Best Western Ai Cavalieri Hotel

What a horrible hotel! The rooms were terrible. This is the bottom of the barrel for sure. Thanks to Insight Vacations for this wonderful last night of our trip stay in a slum. Do not use Insight Vacations for anything. They were the worst. Never again! less

I really enjoyed this hotel and surrounds. It was easy walking distance to all sights in Palermo which is a flat walkable interesting city. The room was spacious. The staff friendly and breakfast was V good. less

We arrived on Oct. 14 for three nights. I had trouble with my wifi for the entire time. The room was fine but Wifi access in the renovated section was bad. They denied it was a problem and after the first day I said at the desk that they were concealing the problem. They blamed it on only the passwords but this was not true. On the third night I was heading to the lobby to use my iPad and a man just settled in the new section joined me in the elevator and complained about the wifi in his room. He was given the usual lines and fake remedies and, because of my warning, asked the person who “helped” him to come with him to his room. His device was unable to get a wifi connection, so his helper connected him via another address called AlCavalieriWIFI2 with a staff password that customers are not using. I found this out by asking him how he made out this morning when we met in the breakfast room. It is bad enough to have a wifi problem. It is shamefully cruel to have employees too afraid to admit the problem to customers and waste their clients’ time (in my case several hours) struggling with it. less

First time in Sicily and I choose Palermo as a starting point since it got direct flight from London. Catch the bus in the airport and it sent me directly to the plaza. The hotel is not hard to find when you could locate Mcdonalds, it's just few blocks away from it. I arrived at 10 and the bar close to the hotel is still full of people. I got a room upgrade so I got the little balcony, which is fancing the church. The room itself is big and comfy, the design is a bit old school but sort of classy, the toliet is quiet modern though. I didn't book the breakfast so I just grab something from downstairs and eat on my balcony, which is so relaxing and chill. You can even got a bit of sun at the afternoon. The hotel is located in the centre, so basically you can walk to everywhere, even to the train station, it may take you 30 mintues, but it's good to wander around. After two days, I already feel like home here, people is friendly and the air con is working so well. So after some long walk in town, you can always cool down in your room. And if you dont wanna walk too much, bus stop is just 5 mintues away, which can take you to the train station. And the hop on/off bus just 10 mintues away if you wanna check out the whole town/ beaches. Ask the staff at front desk, they'll help you out for anywhere you wanna go! less

The hotel is on a quiet street close to the main square and main shopping area. It has two parts, the character-full but older rooms on the street and the modern rooms at the rear. We stayed in the modern area but looked at a beautiful classic-type room with balcony on the street. unfortunately, it smelt of cigar smoke and we are non smokers. The modern room we were in was large and very clean. It had a comfortable King bed, safe, big TV, blackout curtains and built-in or fixed furniture. Coffee machine was provided. WIFI was slow and required each device to be signed in. The bathroom had a walk-in rain shower that we had problems with, using the hose shower instead. Basin, toilet, water pressure, hot water supply, shaving mirror, were all good. There were hand-wash and body-wash dispensers. Breakfast was good and gluten free bread was available. The wait staff were helpful. Overall, we liked this place and it's location. less