07/10/2018 laaglaag, Calgary, Canada
Check in was not that great because upon check in we were asked to pay $50 for damage deposit while before reserving, the hotel.com customer service said that there was none. The hotel staff said tha... more
Check in was not that great because upon check in we were asked to pay $50 for damage deposit while before reserving, the hotel.com customer service said that there was none. The hotel staff said that “if you wreck my hotel, it’s not $50 that you are paying, it’s $500. So I told him, why will we do that? He said because there were 3 families earlier and I thought you are with them. I told him, we are on our own.
It seemed that he was already judging us just because he saw other people who have the same race like us. We knew this because we saw the families that he was talking about.
The positive things about the hotel are it’s soft beds and pillows. I like the shower too. The staff for check out was nice than the one in check in.
Breakfast is great! There were Nutella spread that my children enjoyed.
Khos B, General Manager at Best Western Airdrie, responded to this review
Thank you for staying with us. It is standard procedure to ask credit card upon check-in for incidental charges. If there is no extra charge we simply cancel the pre-authorization. I am glad that you enjoyed the breakfast. We hope to see you again.