Very Disappointed-Not A Typical Best Western-Big Mistake.
11/12/2017 NaisyD, Louisiana
My husband and I stayed here over the weekend for our sons wedding. I booked our reservation and found out later that the groom and grooms men were coming to our room to get dressed before the wedding... more
My husband and I stayed here over the weekend for our sons wedding. I booked our reservation and found out later that the groom and grooms men were coming to our room to get dressed before the wedding. I called and spoke to a hotel employee and she moved me to the executive suite which was more expensive. I was assured that there would be plenty of room with the bedroom separate from the living room and a bathroom in between. Upon arrival to our room I was surprised to find a studio type setup. When I picked up the phone to call the front desk the cord kept falling out of the handset. When I finally got the phone to work I called the front desk and told them I was supposed to be booked in the executive suite and she told me that was the right room and they did not have any rooms matching the description I was given. The bed did not have a comforter just 2 flat sheets with a blanket in between them and 4 small pillows. We had a loveseat sized couch when I found money under when I removed the cushions to see if the linens for it were already on it since I couldn’t locate any in the room-so that tells me housekeeping isn’t cleaning like they should be. We had 4 coffee tables in our room one of which was covering up a hole in the carpet. A different times throughout the day I noticed that housekeeping would leave the doors to the guest rooms standing wide open and move on to another room. We had several other issues-water temperature, fire alarm going off with front desk unable to give an explanation. Overall very disappointed in this Best Western Hotel. And yes I did complain to staff and all I got was -oh I’m sorry. less
Lauren T, Manager at Best Western Airport Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.