Preferential Treatment at its Best!
Big disappointment! Should have stayed at the other best western (airport area) hotel. Preferential treatment is given by the Breakfast server so I gathered one has to be a friend of hers to get treat... more
Big disappointment! Should have stayed at the other best western (airport area) hotel. Preferential treatment is given by the Breakfast server so I gathered one has to be a friend of hers to get treated with a plateful of waffles which being a hotel guest does not matter to her. Overcharged for a two night stay and we had to buy our own hair dryer which they did not have one in the room we stayed. less
Elise Shorting, General Manager at Best Western Airdrie, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will be speaking to my breakfast attendants about the order in which they serve waffles based on your feedback, I have never heard this before. We are unfortunately waiting on some supply chain delays for hair dryers, but do our best to accommodate those who request those items.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.