Sounds grander than it is
07/11/2018 franke741, Guildford, United Kingdom
Everything sounded lovely but unfortunately it didn’t come up to scratch, most of the staff were great only one youngster obviously didn’t want to be there and if she’d smiled her face would have crac... more
Everything sounded lovely but unfortunately it didn’t come up to scratch, most of the staff were great only one youngster obviously didn’t want to be there and if she’d smiled her face would have cracked!
The restaurant is dated, the first night we were there it was closed due to the local Rotary Club meeting so we used a small, dark side room for dinner, the food was absolutely awful.
Find a pub to eat in as even the worst one would be better than what we were dished up with.
The rooms were ok, the bed very comfortable and a saving grace was breakfast which was tasty, a pot of tea would have been nice rather than the large flasks.
The waitress needs to keep checking that the fruit, cereals and coffee/tea is replenished and not wait for the guests to have to find them and ask!
Would we go back? Definitely not. Would we recommend it? Absolutely not. less
AllertonCourt, General Manager at Allerton Court Hotel, Sure Hotel Collection by Best Western, responded to this review
Hi Frank, thank you for taking the time to leave this review, which I am really disappointed to read.
Guest satisfaction is of the utmost importance to us at Allerton Court Hotel, and obviously on this occasion we have not delivered the experience you were expecting.
I am sorry that you felt out restaurant was dated and I am shocked to read your comments about the food, I will most definitely be following this up.
I am however delighted that you found our beds to be comfortable and that you enjoyed your breakfast.
It is really disappointing to read that you wouldn't come back or recommend us.
If you would like to discuss the issues further, please contact me directly at: firstname.lastname@example.org