Aiden by Best Western @ Austin City Hotel

The hotel is very nice and the staff is excellent! Very inviting atmosphere, almost like a friendly apartment community. The only suggestion I’d make would be to put an ice machine on the 3rd floor to eliminate unnecessary walking. less

I enjoyed this place so much! Friendly staff, clean rooms and a restaurant/bar connected to the hotel! The location was so convenient as well. I loved the style and decor, those lamps are amazing!This was a getaway alone for me so I appreciated that no one bothered me. I received a call once from housekeeping if I needed anything. The housekeeper was very nice and gave me towels and threw my trash even though I forgot to leave it outside before 10a. Thank you Aiden by Best Western, you guys rock! less

I made a reservation at a nearby hotel and upon checking in, I quickly noticed the pictures as advertised was not what I saw in real life. I needed help fast! I made one simple phone call to Aiden by Best Western and Jose answered and delivered the BEST solution. Needless to say, I was there within five minutes checked in under 10 minutes and relaxing in my room a few minutes later. The nightmare was over and I was safe and sound and ready for a good nights rest! less

Receptionist are very welcoming! Nice rooms ! Good wifi and breakfast. Everything is close by! I had left my watch at the hotel and they were able to send it to me via FedEx as long as I provided the label! Greatest experience ever !!! Love this place will come back thank you! less

Everything is excellent! I am a travel agent so I am going to give this hotel a RAVE review! I am so impressed with the services, friendliness and cleanliness ya'll provide. Especially during COVID time. Thank you! I brought my dog and the hotel is very accommodating so that is a major plus! I give a shout to Ambassador Guest service/Front desk CHRIS who went above and beyond for me. I had to come for a family situation and the whole staff has been so understanding! Love the tiny touches of music theme! I will definitely be back to this hotel in the future travels. What you see on their website is exactly what you get! Love it! less