Best Western Adena Inn

Checked out of our room at 11. Hung out for several hours in my parents room. Realized I had left my son's Apple airpods in the room and only had the charger. Called the desk, and she said well that room is now booked. She knew whoever was in the room and said she would check with housekeeping. Of course, they were gone and NOONE took them. $169 airpods! Breakfast was half cooked and cold. Mold and hair buildup in the corners of the bathroom, and exhaust fan wouldn't work in either room! Key cards kept messing up, had to end up with 3 different sets. Horrible, horrible...so upset. less

first off --- there is NO elevator at this hotel. this needs to be noted prominently on the webpage and door. if you have any mobility problems you're out of luck. this is a value priced hotel and is in my budget range. i felt safe and the front desk guy was very helpful in changing me to a first floor room and offering to help with my luggage and i am thankful for that. however ... either the sheets had not been changed since the last person, obviously a smoker, had slept in the bed or they're not washing their linens very well. the pillows and mattress were pretty cheap, mattress was not good. the entry to the hotel is very narrow and the doors narrow, so wheelchairs or walkers are difficult. the property was a little banged up but kept ok. I didn't take part in the breakfast so can't comment on that. my room had a roll-in shower for a wheelchair and the floor flooded with water, drain didn't really work. it's an ok place --- just don't expect a bunch. and i have no idea how they meet any ADA requirements. i used to work in rehabilitation so this is sort of a thing for me. less

We needed a cheap hotel for 1 night and ended up having to switch rooms immediately upon arrival. The room hadn’t been cleaned yet and the fridge was open with a wet towel in it. The second room smelled strongly of bleach. Although the hotel was right next to Buffalo Wild Wings which was nice. less

My husband and I upon our arrival were greeted nicely. Had no problems checking in and getting our room. The beds were comfy. Pillows not so much. The room smelled damp and musty. Our room was adjacent from Buffalo Wild Wings. Lots of noise with people getting in and out of their vehicles. Car doors slamming. Toilet needed scrubbed around the inner ring. Didn't leave enough wash rags our first nights stay. The front facing of the refrigerator looked as if something had dripped all down the front of it. Back doors into the hotel didn't lock. I didn't feel very safe. Out by one of the back doors. Someone had been using one of the trash bins as an ashtray. Nasty smell to have to walk by while getting in. Breakfast was much to be desired. Served from 6-9. We got there at 7. 3 pieces of fruit was out. Out of gravy and eggs. A girl kept checking it but wasn't replenishing it. Coffee was good though. Most probably in the future won't stay there again. less

the room was clean but beds were hard and worn.truckers smoking at every entrance and it is in a alley behind other businesses which was not ideal. lobby is cramped and staff does not engage the rewards customers less