Although we complained about not having hot water, it mostly fell on deaf ears. One person told us it had been an ongoing problem. Jeremy, the manager, who was not at the property made my husband feel... more
Although we complained about not having hot water, it mostly fell on deaf ears. One person told us it had been an ongoing problem. Jeremy, the manager, who was not at the property made my husband feel like he was lying and offered us a discount if we stayed again. Will not be happening. He should have comped one night to make up for it. He is welcome to go to Room 230 in 28 degree evening weather and take a shower. We took lukewarm showers and it was miserable. The lady said she could check the hot water heaters but clearly did not.
You had to pay $20 to use the fire pit although that was not advertised. The breakfast was also not as advertised.
Our toilet had a pink ring inside of it. There was no bedding for the pitiful, thin mattress pull out sofa. We had to ask for bedding and a pillow and were told there were no more pillows to get a second one, although the hotel was not at full capacity. There was also not an option for a roll away bed.
This could be an amazing retreat but we were very disappointed. The halls were not heated so it was very cold walking through them at night. I could go on but hopefully you understand not to waste your money here. less