Below BW quality standard
24/09/2017 Grant M, Olds, Canada
Stayed overnight on expedia points. Never got a free upgrade and the hotel was about 1/2 full-lm a Platinum BW member. Hotel rooms were being upgraded-the room we had was upgraded-the poorest quality ... more
Stayed overnight on expedia points. Never got a free upgrade and the hotel was about 1/2 full-lm a Platinum BW member. Hotel rooms were being upgraded-the room we had was upgraded-the poorest quality of upgrades l ever seen-too many to list. The breakfast buffet advertised was far from the standard BW buffet l've had at other BW's and I stay at BW's 95% of the time. Lots of other good hotels in the area for the same amount of money-cant see this one lasting if they don't improve what l just mentioned. less
Farah D, General Manager at Best Western Airdrie, responded to this review
I apologize on behalf of my team, for you not enjoying your stay. The complete third floor is out of service due to the fact that we are under going a huge renovation to all the guest rooms and so I did not have any suites to upgrade you to as it is based on availability and all the suites on the second floor were occupied by families that had multiple people staying. I hope that you reconsider staying with us once the renovations are complete and we would love your feedback as well. Please feel free to contact me directly if you have any further questions or concerns.