Not quite up to standard
Bergen Børs claims to be a luxury hotel, but they might be setting the bar a bit too high. We stayed in a historic room, very lovely, and the bathroom was awesome. However, a few details spoiled the i... more
Bergen Børs claims to be a luxury hotel, but they might be setting the bar a bit too high. We stayed in a historic room, very lovely, and the bathroom was awesome. However, a few details spoiled the impression a bit. The furniture was "modern", but just appeared cheap and not in keeping with the atmosphere. The bedside tables were virtually non-existent, tiny glass circles, the one with the phone on did not have room for anything else. The rooms were equipped with delicious soaps and creams from Fitjar Islands, but the bottles are big, and there are too many of them in the room. I suspect they don't let the bottles empty rather than filling them up as they go. Thus, the lotions in particular, became rancid, leaving a rank smell to what is usually among my favourite products. Maybe minor details, but they do set the scene.
The kicker, however, was when I tried calling reception before going to bed. From the hotel phone it just rang a couple of times before I was disconnected. When calling the hotel from my own phone, there was no answer. So I went down, only to find the receptionist on what I can only assume was a private call. The only conclusion I can draw from this is that customers and guests are left hanging because staff is to busy with personal stuff. Discussions about hang overs were also overheard in the lobby. Lovely hotel in many aspects, but all in all not quite up to standard. less
Front Office Team, Guest Services / Front Office at Bergen Bors Hotel, responded to this review
Dear valued guest,
We want to thank you for taking the time to review your stay with us. We are indeed working on becoming the perfect hotel for all future guests, but we need honest reviews in order to improve and become the best, which is exactly why we appreciate your honest feedback.
It is so sad to read that our Scandinavian design did not meet your standards - we have used very professional designers in order to have a minimalist, yet appealing and inviting style in all our rooms.
Regarding the soaps, we will bring this further to our housekeeping manager, so that she can review this matter.
We are so sorry about the inconvenience regarding the phone call. We have a strict policy on private calls while at work. If this was the case, we will make sure it never happens again, as this is something we will discuss with the team as we speak.
We do our best to make our guests feel welcomed and at ease. We are very grateful for your review, as this is something we will use to grow and become better.
It is our pleasure to welcome you back to us. We want to prove to you that staying with us is the right choice. Please let us know if you ever decide to visit again, and we will make sure you have an amazing stay.
Have a beautiful week and stay safe!