Good staff but poor cleaning
14/08/2015 Maria V,
We stayed for one night and arrived late. The good points were the receptionist who was very nice and helpful and the breakfast was lovely and freshly prepared. But the room.. If we would have arrived... more
We stayed for one night and arrived late. The good points were the receptionist who was very nice and helpful and the breakfast was lovely and freshly prepared. But the room.. If we would have arrived earlier and not been so tired just wanting to sleep after a long day traveling I would have asked for a different room. The bathroom floor was full of hair and bits I don't want to know what. The bath can't have been cleaned for quite a while. We didn't shower since we both thought it disgusting. Taps and sink were grimy and old. There were dust, not just a little but quite a good layer, on the bedside lamps and cobwebs hanging from the curtains and the roof. I didn't really want to move the curtains too much but had to since I wanted to open a window for some fresh air. Also very creaky floorboards and thin walls so would hear very well the next room.
BulldogHotelGroup, Deputy General Manager at BEST WESTERN Admiral Rodney Hotel, responded to this review
Thank you for your review of your recent stay with us. Firstly, I was very happy to hear that you received a warm welcome on your arrival to the hotel after your long day of travelling. I was also delighted to hear that you enjoyed your breakfast on the following morning. However, I was disappointed to hear that your room did not meet your expectations and for this I can only apologise. Our housekeeping team work extremely hard to try to ensure that all of our rooms are well presented and clean throughout. I can only reassure you that all rooms are cleaned thoroughly between the stays of each of our guests. This being said, if any guests find any issues with their rooms we would be only too happy to address these issues or offer a change of room if available. May I also take this opportunity to reassure you that refurbishment work is planned shortly for some of our bedrooms and bathrooms and we are also looking in to ways to try to reduce the noise from floorboards above. However, as a traditional coaching inn, the fabric of the building is such that there is a certain amount of noise caused by guest movement.
Once again, I thank you for your comments and should you wish to discuss anything further, please do not hesitate to contact me on 01507 523131.
Deputy General Manager