Employees genuinely care about their guests
16/06/2019 Joe93527, California
A 3 - 3.5-star property with 5-star employees. It's increasingly rare to find a mid-range hotel where employees go out of their way to make you feel welcome, and seem to genuinely appreciate your busi... more
A 3 - 3.5-star property with 5-star employees. It's increasingly rare to find a mid-range hotel where employees go out of their way to make you feel welcome, and seem to genuinely appreciate your business. BW Airpark is a stand-out example. Frankly, it's an older property, but very well-maintained, with spotlessly clean rooms and public areas. The décor of the recently remodeled guest rooms feels a bit utilitarian to me. But again, everything is clean and we're just staying overnight, not moving in. :) What makes us return here again and again, is the people. Every employee with whom we've spoken here seems to really care about guest satisfaction. From the front desk check-in agent to the manager, who dropped by every table in the breakfast room to ask the guests if they were enjoying their stay. This is our go-to hotel for overnight stays before or after long LAX flights. less
bestwesternairpark, Hotel Manager at Best Western Airpark Hotel, responded to this review
It is a pleasure to learn that you liked the hotel and services at the Best Western Airpark Hotel.
Your appreciative note truly means a lot. We truly appreciate your comments on the courteous team members.
We take tremendous delight in the service that we offer, as every guest is very special.
It is our constant endeavor to make sure that they have a remarkable experience.
I look forward to welcoming you back with us again very soon.