1 USB worded. The TV was a nice upgrade to the room just too bad the decor and smell didn't match. The bathroom had new tile but still had old paint, tub and curtain. I appreciated the soap, shampoo, etc were not bolted to the wall as in similar experiences. Also you could hear the building creak and moan (not the upstairs neighbors) at night. Not sure what was up with that but loud enough that I was thankful I brought earplugs. My one curiosity was with the hot tub. They had the front desk area locked up 24/7 it seems but the hot tub gate was wide open 24/7 and it appeared to be the night we checked in a homeless man was in enjoying a soak for the evening, kind of scary. The free morning breakfast was probably the best feature. It was hot warm and plenty of it to go around. Check out was interesting as again I had to be buzzed in and the clerk was the exact opposite of the night clerk. She was cranky and annoyed that I was interrupting her chat with one of the cleaning staff. All in all I would say you could probably find a better place to stay. less

We stayed here since we had an early flight out, is is near the airport no doubt but the setting is like a motel and the crowd is pretty ghetto. It looks like it was cheaply renovated and the walls have a thick coat of paint... I would mor stay here again. less

If you need a simple place to lay your head for the night I suppose this pace will do. Unfortunately,m the room smelled old and musty like old cigarette smoke. The bathtub had stray hairs all around and was in need of some serious up grading. My room window faced the street (Centinela) it was very noisy, so if you are a light sleeper beware. When I first got to my room there was not a "Do not disturb" sign... I had to track one down with a maid. Then I noticed there was no remote for the TV. I called the front desk and she send "the shuttle driver" up with one. When he knocked, I opened to the door and he proceeded to barge into my room, uninvited looking around for the remote. He even went so far as to open the refrigerator... it was a bit invasive and didn't leave me feeling good. less