08/09/2016 Corey W,
We are a couple Americans staying here for a few days on our honeymoon. This hotel is what you make it, and if we were spending a lot of time here we would probably be disappointed, as most things (ca... more
We are a couple Americans staying here for a few days on our honeymoon. This hotel is what you make it, and if we were spending a lot of time here we would probably be disappointed, as most things (cafes, bars, shops) on the hill close around 7:30. The good: The morning/afternoon staff is very accommodating. What they lack in full English understanding, they make up for with an actual eagerness to help. Breakfast was nice. Also good: the views from the restaurant/bar. The rooms are decent size and housekeeping is both great at cleaning and honest. We accidentally left our safe open all day yesterday (with drivers license, $80 cash, travel docs and and iPad.....stupid) and it was all there when we returned. The not so great: inattentive lounge staff before restaurant opens, no view on 1st floor, solarium was nice but not well kept for our stay. Also, taxi fares will cost 12-15 euros per trip to train station/hotels for Pompeii/Capri tours. Gets pricey. Overall, we would stay closer to the city center next time but there is no denying this is a nice, clean hotel with a staff that cares, though they make got struggle in a few areas. Napoli in a nutshell: not nearly as touristy as Rome, but it has a beat and a soul of its own. Good luck! less
BW Paradiso N, Direttore at BEST WESTERN Hotel Paradiso, responded to this review
Dear Guest ,
sunny greetings from Naples bay and from BEST WESTERN Hotel Paradiso , we hope that you had a good journey back home.
We are pleased to know you appreciated our professional Reception staff ,in the morning/afternoon staff is very accommodating. for the the spectacular view from our terrace , from the cleaned rooms and for our unique breakfast.
All suggestions are taken on board, but we would appreciate you bringing these matters to our attention immediately, during your stay.
This time at the Hotel Paradiso was not a total good experience in all our services , but can only reassure you that we consider all comments to continually improve our service and in full English understanding
Many of our guest choose the Hotel Paradiso House for as a start point to discover Naples , using the public transport, taxi or by car , and all the treasures of our nice region as Sorrento, Capri, Ischia, Amalfi , .staying for good prices and the quality of services
We will be glad to have you again as per your kind compliments and give a new opportunity to our city, so we kindly invite you to contact us for your next stay in Naples and at Paradiso Home.
Our Warmest Regards.
BEST WESTERN Hotel Paradiso