BEST WESTERN Airport Inn

Great HOtel next to Interstate. Great service, clean rooms. The staff are very nice and they have a great breakfast buffet. The atomosphere is great. Bathroom is great with shower and bath tub. Plenty towels , toiletries for comfort. less

nice place to stay on business trip. Very close to mall and nice places to eat. Found room to be clean and comfortable. Staff was welcoming and helpful. I will continue to stay et this motel for my future travels to this area. less

Arrived to find the pool closed because of a "bug issue". Was told it would reopen the next day...never did. The room had an OVERWHELMING smell of febreeze or some other sort of spray. To the point we had to leave because it was burning our nose and eyes. Upon returning, we opened the windows to air, but the smell never really faded. There were minor issues with flying bugs in the room, but we managed to smash them, We were put under the stairway on the first floor and the light for the walkway was out. With it being just my daughter and I, there was an uneasiness about safety. Don't think we would stay here again. On a positive note, it is right off the interstate and easy to locate. less

The table and counter tops were sticky and the rug was dirty, burn marks and needed to be replaced, plus side the bed was comfortable, lots of hot water and the receptionist was pleasant, breakfast average less

Well, today is Friday August 26,2016. I have stayed at this hotel several times in the last 5 years. having said that I am appalled at what just happened and will never stay there again. The self identified "General Manager" hung up in my face not once but twice as I was trying to make reservations for tonite and tomorrow night. She stated my rate, I advised that I am a regular and have had a different rate in the past. She stated "that is my rate sir." I said ok, pull up my info. She stated the computer was down. I stated "Ok, so what are you going to do?" She hung up. I called her back and asked her if she realized she had hung up on me while I was trying to get a room? She stated I told you my computer was down. I said so you are going to shut the doors? Or are you going to write my info down to make reservations when they come up. She stated "I have people in front of me and I have told you my computer is down and proceeded to hang up again while I was in the midst of talking. I have since made reservations at another hotel in Monroe and will continue to not patronize this Hotel. I will also make it my business to try to reach the owner of this establishment to inform him/her of the incident because they have lost a regular customer due to this happening. I am a General Manager myself and would reprimand any of my direct reports for this type of behavior and can't fathom it coming from a "General Manager". Sorry so long but figured it might be worth it for someone trying to decide on where they are wanting to stay while in Monroe. Signed: General Manager rljohnson@tpwmail.com less