Really comfortable superior/executive room for a 7 night stay. Although overlooking the car park it was very quiet and cool during quite warm weather. Comfortable bed and seating area appreciated for a longer stay. All seemed covid safe and although room not serviced during my stay tea, coffee, milk etc was available to collect from reception. All the staff that I came me into contact with were friendly and helpful. It was a good base for touring the area from and a comfortable room to return to after days out exploring interesting towns and villages and walking in the Malvern Hills.
The food at breakfast was very good. Everything was to order and not a buffet in the current circumstances. Breakfast staff were very attentive and efficient on my first 5 mornings but the last two mornings were not so good. There was a large party of footballers staying in the hotel who seemed to get preferential service over everyone else. Even though I was in breakfast early and had ordered my food, they came in after me, ordered their food and got theirs before me and I was left with a very long wait. As if we haven’t seen enough of football getting preferential treatment over everything else throughout this covid pandemic!
It didn’t spoil my stay and if ever I’m in the area again will choose to stay here. less