Best Western Airdrie

121 Edmonton Trl SE, Airdrie, Alberta, T4B 1S2, Canada
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Best Western Airdrie

If you are looking for a hotel that is committed to excellence in service then look no further, the Best Western Airdrie is for you. We are the only full-service hotel in Airdrie with 60 newly renovated guestrooms that are comfortable and cater to al show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
121 Edmonton Trl SE, Airdrie, Alberta, T4B 1S2, Canada

Reviews of Best Western Airdrie

Traveller Overview:
4.0 Rating: 339 reviews
Excellent 43%
Very Good 25%
Average 14%
Poor 9%
Terrible 6%
Rating

kaidyn201228, wrote review 10/06/2021

I wouldn't recommend this location.

They are not professional, was not clean, did not have sheets on one of the beds, and I was not treated good my problems were not addressed I was spoken to with a raised voice and also had to scrub an... more

Owner Response
Elise Shorting, General Manager at Best Western Airdrie, responded to this review
Hello Toni, Thank you for expressing your concerns here following our conversation during your check out. I wish you had brought your concerns about cleanliness to our Front Desk staff immediately upon check in or anytime during your 3 days stay so we could have rectified them, moved your room or otherwise provided assistance. Again I apologize that your check in process was not smooth due to issues with your non-standard credit card, and that you felt the Front Desk clerk was rude when explaining our procedure. I did speak with the staff members involved and inspected the room you stayed in, as we discussed. However after the fact, it is not as effective to inspect since I cannot determine what was there prior to your stay. You have my card and my email and are welcome to contact me any time to discuss further. I understood following our conversation that the matter was resolved, but if you would like to chat you are welcome to reach out to me directly. As a repeat guest, I thank you for your business, and hope given our conversation you are now clear on our check in procedure for your type of credit card, and will feel comfortable on your next stay bringing any issues to my attention immediately. Much thanks,
Rating

jts12021, wrote review 15/05/2021

Great stay

The front desk staff were super friendly and welcoming. Due to covid protocol the hottub was closed. The fridge made a loud noise withing the cabinet we had to unplug it both nights in two rooms. Ro... more

Owner Response
Front Desk, Owner at Best Western Airdrie, responded to this review
Good Day Jts12021, Thank you for taking the time to review the Best Western Airdrie and for choosing the hotel during your recent visit. We are happy to hear that you enjoyed your stay with us. I do apologize for the loud noise from our mini fridge. I already inform our Maintenance staff to look into it. Thank you for letting us know. We hope to welcome you back again. Stay Safe! Best regards, Maria Aguila Front Desk Manager
Rating

mpakarno, wrote review 13/03/2021

Great stay

We stayed in Airdrie BW for a business trip. It was clean and affordable. Staff were very Covid minded. It was stocked with everything we needed. Had a bag hot breakfast that was really good. Would st... more

Owner Response
Front Desk, Owner at Best Western Airdrie, responded to this review
Good Day Mpakarno, Thank you for taking the time to review the Best Western Airdrie and for choosing the hotel during your recent visit. We are happy to hear that you enjoyed your stay with us. We appreciate the nice comment about the hotel and our staff. We hope to welcome you back again. Stay Safe! Best regards, Maria Aguila Front Desk Manager
Rating

nperegrym, wrote review 02/03/2021

Great Stay

This hotel was very clean and the staff was friendly. In today’s pandemic situations I felt very safe staying here. I would recommend this hotel to all my friends and family. Many food options close b... more

Owner Response
Front Desk, Owner at Best Western Airdrie, responded to this review
Good Day, Thank you for taking the time to review the Best Western Airdrie and for choosing the hotel during your recent visit. We are happy to hear that you enjoyed your stay with us. We appreciate the nice comment about the hotel and our staff. We hope to welcome you back again. Stay Safe! Best Regards, Maria Aguila Front Desk Manager
Rating

Indah2014, wrote review 30/12/2020

In and out

This was a cheap stay on the way to Edmonton. We checked in late and checked out early so we did not use any of the facilities. But the place was clean enough and staff checked us in quickly. There ... more

Owner Response
Front Desk, Owner at Best Western Airdrie, responded to this review
Good Morning, Thank you for taking the time to review the Best Western Airdrie, and for choosing the hotel during your recent visit. We are happy to hear that you enjoyed your stay with us. We hope to welcome you back again. Stay Safe! Best Regards, Maria Aguila Front Desk Manager