Best Western Airport Inn

The jacuzzi tub was dirty and when we turned on the jets black mold came out with the bubbles. On the morning of checkout we had the do not disturb hanger on the door knob and housekeeping disregarded it and just walked in without knocking. This was/is extremely disturbing especially since it was part of a honeymoon trip. less

I started off my stay with a little hitch. I reserved the room for the wrong date, not to worry though the staff was both understanding and extremely helpful. The rest of my stay went off without a hitch. I was able to beat the heat in the pool, relax in the room, and enjoy my stay. less

I did not have a reservation. I was treated very well and because I had my granddaughter with me, I was upgraded to a room with 2 tv's so she could watch her own shows. The pool was clean and the room was clean and nice. The breakfast could have had some fruit but was overall fine. less

The manager that was there when we checked in was great. But after that it went downhill. The staff did not seem to know how to do things or make things happen. For example, I requested a room clean 3 days in a row and they never showed. I asked the front desk for extra towels (because they didn't clean the room) and the staff person said all the towels were in the dryer. I asked how long it would be until they were dry .... he didn't know. He recommended I check with the next shift person. sigh ... less

The hotel looks to have been recently updated and the rooms, lobby and grounds were all nice and clean. The pool was closed for the duration of our stay; disappointing but not a huge deal. The staff, however, was rude. Checking in the front desk person was not overtly rude, but not welcoming either. I had trouble printing in the business center, no help when asked. Came back to the hotel at 8pm for second night after being gone all day to find housekeeping had stripped the beds and forgotten to remake them and had not left clean towels. A call to the front desk got me bedding a couple towels, but no apology for the inconvenience. When I went to get the bedding, the front desk agent tersely dismissed a potential guest who had a pet with no apology and only a suggestion to try the hotel next door. Breakfast was as you'd expect in quality but quantity is a blank concept to them. Our final morning the hot food was gone by 830 (breakfast ends at 9) and the employee told a guest who asked when more would be out that they'd been there since 6am and would not be making any more. The room was nice, great water pressure in the shower, the appliances looked new and well cared for. The beds were firmer than I like however mattress firmness is subjective. If you like a firm mattress, you'll be fine. But the customer service negated all the positives about the hotel and causes my Poor rating. Location is good, convenient to I20 but a little confusing as to how to get in. It appears you are going to the gas station in front of the hotel but the hotel's driveway is just shared with their parking lot. On the plus the convenience store is right there if you need anything! Another hotel is right next door so the one side has a view of a wall of windows. It may be an "airport hotel" but I only heard planes a handful of times during our stay so noise wasn't really an issue. less