Best Western Ai Cavalieri Hotel

The hotel is on a quiet street close to the main square and main shopping area. It has two parts, the character-full but older rooms on the street and the modern rooms at the rear. We stayed in the modern area but looked at a beautiful classic-type room with balcony on the street. unfortunately, it smelt of cigar smoke and we are non smokers. The modern room we were in was large and very clean. It had a comfortable King bed, safe, big TV, blackout curtains and built-in or fixed furniture. Coffee machine was provided. WIFI was slow and required each device to be signed in. The bathroom had a walk-in rain shower that we had problems with, using the hose shower instead. Basin, toilet, water pressure, hot water supply, shaving mirror, were all good. There were hand-wash and body-wash dispensers. Breakfast was good and gluten free bread was available. The wait staff were helpful. Overall, we liked this place and it's location. less

We stayed here as part of a tour group. Our room was quite large with an extra sitting room. So quite spacious for us. Our room was in the older part of the hotel. So the room was “very tired”. Needed some renovation. Some rooms are more modern. Lift was very slow. Wi fi although free was intermittent. Breakfast was average. The hotel was walking distance to Main Street shopping restaurants, etc. less

This hotel was great. I only stayed in it for two nights, but I literally cancelled my reservation at a horrible hotel at the last minute because I was unhappy there after several nights and found this gem of a hotel. Location is great and you are within walking distance of the main attractions while still feeling like the hotel is among the locals, I found the most wonderful nearby bakery, etc. Staff is attentive and the room, lobby, etc. was nice. I look forward to staying here again. less

This was the first time that I stayed at the hotel. The receptionist took some time to complete my check-in, even though I was the only one at the reception. He was resolving some issues over the phone, and me, checking in, had to wait until the end of his conversation, with whoever ended. Well, it happens ... But friends, please read me carefuly ... bigger problems were yet to come. I made a reservation in an executive king size bedroom. Upon entering the room, I noticed an architectural decoration completely inappropriate related to my standards. There was no separation between the bedroom and the bathroom, sink and the central bathroom mirror fully visible, no privacy at all. What's more, the shower compartment was completely transparent, glass devided, that is, whoever in the shower would be totally seen by anyone inside of the room, willing or not. For me, a minimum of individual privacy is compulsory. Therefore, I did not accept to stay in this room, which apparently was one of the "refurneshed" one. I asked for another one, more on the "orthodox" side. This new room was noticeably older, which would not be a problem if everything worked out fine.... The shower was inside the tub (OK), water outlet coming from the top, side guard between the tub and the bathroom (a glass flap) to prevent the shower water from falling on the bathroom floor was installed. The infiltration of water was unbelievable. Soon the bathroom became completely flooded, minutes after each shower begun. Impractical. Simply lack of maintenance. But essential for the comfort of the guest who was paying for all the installation. Parking, for those coming by car, is quite affordable. Breakfast food quite reasonable, nothing much to brag about, and the hotel location, in the city, is excellent. less

Very easy to walk to quite a number of sites in Palermo as the hotel was ideally situated. Breakfast was very good with a great variety of food. Hotel room was on the small side, but typical for many European hotels. less