Worcester Bank House Hotel Spa & Golf, BW Premier Collection

I really enjoyed to stay at this hotel for a long weekend. Booked it as part of a deal, had dinner and breakfast included and also been given a foot spa and pack lunch and a map for the malvern hills. Staff was friendly and very nice, room was very clean and couldn't have wished for more. Slippers and dressing gown were also prepared, so was still water/coffee and tea and also some biscuits. The bed was very comfortable and had a good night sleep. Breakfast was very nice and good choice and also dinner. We found our stay fantastic, the only thing which I found was a bit annoying was, that the soap kept falling in the sink, a little holder would have been great and there was no veggie sausages. But it doesn't change my mind of giving a 5 out of 5 Also payed 10 pounds for the spa, had to book it first but it was amazing less

Booked for group of 6 other elderly parents who hadn’t been out for a while . A warm welcome and socially distancing in place with visible hygiene standards . Food was the best we had had put in a long time , all prepared and home cooked on site and attentive staff , barman and waiter looked after us . My parents have rebooked and we will definitely return . less

My partner and I booked a table here to celebrate our anniversary. From the moment we walked in until we left we were served by amazing staff who were polite, helpful and knowledgable. The food was outstanding and the surroundings delightful- thank you James and staff, we will definitely return ! less

This was our first hotel stay since Covid came on the scene as we had to rebook our stay from June to September. We stayed for three nights as we were visiting the Morgan factory which is very close by. Booking in was fine with suitable covid precautions. I had booked an executive room and we was given room 2 which is an accessible room and perfect for anyone with a disability however as we are both able bodied we thought it was an odd choice as the hotel was far from full. The room had a lovely big bathroom but the room itself was pretty glum and quite dark which looked directly onto the car park (none of the amazing views the website advertises for us) It was a lovely quiet room but the rooms aren’t being serviced at the moment which doesn’t bother us and you can ask at reception for clean towels etc. We had booked our stay with breakfast which worked really well. I had a beautiful continental breakfast every morning and my husband had his usual eggs benedict (extra charge) which he said was very tasty. We ate dinner in the restaurant on two nights and although we really enjoyed the food the star of the dining room is definitely James. He is a funny guy but extremely competent at the same time and he has his eye on everything/everyone in there. I’ve seen a few reviews mention the decor of the dining room and yes it does need a bit of an upgrade but it is clean and the social distancing worked well, even with 2 groups of 10 golfers in at the same time. We thoroughly enjoyed our short break and had some amazing walks in the Malvern hills. I would say the hotel and staff are doing brilliantly in a very difficult time and we would like to return hopefully when life returns to something a bit more normal. less

Booked as a family get away due to stressed over wedding postponements, picked the spa hotel as online stated spa was open but needed to have booked appointments on arrival, however when booked was informed the spa was closed - so we did not bring swimwear. Only to find upon arrival, that the spa is open, comes with an additional £10 charge - but gutted as I was going to be treated to some spa treatments. We also tried to book a table for our evening meal prior to arrival, only to be told that the restaurant was fully booked. Another piece of information not provided at the time of booking, given that there is only a pub a drive away, we called back and spoke to the restaurant manager, who then did make arrangements for us to have a table. To be fair there was enough space within the restaurant area, movement of staff and all social distancing measures for that and another table to be used, and at no point when we were there were all the tables used. The rooms were lovely, the food was lovely but extremely limited menu, expensive for drinks £6.25 175ml glass of wine. Social distancing measures followed, one way system, very clean, all residents and staff used masks. Just wish the information provided at point of booking/confirmation was correct, sadly impacted on our stay. less