Worcester Bank House Hotel Spa & Golf, BW Premier Collection

My daughter and I booked an overnight spa break to celebrate her birthday. The staff in the Hotel and Spa are all wonderful and made us feel so welcome. It was hard to choose from the great range of available treatments. We spent a magical time being pampered by Gina and Geraldine . We have visited many Spa’s over the years, and these lovely therapists stand out, they really know their stuff! We can’t wait to return, to work our way through the whole Spa menu!! The products they use are Templespa, which smell wonderful and I can really recommend the Eye Survive eye mask patches! The leg and foot energiser treatment was to die for. less

Crap staff, crap beer, crap food and crap finish in shower in the shower! Much better hotels in the area for the same money or less. Wouldn’t advise booking a function with food as I assure you you will be disappointed!! less

I was really disappointed today with our visit and completely underwhelmed. We received a warm welcome from staff and things were explained well but the facilities were dirty. Unfortunately in the half day we were there staff only cleared pool are once. Not once did anyone squidgy floor which was covered in hair, fluff and dirt. Towels were all mis matched and no consistency with what visitors were given flip flops for me but other guests had to ask and so were given slippers and none available for men at all. The hot tub had so much chlorine in it was like a bubble bath, it stung our eyes and has given me a sore throat. There was brown scum around the top of hot tub where the over chlorinated bubbles were congregating. There was dirt splashed up the walls in the steam room, hairs over the grid and seal at bottom of door was filthy. It wasn’t that busy and there were plenty of staff but no one seemed to worried about hygiene. The massages we had were ok and rooms appeared cleaner but with mood lighting couldn’t really see. Really disappointed as this has been the first downtime we have had in 12/18 months and £150 feeling ripped off and let down. ☹️ less

My husband and I have just returned from a lovely stay at Bank House, which we selected for our anniversary celebrations. We were delighted to have been given an upgrade to a room with a separate sitting room when we arrived and the prosecco we'd ordered for the room was accompanied by a kind, congratulatory note. The room was very clean, comfortable and well appointed. Easy to adjust the heating settings to personal taste, which really is helpful as everyone has a different comfort level. Lots of lighting options, which is especially important when a guest is partially sighted. Our room was lovely and quiet (as requested) as it was away from the main communal areas. The spa was also very clean and the staff were friendly. We had thought it might be very busy as we couldn't get bookings for treatments but it was very quiet, which was great as no need to share the jacuzzi or the sauna. I think it was instead that they are short staffed for therapists and this may be why there was no availability to book a massage. We stayed on a dinner, bed and breakfast basis and there was enough choice on the menu to make it easy to eat in the restaurant three times in two days (even as a vegetarian). I feel like the chef really "gets" vegetarian flavours as the options were very good, especially the seared halloumi sandwich. All the desserts were veggie friendly too, which is such a rarity! I was spoilt for choice! My only gripe, and it is a personal preference one, was a lack of atmosphere in the Garden Room restaurant. They have opted to continue with social distancing the tables so it feels a bit sparse and cold. I overheard that they are struggling to hire a new pianist for the elegant baby grand in the corner so I wish them well with that appointment as I imagine that would really help. There is also a bit of confusion among guests as to dress code - some people were very dressed up and clearly celebrating a special occasion whereas others were in trainers and on their phones... I think it would be good to re-open the Sportaman's Bar so they could have a smart casual dress code for the Garden Room. Must mention lovely Claire, the most jovial waitress we have met, who clearly loves her job and looking after guests' needs. Claire, you are a gem! And the cleaning staff that we met, who all did an excellent job. less

It's a tad expensive for nothing more than a basic Premier Inn style room and The £170 price tag does not even include breakfast! Nice location though, but would look for somewhere more value for money if I was you :) less