Bank House Hotel, Spa & Golf, BW Premier Collection

Very last minute dinner bed and breakfast getaway! What a fabulous stay with such friendly fabulous staff! The spa was lovely and we both enjoyed a gorgeous treatment which I would highly recommend. Slept so well in a comfy bed! Breakfast was excellent! My husband ordered the smoked haddock with kedgeree sauce which he said was delicious. Highly recommend! less

Stunning building, out of the way of amenities, but lovely retreat to get away from it all... If you need cash, make sure you get some before you get there, as there are no cash machines nearby. Hotel is clean and inviting, as are the rooms. Breakfast was really lovely, offering freshly cooked breakfast menu as well as the regular self service full English and continental ... Evening meal was not brilliant in either selections or preparation... ie. meats all overcooked (should not be killed twice). Chicken Kiev should have a succulent centre and not be dry... Which was pointed out to the staff... Day staff, friendly, but reserved... Night staff, spot on... made to feel very welcomed. But all-in-all enjoyed the stay and would visit again. less

We booked this last minute for an Easter treat. The pool and spa was beautifully clean and just what we needed. The bedroom was great - just a double standard, but lovely walk in shower and big bed, also very clean and tidy. We ate in the bar and ordered the sharing platter, wasn't the best we have had, but it was good enough. Breakfast in the morning was delicious and the staff were really helpful and polite both in the restaurant and on reception. Perfect for a night away from the children and dogs! Will definitely be visiting again. Great to have somewhere so close to home with the spa and pool. Thank you. less

My family and I managed to secure a room for the night to spend a relaxing night en route to family up North. I spend half my week every week in hotels and restaurants so chose this hotel based on reviews. We had a nice swim in the pool and as we were very tired we decided on eating in the bar with our ten year old. Firstly my wine glass was still covered in lipstick from a previous occupant. This was changed and the barman apologised. We asked if we could order various starters/sharing boards and sides so we could ‘do tapas’ type food before retiring early. No young persons’ menu was offered so we opted for chicken wings/fries and veg for our young person. The barman kindly negotiated a ‘plain chicken dish as my daughter didn’t like sauces. The sharing platters @ £14 each consisted of a dinner plate with some small white roll/sliced mini baguette (not artisanal as advertised), I had no marinated olives on my platter, my partner had only 3 meats on his plate instead of 5 and as we had ordered large so we could all share, the appearance and portions were very poor. The feta was squeaky and rubbery. The fries were not cooked properly. All in all terribly disappointing. When asked how our meal was I did explain everything I was unhappy with. We were offered a drink from the bar but refused as we were tired. Unfortunately I spent many years importing and trading Mediterranean products including all of the ones requested so I do know quality. I also used to supply craft artisanal breads. I currently work in the food industry in the restaurant and hotel trade and I found this disappointing. Nice hotel, needs to try harder on the food. Not value for money even if it has the premium ‘spa’ in front of it. less

I booked this hotel purely because of the swimming pool and having 2 boys aged 9 and 10 who love swimming. I was most put off by the way we were told that the boys were only allowed to use the pool up to 10am and between 4pm and 6pm in the afternoon / evening - basically at breakfast times and evening meal times! I asked the hotel receptionist where it said this on the hotels websites (plural) and after extensively looking herself, she said that either she couldn't find it or it wasn't on there! On this basis I found this a family unfriendly hotel. In addition to this, I was charged for the childrens breakfast. Something I have never had to pay when staying in a BW hotel. I've always only ever paid for adults. I had to wait over 10 minutes for the bacon and sausages to be brought out to the buffet trays. I was told 5, yes five, times by different members of staff that they were 'bringing the food out now' only to have to keep waiting! The staff need to be aware of the food levels in the buffet trays! On the plus side the room we had (Room 210) was very comfortable and the inter-connecting room for the boys was perfect. less