Overpriced hotel room
We stayed in room 130, and this room smelled like urine. It felt like we were staying in a public restroom. If you are taller than 6’ this is not a place to stay. The ceiling is very low. I paid over ... more
We stayed in room 130, and this room smelled like urine. It felt like we were staying in a public restroom. If you are taller than 6’ this is not a place to stay. The ceiling is very low. I paid over $200 a night for a room, and it’s not worth it. Would not recommend this hotel at all. less
Jordan Wittwer, General Manager at Aiden by Best Western @ St. George, responded to this review
Thank you for your review. We appreciate it when our guests take the time to leave us a review. I'm sorry to hear that the room smelled. We have high standards of cleanliness and that is not a normal problem at our hotel. I will look into the situation further to see what needs to be done. I apologize for the ceilings not being high enough for you. The type of room you were in does have shorter ceilings at 7 feet. 80% of our hotel has much higher ceilings. You mentioned the rate was too high. We did have a large event in town during your stay, the Huntsman World Senior Games. It is the busiest time of year for us, and the rates in all of St. George are much higher than normal. Again, thank you for your feedback. If you were to ever have any problems like the one you mentioned with the smell on a future stay, please let us know during your stay so that we can fix the problem right away. We often can move you to a different room or help solve whatever the problem may be. I hope that we can have another opportunity to host you.