Historically, 4-5 starts, this last stay was disappointing
09/02/2019 katylusweet, Flagstaff, Arizona
I love the convenience of Best Western Airport Inn. I stay there when I have an early morning flight out of Phoenix, which has been about 6 times per year. The HVAC system was broken. The room was ... more
I love the convenience of Best Western Airport Inn. I stay there when I have an early morning flight out of Phoenix, which has been about 6 times per year. The HVAC system was broken. The room was stuffy and stagnant. Their response was to put a fan in my room. That moved stagnant air, which helped my comfort slightly, but it resulted in poor sleep. I was relying on having internet access in the room and I had none. The staff denied this because I had service in the lobby. The shuttle driver came back toward my room with his phone and confirmed the internet dropped off before he got to my room. That was it. No real remedy for either problem. I could have been offered another room, and I asked for one. They discouraged it, I'm not sure why, the place was obviously not full. less