We enjoyed our stay here. In reading some of the other reviews, I think people are expecting a 5 star resort at 3 star prices.
Yes, there are a lot of stairs. If you have a problem with stairs, ask for a lower room. We only had to climb about 25 stairs to get to our room from the lobby. That's the equivalent to about two flights. You do NOT have to carry your bags up the stairs - they will happily do it for you. Even though we had a lower room, we still had a nice view of the ocean and we were on the same level as two of the three pools.
Our room was very large - with a HUGE bed! It was clean, in good condition, with a very nicely working air conditioner. There was a decent sized TV, a desk/dresser, a mini fridge, in room safe, hair dryer, two large umbrellas, clothes airer, three chairs, and a balcony with chairs and a table.
The bathroom was large and well kept. You have to step up high to get over the bath/tub side to get in the shower, but there is a hand rail to grab if you aren't very steady on your feet. Bath products were provided. The shampoo and conditioner weren't the best, but at these prices, I was surprised it was even provided. You get two free large bottles of water every day.
We thought the breakfast was pretty impressive for a FREE breakfast. Coffee and tea, several different selections of juices. A variety of both eastern and western choices. Cereal, pastries, toast, eggs, bacon, baked beans, hash browns, fresh fruit, cold cuts, cheese, soup, noodles, curries, etc.
We tried two of the three pools and were very happy with them. They were all about 1.5 meters deep all over, so as short adults, we could stand with our head out of the water - a child wouldn't be able to. I don't know if the third pool had a shallow section. The two pools we tried were clean and well maintained. The hotel provides swimming towels.
The location was pretty good. About two blocks - a very short walk - to the beach. There is literally a doctor / medical office right next to the hotel if you should need it. There is a 7 Eleven less than a block down. Bottle of water 7 baht, bottle of Coca Cola 10 baht. (Bring your own sunscreen though! Everywhere we went, a TINY bottle was like 8 to 10 dollars AUD). Right by the 7 Eleven there is a short cut through to the "main" area of Karon. When you use the shortcut, it's probably less than 100 meters away. (Look for the shortcut signs by the 7 Eleven. It's up pretty high, so we missed it the first time and walked the long way around).
24 hours a day there was a security guard out front keep an eye on the safety of the guests. We also felt very safe in Karon, but it was a nice touch to see this.
If we were ever to go back to Karon, we would definitely chose to stay here again. less
Hotel_Spokesperson, Guest Relations Manager at BEST WESTERN Phuket Ocean Resort, responded to this review
Thank you very much for your kind review! We are very pleased to read that you enjoyed your stay here and our service and facilities provided to you. Thanks again! Rest assured that we will share your good feedback with our teams as it is always a great motivation to all of us!
Thank you once again for staying with us and we are looking forward to welcome you back here in Best Western Phuket Ocean Resort!
With best regards,
Guest Relations Manager