Rip off!
I booked this hotel for an overnight stay before our flight back to the UK.
Due to the Coronavirus outbreak, our flights were cancelled, UK Government advised for all but essential travel to Thailand ... more
I booked this hotel for an overnight stay before our flight back to the UK.
Due to the Coronavirus outbreak, our flights were cancelled, UK Government advised for all but essential travel to Thailand and the Thai authorities stopped all but essential travellers entering the country from 26th March.
Subsequently i tried to cancel my reservation, as this was through no fault of our ours.
The hotel are refusing to refund, but will offer a credit until the end of 2020.
They are profiteering from the COVID-19 pandemic.
I spoke to BW Reservations and all they were concerned about was that this was a franchise partner, and they set the rule for no refund. As they are operating under the BW name, you would have thought that they would be ethical in their business practices.
I would not recommend BW to anybody travelling, especially if there is a problem. Quick to take your money and keep it!!!
Will recommend to all my friends and family not to use BW in future!!! less
Suphak Khongkaew, ผู้จัดการทั่วไป at Amaranth Suvarnabhumi Airport, BW Premier Collection by Best Western, responded to this review
Dear fuerte100,
With the evolving global impact of COVID-19, the hotel understands your concern that you may wish to cancel or postpone your booking. To protect the health of our guests, we are closely monitoring the situation of the outbreak and work closely with our supported travel agents for the cancellation in order to provide you the best possible options as follows;
1st Option Amendment, the hotel allows to extend the prepaid booking as a deposit when you are available to travel in the future until the end of the year.
2nd Option Cancellation, the hotel allows you to cancel without penalty charge. The refund of the prepaid room charge will be credited back to your credit card. Please take note that the time consumed will be processed by the bank within 30 business days.
If you have any questions about cancellations/amendment or otherwise, you can reach us via email at res@amaranthhotel.com
Best Regards,
Suphak Khongkaew
Front Office Manager