Worcester Bank House Hotel Spa & Golf, BW Premier Collection

This was a Christmas present from my wife. On arrival, the greeting was friendly and welcoming, and the staff were well prepared for our day. The facilities were immaculate, pristinely clean throughout the day, and with all the essentials needed (pool, sauna, steam room, jacuzzi). The treatments were excellent. Mine, the Drift Away massage (done by Jess) was as good a treatment as I’ve ever had. Lunch was delicious and my wife’s dietary requirements were really well catered for. The staff were attentive to our every need. Overall a highly recommended spa - thank Malvern View @ The Bank House. less

Rooms ok but quite small, clean but noisy from about 7.00 am (on a Saturday) constant banging of doors. The swimming pool is very cold also small, the steam room and sauna also very small, only enough room for 4 people at a push. The spa area smelt very badly, no ambience, no spa type music playing. Even though we were hotel guests we had to pay for robes £5. Would not go there again, the only positive thing I could say is the receptionist was very helpful (Victoria) less

Most definitely recommend the the spa, had the most relaxing day. Staff are super friendly and extremely helpful, afternoon tea was amazing the food tasted so good. And my therapist gave me the BEST back neck and shoulder massage so all in all I would say we had the perfect spa experience. Will definitely be going back pretty soon I hope 🤞🏽 less

Think the theme of this review will be “Ok”. Everything about the hotel and staff was Ok - but nothing outstanding. Booked a 2 night spa break - when we arrived at spa they had no record of the booking. Fortunately I had a confirmation email which included times for our treatments. Unfortunately the times I had booked weren’t available and so we ended up with later times that we didn’t really want but was the only option. Breakfast was ok - a better selection of fresh fruit would have been nice. We ate dinner one night - not an extensive menu and two of the dishes were unavailable as was the bottle of wine I initially ordered. Staff that evening were very inexperienced. Room clean and not a bad size. Pull your socks up Bank House. Encourage staff to at least smile and sound enthusiastic and sort out the booking system in the spa. less

After having a stressful day, my family and I headed down to the Bank House hotel in hope to try and restore some happiness in our lives. The food was not only lovely but the staff member who served it was so incredibly nice and reminded me of what was really important in life. He had an afro and was so polite to both me, my wife and my little 2 year old baby. I will definitely be returning in the future and i hope to become a regular customer. less