Stayed here the weekend for 2 nights, staff at reception very friendly on checkin. food was okay the service was slow but it looked like they were short staffed.
The spa staff were excellent, treatm... more
Stayed here the weekend for 2 nights, staff at reception very friendly on checkin. food was okay the service was slow but it looked like they were short staffed.
The spa staff were excellent, treatments were fantastic . One thing I did notice on Saturday whilst I was around the reception area a rather large lady shouting and pointing at the staff over swimming spaces for children.
I was quiet taken back as I could see the staff were all uncomfortable, It was awful to see, I felt sorry for the staff as this lady continued for sometime shouting at the staff. I felt they should not have been put into a situation were guests can be abusing them like that. Perhaps they were unable to get support from a senior managers as from what I saw throughout the hotel they seem to be very short staffed.
Overall nice clean hotel and spa less