Booked as a family get away due to stressed over wedding postponements, picked the spa hotel as online stated spa was open but needed to have booked appointments on arrival, however when booked was in... more
Booked as a family get away due to stressed over wedding postponements, picked the spa hotel as online stated spa was open but needed to have booked appointments on arrival, however when booked was informed the spa was closed - so we did not bring swimwear. Only to find upon arrival, that the spa is open, comes with an additional £10 charge - but gutted as I was going to be treated to some spa treatments.
We also tried to book a table for our evening meal prior to arrival, only to be told that the restaurant was fully booked. Another piece of information not provided at the time of booking, given that there is only a pub a drive away, we called back and spoke to the restaurant manager, who then did make arrangements for us to have a table. To be fair there was enough space within the restaurant area, movement of staff and all social distancing measures for that and another table to be used, and at no point when we were there were all the tables used.
The rooms were lovely, the food was lovely but extremely limited menu, expensive for drinks £6.25 175ml glass of wine.
Social distancing measures followed, one way system, very clean, all residents and staff used masks. Just wish the information provided at point of booking/confirmation was correct, sadly impacted on our stay. less