Comfortable beds but that's it
22/01/2018 Toni0099, Hamden, Connecticut
Just returned from a long weekend for a hockey trip and stayed here with the teams. This hotel is OLD to say the least. Although the location is very convenient I would stay elsewhere next time.The tu... more
Just returned from a long weekend for a hockey trip and stayed here with the teams. This hotel is OLD to say the least. Although the location is very convenient I would stay elsewhere next time.The tub had what we were assuming to be some kind of mold in the grout and a heat lamp that didn't turn off when turned on. There is not enough parking so we had to park on a side street one night when returning and walk to the hotel. It is time for an overhaul less
Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Dear Valued Guest,
I am extremely sorry that this was your experience here at the Best Western Adirondack Inn. While parking is most certainly an issue during every busy hockey weekend, we are always able to find spots in the lot for our guests. I wish you would have come to the front desk and asked. We have several spots that we can arrange when it gets rather tight. As far as the tub goes, we pride ourselves on impeccable housekeeping standards yet we consistently strive to improve on that. Again, if we had known about this while you were here, maybe we could have resolved it in some way.
We want all of our guests to have a uniquely fantastic and memorable experience. When they do not, we are not satisfied. While we are an older property, we strive to provide superior customer service, impeccable cleanliness, extremely competitive pricing and a small property charm that is not lost on most of our guests. We are extremely disappointed that this was not your takeaway. We look forward to having you again so that we my show you how special we are and how much we value each of our guests.
Please do not hesitate to contact me directly if you have any questions, concerns, or ideas on how we can win you back.