I wouldn't recommend this location.
They are not professional, was not clean, did not have sheets on one of the beds, and I was not treated good my problems were not addressed I was spoken to with a raised voice and also had to scrub an... more
They are not professional, was not clean, did not have sheets on one of the beds, and I was not treated good my problems were not addressed I was spoken to with a raised voice and also had to scrub and clean the room myself of course to stay clean for covid when I saw black drips on the walls and sticky orange stuff on the bathroom counter and stains on the toilet bathtub and night table and doors I had to go buy cleaner and scrub the room, I was told when I called to tell all this "that room was just cleaned mam" and so they wouldn't even bother coming to look, and there so much more but that's the basics of my stay. less
Elise Shorting, General Manager at Best Western Airdrie, responded to this review
Thank you for expressing your concerns here following our conversation during your check out. I wish you had brought your concerns about cleanliness to our Front Desk staff immediately upon check in or anytime during your 3 days stay so we could have rectified them, moved your room or otherwise provided assistance.
Again I apologize that your check in process was not smooth due to issues with your non-standard credit card, and that you felt the Front Desk clerk was rude when explaining our procedure.
I did speak with the staff members involved and inspected the room you stayed in, as we discussed. However after the fact, it is not as effective to inspect since I cannot determine what was there prior to your stay.
You have my card and my email and are welcome to contact me any time to discuss further. I understood following our conversation that the matter was resolved, but if you would like to chat you are welcome to reach out to me directly.
As a repeat guest, I thank you for your business, and hope given our conversation you are now clear on our check in procedure for your type of credit card, and will feel comfortable on your next stay bringing any issues to my attention immediately.