Bank House Hotel, Spa & Golf, BW Premier Collection

Fabulous hotel, the rooms were lovely, staff were friendly and helpful, the spa was perfect, everything I could ask for. We were at the hotel for 2 evening 3 course dinners with a group of 120+ people, the food was excellent. We had a brilliant weekend, I'd definitely recommend this hotel. less

I too stayed at this hotel at the jaguar weekend gala dinner. I hound the hotel very accommodating. My room was very comfortable with a sofa to relax in . The staff were very friendly and could not do enough to help, including earlier breakfast and a packed lunch to ease our day. I found the food to be delicious and ample considering they were cooking for over 100 people on each night. I would recommend them highly less

Stayed for two nights on a special event weekend. Lovely room - very spacious and excellent facilities. The staff very friendly and efficient. Spa area very good and the hot tub, whilst very atmospheric, I personally would prefer outside location to alleviate chlorine fumes. Swimming pool refreshing and open to outside on one wall. The food a little bland and really was the only downside of the whole weekend. That said, the breakfast was very good. less

We stayed at this hotel for 2 nights with a car club for an annual Jaguar event and gala dinner. The hotel was very comfortable but the food left a lot to be desired, tasteless and mediocre. I would seriously have to consider if I were to return there. less

We stayed here for 2 nights with our little boy. The hotel is very clean and the staff are extremely friendly. On our first evening I called reception and complained as our room was horrendously noisy! It sounded like a horn everytime the room next door used their bathroom. We were informed that we were next to the boiler room and were very kindly moved the next day. Unfortunately, the walls are paper thin and whilst the noise wasn't as bad, we could still here next door when they used their water and also could hear them talking. The manager also changed our mattress for us in the new room as the springs had completely gone! She also gave us a discount on the bill for the continued inconvenience caused. The breakfast has a good selection but my husband was served a raw omelette on the second day (the first day was delicious and cooked perfectly). All in all a lovely, clean, well kept hotel. They are keen to and good at dealing with complaints or issues but we won't be returning due to the noise and disturbances. less