Basic amenities...close to Phoenix airport...
16/04/2018 Sherry P, West Linn, Oregon
This hotel provides just the basic amenities...missing is the in-room microwave (one is available in the lobby), breakfast is not included in the room rate (an attached restaurant is available for gue... more
This hotel provides just the basic amenities...missing is the in-room microwave (one is available in the lobby), breakfast is not included in the room rate (an attached restaurant is available for guests to purchase their own breakfasts) and no cookies for guests upon check-in. Our check-in faced a hiccup...my paperwork showed that I had made an "advance-purchase" reservation with an immediate charge to my credit card upon reserving the room. The "advance purchase" meant that I couldn't cancel the reservation. Upon check-in, the front desk indicated that I needed to make payment. Confused by my paperwork, I was tasked with calling my credit card company for clarification of payment. In no way is this the fault of the front desk, but rather the reservation process. As a long time Best Western Rewards member, it was very frustrating to have to go through the time-consuming steps to clarify payment. My husband & I were exhausted from a long drive and were looking forward to a relaxing evening in the hotel.
We found our room clean & spacious. The bathroom light was malfunctioning and we did notice noise from the airport until around 10pm. After that, air traffic noise diminished. Location of the hotel is the compelling reason to stay at this Best Western. less