Aiden by Best Western @ Denver West/Golden

My daughter and I were going to visit the Colorado School of Mines and needed to find a hotel near the school. This hotel is very close to the campus and the city of Golden. The room was very spacious, clean and inviting. less

This proved to be a good choice for our trip to attend a filly memorial service. It is conveniently located, a straight shot from the airport on I-70 about 45 minutes west. It was convenient to all the events. It was not, however, a hole up and relax kind of place. The room was clean with good beds so it proved a good place to sleep. The room design is awkward for two people. The flow of the room meant we were always in each other’s way. There was no guide to the cable TV so watching required an hour of surfing to figure out what to watch. We discovered when we arrived that the room phone had no dial tone. Two days along it is not fixed. Breakfast was very good. There were eggs, bacon, waffles, oatmeal, granola and fruit including fresh strawberries and blueberries. I didn’t see any pastries or bread ( not a problem for me). The coffee was good. The room didn’t get cleaned the first day we were here. It remains to be seen whether it will happen today. Overall this was a very practical place for us for our specific purposes and for those purposes the service was adequate but for a general stay I might look elsewhere. less

Run far away from this place. Upon arriving the first night after a long day of traveling, we were given keys to our room, which was in another building. Once we got there our keys wouldn’t work. We called down to the desk and the clerk said she would come (We assumed with new keys). When she got there she asked us to show her that our keys didn’t work. When they didn’t then we had to follow her with all of our stuff back down to the front desk. She then gave us keys to a different room. Both of the next two nights when we got to our room the keys didn’t work and we had to go back down to the desk. We were told it was because they thought we had checked out. We were overcharged because they thought we were in two different rooms and we had to argue about getting a refund. Housekeeping came into our room twice without knocking. However they never came back to clean our room the entire time we were there. Room phone didn’t work so we had to go down to the desk to get our own replacement towels. Kleenex empty and garbage not emptied. bathroom is super small. Pool was under construction. Cushions and umbrella from outside tables all over the ground. Man sleeping in the bench outside the window of the breakfast area. The beds are very comfortable. I would never stay here again. Too much inconvenience for a $200 a night hotel. less

The room was fine at first glance and was fairly cheap. We ended up having ants all over the room, towel racks were falling off the wall, and tv didn’t work. Didn’t feel very comfortable there. Our kids had trouble sleeping because of ants everywhere. less

This hotel has had a facelift. They have worked hard to paint and make the hotel look new and fresh. When we arrived the front girl clerk was very nice (as well as when we checked out). The road noise was very loud ( this is beyond their control). They would have a good assortment for breakfast but the person who was in charge of it was very slow getting things out. One of the reasons I went with this room was it had a hot breakfast, I was disappointed when it came to that. less