28/04/2016 Ron S, New York City, New York
The location is great. It's on the beach but only 15 minutes from the center of town. Nice clean good size rooms. The staff are terrific. We arrived around 2 pm when their restaurant was closed but th... more
The location is great. It's on the beach but only 15 minutes from the center of town. Nice clean good size rooms. The staff are terrific. We arrived around 2 pm when their restaurant was closed but thanks to the front desk manager Donato and the chef we had a nice lunch/dinner with great service provided by Antuanella - just for the four of us. Great Italian hospitality.
In stark contrast to the warm welcome of the previous day the morning of the next day was a complete opposite when we came down for breakfast. First, the selection looked really tight - only bread, croissants, yogurt and water. When we asked for coffee an angry little man wearing a red jacket started screaming and yelling at us demanding to speak Italian, "no English." Then he brought in a few slices of cheese and ham. It was really strange but it looked as though everyone was used to such a scene.
I give the hotel 5 stars anyway as it is really a good place and the rest of the team did their best to provide the best service they could. less
Donato C, Responsabile reception at BEST WESTERN Hotel Ara Solis, responded to this review
Dear Roman Sterlin,
Thank you for completing the survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for behavior of the waiter breakfast. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us, best regard
BEST WESTERN Hotel Ara Solis