25/09/2016 Sarells, Somerset
Spent 10 nights in this hotel which oozed old fashioned charm. The hotel staff spoke English: were friendly, helpful and generally efficient. Hotel is well placed on the promenade but does mean the... more
Spent 10 nights in this hotel which oozed old fashioned charm. The hotel staff spoke English: were friendly, helpful and generally efficient. Hotel is well placed on the promenade but does mean there is road noise whether you are in the front or back of the hotel relaxing by the swimming pool.
Viareggio has an extensive beach which is mainly divided into private territorial areas managed by beach clubs. The grand hotel has an arrangement with 'Annita' beach club which offers an extensive food and drinks menu, friendly staff as well as providing you with deckchairs and an umbrella. Be prepared for constant pestering by beach pedlars who could be persistent.
Our sea view room in the hotel was large, very clean with a refrigerated mini bar. Bathroom large with shower over bath. Would suggest bring your own hairdryer as the drier attached to bathroom wall wasn't 'man ' enough to dry hair with length beyond your chin. ie ok for very short hair. During our stay there was a problem with the water smelling. Rumours spread through the hotel that fuel ? Petrol got into the water supply. Surprisingly management did not formally notify guests to explain or reassure. We would have expected a notice or letter giving information. Inevitably purchased bottled water from then to the time we checked out as the smell never completely went away.
Breakfast offers cereal, breads, cakes, toast, preserves, fresh, tinned and dried fruit, pancake machine, continental cold meats and cheeses, fresh tomatoes, cucumber and often the previous evening's leftover desserts. Hot food consisted of small omelette, scrambled egg which resembled chopped omelette, fatty bacon and chopped 'hot dog' sausages. You can request other egg options. Service: waiting staff not always observant to topping up food, plates or cutlery - frequent requests or guests hovering waiting.
Dinner in the hotel was a lovely occasion in a relaxed environment. Weather permitting it could be on the terrace. First course was a salad buffet. Then followed 'a la carte' for starter, main and dessert which could be pre-ordered at breakfast as menus were available. However not mandatory to pre order. We did not because likely to change our mind through the day. Food was good quality however frequently lukewarm. Conversations with other guests indicated similar experience.
Despite the smelly water, lukewarm dinners road noise we had a good holiday.
Marino P, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
thankyou for your kind feedback. We would firstly like to apologiese once again for the infortunate event that occured during your stay at our hotel.
We can assure you that the water problem was absolutely no risk whatsoever to health, this is why we decide to do not alarm people in hotel.
Apologiese also for lukewarm food and noise coming from the road.
Thankyou for your final word.
Hope that you will give us another opportunity to welcome you at the Grand Hotel Royal to demonstrate the high standards on which the hotel prides itself