Some of the staff were amazing! There is a sign at front desk, “Due to staffing shortage, your room will only be cleaned if you call before 10 a.m. the night before and request service.” I was very ... more
Some of the staff were amazing! There is a sign at front desk, “Due to staffing shortage, your room will only be cleaned if you call before 10 a.m. the night before and request service.” I was very happy with my stay until I was missing money. I had left the do not disturb sign on my door. Returned to my room one day and it was cleaned! Another day, still with do not disturb, someone knocked on the door “housekeeping.” Since I had been asleep, I did not answer. A few minutes later, the same person called the room to see if I wanted room cleaned. Very strange since the sign clearly states room will not be cleaned unless requested. The owner took no responsibility for my privacy being invaded. He just stated that his employees are honest and would never take anything. They clearly went into my room without permission - yet, he became very defensive. I never left my purse in the room again. They have a lockbox, but held it in a safe room, but I’d have to constantly bother staff to get my purse multiple times on a daily basis. I was very impressed with this hotel until I was treated like a liar! That did not sit well with me. Staff is honest? One member parks in handicapped parking when boss is not there. Same member steals food from the kitchen, like an entire bunch of bananas one day! He also told me that the woman who I said called my room doesn’t know how to use a phone and can’t speak English! Really? I know she called and said, “Housekeeping - do you want room cleaned?” It was difficult to understand, and I had to ask her to repeat what she said, but it was the same woman who knocked on my door with a Do NOT DISTURB sign on it! I was very disheartened as he was insi hating I lied!! He told me he is not responsible for anything that disappears from my room! He took no responsibility for my room being entered without my permission! His response? “Well, they are just trying to do a good job!” Does that make any sense? He has a rule stated right at the desk! Are guests the only ones who must abide by the rules? He was very personable until I had a complaint! less