My boyfriend and I stayed here 20th-24th Aug as part of my birthday vacation. We just came back and I thought to give it a review. This is my first review here in tripadvisor as I always do mine in booking.com but this time I booked online.
I emailed the resort, the reply is so quick and Recy Ramos is quite patient to all my inquiries.
Check Inn was easy breezy with Dao, such a lovely lady in the reception. She made the first and last day memorable and got ruined by one staff though:(
Resort was good, beachfront, 2 swimming pools, we booked the pool facing and my boyfriend loves it. Theres no lift. Only stairs thats why he prefers the ground floor. Lobby area was clean and welcoming. Breakfast has great variety ( asian and intl ) great staff too all were courteous always smiling.
The hotel has a good location, outside has massage parlors, lots of restaurants, bar, scooter rental, money exchanges, convient store (7/11 and family mart). Theres a Tesco w/ shops and fastfood ( mcdo etc ) 5 minutes i think by vehicle, Infront of the hotel theres tour shops too. If you walk in the beach lots of massage and small resto, foodcourt, small bar, lots of hotels/resorts within a walk. There was a couple of swings to play with but a little walk, good for instagram photo lol.
The beach water looks a bit brown its because of the sand and the waves. Sand is not white but near the hotel its clean. I always walk until the end some has a lot of litter ( some ppl were throwing plastic and bottle of beer ) there were cleaners i see when in the morning. The water was getting better not too much waves unlike karon beach, there so many guest swimming. We rented motorcycle 300baht deposit is 1000baht. The lady was honest, she returned the 1000baht no drama. I spoke to some guest they said they walk to surin beach for about 10min. There's shuttle to patong, karon etc 200 baht per pax. Patong 30-mins, karon 35-40mins, wat chalong, big budda 45mins or more by scooter.
Thank you to the staff who really went beyond.
Ma.Cristina charming girl always up for a chat in the breakfast area. She managed to brighten our mornings with her smile.
My boyfriend and I was always in the pool most of the time and we met Reynaldo and Alice. They were in the towel booth. Had few laughs, Funny, great guest interaction. Felt like home very attentive and polite.
We couldn't open our safe and called someone to fix and Dao comes to the rescue. She was fast and very reliable. The hotel is lucky to have her.
Something happened in our toilet on the last day, it got blocked. I called housekeeping. Supanee comes to fix she tried and she called engineers i think 3-4 men comes tried and managed to fix the problem. Thank you job well done.
The hotel was not full as its a low season, you can see 20% of the sunbeds were occupied, loads of empty ones, breakfast was not crowded. Theres only few people in the hotel. When we checkout I asked for late checkout 9pm as our flight leaves 12:10am emirates back to Dubai. They told me I have to pay a full day 3,199baht i believe if i want to checkout at 9pm and 700baht if i leave at 5pm. There's no consideration at all if they told me half amount of full day i will gladly pay it to be able to checkout at 9pm as it was raining in the last 2days before we go as the normal checkout was 12pm, it will be very inconvenient to stay 9 hours in the lobby and walking around will be not nice in the rain so I was forced to pay up to 5pm.
When i update my keycard in the morning of 24th to extend Dao was such an angel to give me another hour extra, it was considerate and humanly act.
Here comes the girl who called me at 5:45 exact. Her tone was so rude, impolite and I felt i was a criminal trying to steal time. She asked me "what time you checking out?" I said 6 she reply " NO, you check out 5" i told her i still have 15 minutes to 6 and Dao gave us time. She kept repeating who gave it and said Ok hang up. I hurried my boyfriend and when I reached there she didn't came to apologize just looked and she spoke so nicely to couple of caucasian guest. What was that??? Too unprofessional and racist! Her name is APPLE. I came there as a guest and I paid everything with my own money not my boyfriend, a little respect would do.
The guy in the reception keep apologizing, he doesnt have name tag. He was nice, i cant vent my anger to him.
One rude staff and the checkout time was bad. It wasn't high season,70% empty rooms and dont lie we are not stupid we can see and feel the low season atmosphere. I understand business but in the end be considerate to people especially with raining weather and late flights. We are willing to pay but its ridiculous to pay full amount in 9hrs and staff switch like a split personality. Bad policy and staff always ruined the peaceful moment. less
Edissa R, Customer Relations at BEST WESTERN Premier Bangtao Beach Resort & Spa, responded to this review
Dear Elle L,
Thank you for choosing to stay with us and for sharing your experience! We understand your feelings and we are sincerely sorry for this inconvenience you have experienced with one of our reception staff on your departure day! We have already communicated this matter to the department head and ensure it will not reoccur in the future.
On the other hand, we are glad you liked our place and had a good interactions with our staff! We are amazed how you completely remember their names and they were very pleased with your good commendations!
Thank you again and we appreciate the useful information you are giving to all our readers here about our resort and what to see and to do nearby. Further, our very affordable shuttle bus provide services down to Phuket Town and Patong.
We hope that the positive views of your stay will encourage you to come back and stay with us again! From the staff and all of us here, we look forward to your next visit!
Edissa C. Royo