Aiden by Best Western @ Clermont-Ferrand

When we checked in the room was not ready We waited in the lobby and eventually were able to get into room. There was a gel like substance sprayed everywhere that did not dry. Various stains on walls and carpet and i lifted the mattress cover and sheets back and it was horrifying. Very very dirty..must have never been cleaned stained..cigarette burns..and a lot of loose dirt....we were offered another room but declined after what we saw therw qas no turning back. Attached are the pics of the mattress. less

Internet was terrible. Did not even work two of the days. Not in a great area. Only averaged about 4 hours of sleep per night due to both bed and noise from outside, which included car alarms til 3am one of the nights. Was on a non smoking floor and that rule was not followed by others. less

Much better than the nearby embassy suites, and very friendly staff. Stayed here weekly for months as my child was treated at Johns Hopkins and dealing with Brandon was the best part of our day. Very accommodating and always friendly, could not ask for a better place to call home away from home. A couple times we had minor issues and Brandon remedied them very quickly! less

We were in town for a wedding and the hotel graciously allowed us to check in early so that our hair and makeup team could start working. Ms. Linita at the front desk was extremely kind and accommodating and very patient with my high anxiety in the moment. We were able to get dress, do glam and eat in a calming, clean, and comfortable environment. When we came back that night, Brandon greeted us as if it were 8am. Should I have to return to the city again, I wouldn't hesitate to stay here! less

The desk and kitchen/breakfast staff were uniformly friendly, welcoming and helpful. The hotel has recently been upgraded and is clean, bright and efficient. Located on a side street, there is no traffic noise and the hotel is convenient to Mount Vernon Square, the Peabody and Mercy Medical Center. Shateil, Linita, Brandon, Val and Melvina and manager Alicia deserve praise. less