Stay here ONLY as a last resort
21/03/2017 greghI7366LY, Burbank, United States
Low water pressure, no elevator, dirty and outdated carpet, thin walls, uncomfortable beds, old creaky floors, thin walls, and doors...that's just for starters. But, this place had NO toilet paper dis... more
Low water pressure, no elevator, dirty and outdated carpet, thin walls, uncomfortable beds, old creaky floors, thin walls, and doors...that's just for starters. But, this place had NO toilet paper dispenser in the room's bathroom. I didn't even realize it until it was too late. I didn't even notice the partially used rolls of TP until they were behind me. I requested a 1-hour late checkout at 7:30 the next morning (Well within the usual window). I was denied the request - unusual for a Platinum Member. When I spoke to the young man at the front desk about all of this the next morning, he gave me attitude and blamed everything on Best Western's demands on the property. I told him I didn't care about the why, but more about what will he can do about it. Well, no apology and no offer for a discount or compensation. I was very disappointed in this experience. I'll go a few hundred feet down the road to the Hampton Inn next time. less
InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you, for your recent trip advisor review regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are currently going through an entire renovations new carpet,tile and lots more. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email firstname.lastname@example.org