Best Western Adams Inn Quincy-Boston

29 Hancock Street, Quincy, Massachusetts, 02171-1707, United States
based on 1476 reviews Trip Advisor Logo
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Best Western Adams Inn Quincy-Boston

The Best of Boston in Quincy! Take advantage of great services and amenities at this Boston area hotel at affordable rates guaranteed! Offering airport shuttle service to and from Logan Airport- see details under transportation. Conveniently located show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
29 Hancock Street, Quincy, Massachusetts, 02171-1707, United States

Reviews of Best Western Adams Inn Quincy-Boston

Traveller Overview:
3.5 Rating: 1476 reviews
Excellent 27%
Very Good 33%
Average 19%
Poor 9%
Terrible 9%
Rating

grigorianaleksan2021, wrote review 26/07/2021

Horrible experience

I booked a two queen size bed room, when I arrived the hotel was overbooked. The staff offered a ruined small room with one single bed. Wet carpet, damaged furniture, stench from a mattress. They char... more

Owner Response
John Ionta, General Manager at Best Western Adams Inn Quincy-Boston, responded to this review
We are sorry for the confusion with your reservation room type. We are glad that we were able assit you with your Best Western Travel cards and that youe were satisfied with your folio when you departed Sunday morning 25Jul21.
Rating

d0nmacle0d, wrote review 21/07/2021

Very run down

I travel a lot and was very unhappy with this Best Western. The carpet was so dirty it discolored by socks and offered no coffee. Most of the staff did not seem to care much about anything. I would ... more

Owner Response
John Ionta, General Manager at Best Western Adams Inn Quincy-Boston, responded to this review
Thank you for taking the time to write your review. We are very sorry you were dissapointed with your stay. We are in the process of changing our hallway carpets bur the supply chain in the post Covid-19 restrictions has our project severely delayed. We are actively trying to hire and train new associates to better serve our guests needs. Your comments will serve as a great training tool to help our associates to be more engaging.
Rating

signbuildersusa, wrote review 20/07/2021

No room service 4 days. A/C broken on arrival had to change rooms. Ran out of towels and toilet paper had to get more

No room service for a 4 day stay. Ran out of towels and toilet paper, A/C didn’t work had to change rooms. Key stopped working after 3 days. 3 other rooms in our party had A/C issues. Restaurant is n... more

Owner Response
John Ionta, General Manager at Best Western Adams Inn Quincy-Boston, responded to this review
Thank you for taking the time to write your response, I an very sorry to hear of your issues while on property. I wish I was made aware of your situation in order to be adressed immediately. Your comments will serve as a great training tool for our new service team associates. Unfortunately, our breakfast buffet will not be returning soon and we are continuing with Grab & Go Breakfast option through the Summer.
Rating

Larry O, wrote review 18/07/2021

In serious need of renovation

This property is outdated. The room had torn curtains stains on the carpet. The bagged breakfast was pathetic - they're just using Covid as an excuse to cut back. And stay off the river walk - mosq... more

Owner Response
John Ionta, General Manager at Best Western Adams Inn Quincy-Boston, responded to this review
Hello Larry O, Thank you for taking the time to write your response. We truly apprciate your comments and will utilize them as a training tool for our service teams. Yes, moving to 100% coming out of Covid-19 restrictions happened much faster than expected, we are striving to staff and maintain our property and services to meet our guest demand. As far as the River Walk, low-tide and the excessive rain will bring out the mosquitos. Thank you, John
Rating

Destination682545, wrote review 04/07/2021

Dissatisfied

Carpet in room was disgusting. Smell outside the elevator was strong bleach and painters equipment was all over the place. Paint splatter over doors. Very poor job. Front desk staff were clueless to ... more

Owner Response
John Ionta, General Manager at Best Western Adams Inn Quincy-Boston, responded to this review
I am very sorry you were dissatisified with your stay. We are still recovering with staff and associates as we strugglw to open post Covis-19 restrictions releasing. We are attempting to put the hotel in order with painting and repairs, We hope the BBQ was a success at the wedding.