Best Western Adena Inn

Best Western has been my go-to lodging when traveling for my company. I was seriously disappointed by this hotel. The hall and my room were very musty smelling and there was an unpleasant odor in the lobby area. The workers were pleasant, but a smile and cheerful greetings don’t make up for tired, worn, smelly facilities. less

We reserved a king room. It was very small and way overpriced. We will not stay at this motel again. If we had known how small the room was going to be we would not have booked it. Being a PLATINUM member I expected better treatment. less

Plenty of hotels in Chillicothe, stay in one of those......this one is a dump. The staff appeared to be random people that were just hanging around, one of the front desk girls was hanging around in the lobby talking with her boyfriend, the other was ordering take out, it took about 15 minutes to check in 3 people. My 2 co-workers did not receive their rewards points when they checked out because the girl that checked them out had closed the folio before awarding the points and could not fix it once it was closed. The rooms were filthy, and during these virus times, you definitely shouldn't risk a stay here. The big brown stain on the sheet was disgusting......in fairness, the sheet appears to have been laundered, but was stained and still put back on the bed. Do NOT stay at this hotel !! less

This Best Western is a lil bit difficult to find. Selected this hotel for a one night stay over while traveling. The $100 room rate is what made us select this particular hotel. The front desk check in experience was pleasant. Our room upon check in was “just ok”. One might think in the year of Covid 19 that more attention to cleanliness and detail would be in place for everyone’s safety. Our room showed signs of a quick and sloppy at best cleaning from the previous guest. This fact just sort of set my tone and opinion of the hotel. They do offer a outdoor hotel but we did not have time to visit it. In the future I would just pay more to stay at another hotel with a stronger level of cleanliness. less

Every shift of front desk workers were so pleasant and the nicest people and extremely helpful. I had me and my kids and their brothers and sister stay. We stayed two nights and the loved the pool. I payed with cash so I was expecting a 150$ deposit back if nothing was damaged. Everything was great until time fo check out. I woke up and got me and all the kids ready and went outside to having a flat tire. The CLEANING lady wouldn’t let my kids stay inside the room a few minutes after 11:00am which was check out time, while I was trying to fix my flat tire so we could leave. It was very hot outside I had my baby and two four year olds and their older siblings, she was extremely rude, I had to have them all sit in the heat for over an hour after check out while I tried to fix my tire. I was rushing trying to CLEAN the room with a baby on my hip. We had pizza and chips the night before and their were pizza boxes and Pepsi cans sitting and I made both beds before I went and bagged up all my trash, I also hung up all dirty towels and made sure everything was picked up and she walked in and started sighing really loud telling me I was ridiculous and that, in so many words I would be lucky to get my 150$ deposit back because their were chip crumbs on the floor. My guess is that the WONDERFUL front desk lady knew this cleaning lady was rude and she gladly gave me my deposit back without a complaint and with a smile. I’m not sure why she got mad because she had to do her job but she was really rude and just made the experience horrible. She was an older lady. Everything was perfect, not sure why people act like this towards customers but it was Very disappointing. I just wanted two days,with all my kids and step kids and their siblings, together and to have fun. I’m the type of person that actually cleans the hotel room before leaving, and I clean the table at a restaurant when I’m done eating to make people’s jobs easier, I really didn’t see her reaction coming I thought she would be happy but I guess because I was unable to sweep up chips crumbs and to put a fresh bed set on she had to be ugly towards me and my family. Also my four year old had found a rock and brought it inside without me knowing and she told me that it was “bull****” that their were “rocks” in the room although it was just one tiny rock that I made sure to grab as I left to put back outside. But like I said the front desk lady’s were lovely, I would definitely go back if that lady wasn’t there but I think I’ll try my luck somewhere else next time less