Good Staff - Good Value
26/01/2019 Quaysider, Wakefield, United Kingdom
We've only stayed at this hotel 1 time before - it's location being the reason for our visit. Despite this only being our 2nd visit, the staff (hate using that term- ) recognized us, and greeted me b... more
We've only stayed at this hotel 1 time before - it's location being the reason for our visit. Despite this only being our 2nd visit, the staff (hate using that term- ) recognized us, and greeted me by my name which didn't go u- appreciated... the lady on reception remembered our preference for a room with a bath from our previous visit (we live on a narrowboat and tend to have a couple of nights a month in a hotel JUST to enjoy a soak in the bath) and despite trying to upgrade our room, was unable to unless we forewent the bath. That kind of personal service/customer care does not go un-noticed either. On this occasion, we were only staying so as to be closer to my fathers home as on the following moring we were cremating my mother... as such, we didn't sleep well - perhaps not totally down to a worn out mattress so there didn't seem much point in making a fuss about it. The room was extremely clean and (mattress a side) comfortable. I have no doubt if we'd asked, something would have been done about the bed but as already said, there was little point given the unfortunate circumstances of our stay. less
AllertonCourt, General Manager at Allerton Court Hotel, Sure Hotel Collection by Best Western, responded to this review
Good Morning Quaysider, thank you for choosing Allerton Court Hotel and for taking the time to leave this lovely review.
I am delighted that our team looked after you so well. They are a great bunch and do go out out their way to exceed guest expectations - I will be sure to pass on your comments to them.
We do hope to see you again soon.