Aberdeen Airport Dyce Hotel, Sure Hotel Collection by Best Western

They cancelled my stay without actually telling me or giving me my money back! If i hadnt by chance gone on to their website to check if you get wi-fi then i wouldn't have seen that theyre shut, i would have been stranded late at night with a child. No apology or explanation from them. I can see this has happened to others too. Shocking way to treat people. Im now left waiting for a refund and having to pay a lot more for a hotel and parking and stress the day before my holiday trying to sort this. less

I returned to the property after 6 months and you can see that there has been investment overall and the clientele have also returned creating a bustling atmosphere. I stayed in one of the properties executive doubles, with more than enough room and comfort for the cost I was very pleased with my stay and look forward to returning again and even upgrading to the suite possibly. less

AWFUL customer service which is a shame because I have stayed here previously in mid 2021 and it was pleasant enough. Having booked the holiday weekend several months in advance, with 4 days to go before jubilee weekend, they called and cancelled my booking. No reason given. Just nope, it’s cancelled, goodbye. I asked for an alternative and was told that was outwith their control (very good but get someone who can) and then to add insult to injury, they’ve already taken payment despite it being payment ON ARRIVAL. This money now floats in their system for 2 WEEKS until I get it back. By which time the weekend away is long gone. Thankfully I booked through booking.com (the hotel staff didn’t answer the phone to them!) who are sorting this out for me. Top tip - BOOK SOMEWHERE, ANYWHERE ELSE, if you want to actually go on your trip. less

After a flight cancellation, we were put up overnight at this hotel along with approximately 150 other passengers. The staff dealt with the sudden influx of guests in a calm, efficient and friendly fashion. Our room was simple but clean and comfortable and the food was good and plentiful. But the best aspect of the hotel was the staff who, without except, were helpful and professional and went about their business with smiles on their faces. After a stressful day waiting in vain for our flight they made us all feel welcome. less

Great hotel if you require to stop in Dyce. Staff were friendly and helpful. Only problem food and bar closed at 10pm. Very reasonably priced and a courtesy bus provided in the morning. Even early morning requirements covered. less